The facility is pretty, but the staff is not trained to take care of memory care residents. There are some wonderful staff members, but the management does need to have training for the majority. The management does not seem to care what goes on. They do not take families concerns seriously. It was a waste of time trying to get to the bottom of any issue, and there were many! However, with that being said, Tammy who was in charge of activities was wonderful and the residents love her. That is the only thing The Grandview has going for them. Better not lose Tammy! We are extremely happy where our loved one is now. Do not be afraid to make a change. It can definitely benefit your loved one and the time have to spend with them.
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