Heritage Place Assisted Living

Henry

My wife is in Heritage Place Assisted Living. The physical appearance is really nice. It's a big place and she has a nice room and she seems to be well taken care of. When you have somebody with Alzheimer's, the conditions change daily, more or less. One day you think she's doing pretty good and the next day she's not doing so well. I personally feel like they're doing a good job the best that they can. They're having a lot of difficulty keeping staff for some reason. They have a large turnover on personnel, especially in memory care, so there are times when I'm not very happy with them. I would call her room a master bedroom. It has a large window, which she likes because she can look out into greenery. It's landscaped, but her window doesn't face the regular internal landscaped area. She likes looking out and she can see the birds and rabbits out there. It has a private bathroom, no bath, but it has a toilet and a sink and they seem to keep it pretty clean. If I have one complaint, it's the laundry. I'm an ex-Navy man and I had to learn early in my career to better mark your clothes or you're going to lose it. I have marked all her clothes with pretty large letters, but they didn't show up all the time. The other day I got there and she didn't have any shoes. She had one-and-a-half pairs of shoes and I found a pair and the other one hadn't been found yet. People go into each other's rooms and you always have one that tended to do that and will take things. When I first put her there, she had a cellphone and it was gone. They recommend you don't bring any jewelry, which she doesn't. When she first got there two years ago, she had nice hearing aids, and they didn't last two weeks and they were gone. They recommended that we don't get her any more. They play balloon volleyball, they have crafts, and they try to entertain them. They have parties for them. They play bingo quite frequently and they do their fingernails. I would have to cut her meat for her, so I mentioned that, and they were kind of negligent on that part. They have certain things that they're having that day and they set it up in front of them and then some of that stuff just didn't get cut up. I was there at lunch just to see what was happening, and they're not following the instructions. The staff has changed hands so much, even the top managers. I was a little disappointed in them. They don't pass on information on what needs to happen. For people that take care of their family, they don't have any group that talks about what's going on or what possible changes need to happen. The one thing that they don't have and they're supposed to have is a head nurse on the floor and for some reason, they just can't keep one. They'll get one and she'll be there two weeks and she's gone. It's a real problem the way I see it. They're clean. They've been there quite a while, but it's well planned the way it's laid out. They have good activities. Every time I come to visit, which is just about every day, they've got something going on. They have entertainers, people that come in and play the piano and sing. One area that I'm not happy with is the medicine situation. They've got it set up where you are basically required to use this one drugstore and the price of my drugs for her is just getting outrageous. I don't know whether the doctor is just giving her more stuff or what, but I'm not happy about that. I wasn't paying that much money for drugs when she was at home because I was going to the drugstore and I was getting a discount. That part I'm not happy with.

Steven

My wife moved into Heritage Place Assisted Living. We are basically satisfied. We started kind of rocky with communication problems, but it's gotten better. The facility is very clean and well-kept. I have no complaints about the grounds or the rooms. My wife has meals every day, and she loves the food. Because of the COVID, my wife hasn't been able to participate in any activities. They have an activities director. She seems nice and tries to keep them active.

Provider Response

Emily

Heritage Place Assisted Living was clean. The employees were great. They seemed to be caring and the atmosphere was exceptional.

Provider Response

SCamp

This is the third facility for my loved one. He has been in their MC resident since October of '21. The staff here is amazing and caring and they are wonderful at working with each resident's type of dementia...each resident is different. Have they had some turn overs? Yes, but the staff that comes on board doesn't skip a beat. We feel our loved one is safe and cared for by each and every staff member. The rooms are large with a bathroom that has a toilet and sink. The showers are in a communal shower. The staff respects family members as well and are always friendly and I've gotten to know many on a personal level. They sing, paint, work puzzles, etc. My loved one used to paint so they have have introduced him back to painting. I am there a lot at lunch time and the meals are very nutritious and my loved one enjoys them completely! They eat on normal dishes, drink from glasses and use actual silverware. I would recommend Heritage Place Memory Care. Just give the staff time to know your loved one, their disease (wants and needs) and I believe you will feel as secure as our family does. The care and concern starts with management and trickles down...we appreciate them all.

Provider Response

Tisa

We went to look at Heritage Place Assisted Living. It is a little cheaper than the other facility, but they didn't offer the quality of service that we've seen at the other facility. But Heritage Place is a very nice place. It's a newer facility. They tend to oversell what they could do. They told me they could handle my grandmother's insulin shots even up to two times a day. Once it came down to it, it required me to find a third party. I had to find a separate company that could do it, and I couldn't find a company that could do it seven days a week. The other thing is that the memory care unit tends to smell. I'm sure some of those patients have incontinence issues.

Patrick

Heritage Place Assisted Living was a nice facility. I like the fact that they would let mom take her dog with her. They've got a courtyard inside the facility where you can take your animals out and walk and I thought that was nice. The rooms were nice sized. The atmosphere was peaceful. It's kind of out in the country a little, kind of close to Huguley Hospital. They had physical activities. They were having Jeopardy when I was there visiting, and I liked the fact that their cafeteria was restaurant-style where you have menus and they come out and take your order, bring your food to you like you're eating in a restaurant. The lady that I spoke with took me and showed me two of the rooms, their smallest room, and their biggest room, and I talked to her a little bit about the VA assistance.

Daniel

I'm staying in Heritage Place Assisted Living for two and a half years now. It is one building. It's got a central courtyard, and then everything kind of radiates out from that -- the different halls. The new people get lost because of walking in a circle, but it's a very nice facility. The building is I think four years old and well taken care of. It's got a beautiful courtyard with a large barbecue out there with benches,chairs, and tables. It is right off the dining room, so you can get your meal in the dining room and take it out on the courtyard and eat out there. We've been on lockdown because of this virus. They are just now letting us go loose. Normally we can get out to go to the doctor, and then we come back. We go on the bus so that we can take trips. We go on scenic drives and Wal-Mart. We have a lake nearby, and we go over there and have picnics. We're going to take some out of town trips, I think they said. We have a program every Friday since we've been in lockdown. We choose a restaurant earlier in the week, and then we order from there. Some people don't go for that, but I don't miss a Friday of eating in different restaurants where they're bringing it to us. That's good. The rooms here are different. We have from a one bedroom, studio, to 2-bedrooms; it's all different sizes. You're not too far from anything the way it's laid out. We have a memory care unit also with a nurse on duty. We play games inside in the activity room. In the evening time, we play cards or dominoes and during the day. In the afternoon, our director, she has different things. We play all towards working your mind and your hand eye coordination. We have a lot of fun doing that. We have a very nice living room and community living room that we use quite a bit. Entertainment comes in to play piano, play guitar, or sing. We're about a mile from the hospital and emergency room, so that's a good one.

Coni

We went to Heritage Place in Burleson. It was a really nice place. We just thought the price was too high and in one of the halls, there was a funny smell, so we did not choose them. The staff was really nice. We met everybody that even the maintenance people came out and said hi to us. The rooms were the size of a hotel room and they said that they will provide the TV and Wi-Fi. They have daily activities and it's a good location.

Linda

Heritage Place is beautiful and laid out just fine. They've all been very nice to my dad and I've been happy with that. The food's been good. There's not a whole lot my dad can do since he's in the memory care part, but sometimes they have people there who sing and he enjoys that. They sing and color. Everything about the place is good. The place is always clean and does not smell bad. The assisted living part does quite a few activities.

patricia848111

Heritage Place was very nice, very clean, and had friendly personnel, and the residents seemed to be doing well. The dining area was fine and was beside the kitchens.

Kay047466

Heritage Place was very nice and clean and new. The woman I spoke to was very friendly, and I liked it. The only problem was that the cost was a little higher.

Mary543531

Heritage Place Assisted Living was very reasonable at $850 a month. I was very impressed with it. It had some really nice, good-sized rooms with a very nice kitchen area and bar. They were renovating everything in the apartments and all over. They had good activities, a very nice pool area, and heated fireplaces where people could go out and sit in the cool evening or a cool morning around the pool. It was beautiful. Everything was good about it.

Reviewer465816

I did not like Heritage Place Assisted Living at all. I did not like the attitude of the person there. I did not like the fact that they would be locked up like in a jail. The help did not seem really friendly, and I did not like the way that they treated the people there. I did not like the entrance; it was very small. I did not like how they separated the memory care from the assisted living where they lock them up, and I did not like that concept at all.

Bob99

Wonderful caregivers, but overworked. They have cut back on caregivers...the other afternoon when I was there I found out there was only 2 actual caregivers for 100 residents although other staff was around just not trained caregivers....they also have medication aides doing double duty as care givers. This is a beautiful facility and if mgmt. would seem to strive to be better and make improvements instead of cost cutting, it could be a truly wonderful place. The facility is on its 3 Rd Exec. Director in a years time. The food is mediocre. Many residents and resident families have complained, met with mgmt and with the cook, but nothing happens. Food menu planning is terrible, food prep is bland, much of it prepackaged, frozen and just heated up. They do not have enough dining staff to properly attend to all the residents that dine at the same time. Thought this would all change when Sagora hired a Corp. Chef but that didn't make any change.

Anne114918550

I chose Heritage Place because it’s about 10 minutes from my house. My mother has been there two months now in a wheelchair accessible apartment. They have four styles of apartments, including one-bedroom and two-bedroom units. When we visited, there were only a few rooms left. It’s not a very big facility, but the staff cater to the residents and their families very well. They’re very kind and friendly. Any issues I’ve had with them have been resolved quickly, and I don’t really have any complaints. The dining setup is very open and friendly. We had a meal there when we talked to them that was very good. My mother doesn’t usually complain about food, but she will on occasion; she seems to like the food here. They have bingo about five days a week, play Wheel of Fortune, dominoes, and UNO. Once a week, they have singers come in to entertain the residents.

Markedda

Heritage Place is great. They know my in-laws and they know us, and they are just very friendly and very helpful. The rooms are brand new, and since no one has ever lived in them, everything looks nice. It is a little apartment that is sized right for them, so they are not overwhelmed with taking care of it. They have somebody cleaning up once a week who does towels and sheets. My mother-in-law liked it when they first moved in, but now she is saying that the food is the same every day, and she doesn’t like that. She said there is not the same variety from when they first moved in. She likes to play bingo and dominoes, and if they need a ride somewhere like a doctor or bank, they can take them. My father-in-law still drives, so they don’t really utilize the rides, but my mother-in-law likes the games. My father-in-law keeps saying that it is a nursing home, but it’s not a nursing home. It looks like a really upscale hotel when you first come in. The lawn is always neat and clean, and the lobby and everything always look spotless. There are always people in the lobby sitting around and talking or sitting out on the front porch because there are tables out there, and I feel like they are really comfortable. My mother-in-law has made friends, and she sits out in the lobby with them talking. I feel like this has taken stress off their lives because there is somebody to take care of them, so it is nice. My father-in-law didn’t really want to move in, but he’s glad he did now because they give him his medicines, he gets three meals a day, and he is doing a lot better physically.

Caring109633150

I don’t have anything against Heritage Place, but it just didn’t work. My wife was only there for two days. The staff was good, and the rooms looked good as well as the dining room.

Caring106745550

We're going to move in Heritage Place at the end of the month. It's wonderful. It is assisted living and memory care. We got a two-bedroom, and it has two bathrooms, which we are happy with. It also has a full size refrigerator and freezer with an icemaker in it, and that's all good stuff for us. The meals are wonderful too. We have already recommended this place to other couples as well because of the amenities that they have, the food that they have, and the rooms that they have. Also the price is better.

Caring7888

Heritage Place was good. I like the staff. I like the setup. The activities were good.