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  4. Monticello West

Monticello West

Offers Assisted Living, Independent Living, and Memory Care

16 Reviews
2022
5114 McKinney Avenue, Dallas, TX 75205
Call (800) 385-2527
Monticello West (800) 385-2527
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Reviews of Monticello West

16 Reviews Write a review
Food
(10 Reviews)
Staff
(14 Reviews)
Facility
(14 Reviews)
Activities
(9 Reviews)
Value
(10 Reviews)

Assisted Living Reviews for Monticello West

June 29, 2022

By LaleeN

I am a friend or relative of a current/past resident

Making the decision to move a family member from independent living to assisted living is a big one. And In our case we were moving my mother from CA to TX. The staff at Monticello are exceptional. They were so helpful to me with coordinating and preparing for her arrival. The entire staff made her feel so welcomed. Sadly my mother suddenly passed peacefully in her sleep 3 months after her arrival. But my mom told me ever time I saw her that she’d never been so happy. She participated in all the activities and came to know both all the residents and the staff by name. I was so touched to hear the wonderful stories of all the fun she had with her new friends. We never expected my mother to pass so soon. But I am truly blessed to know that her time at Monticello gave her so much joy I am enterally grateful. She loved her room which I was allowed to decorate in her favorite color pink and she was always raving about all the delicious food. And her telling stories of she and her friends laughing till they cried playing the nightly games. Monticello was truly an amazing gift I was able to give my mother. The staff will always hold a special place in my heart and I highly recommend them.

Provider Response

LaleeN, thank you for taking the time to share you and your mother's experience with us. We truly happy to know that your mom had a wonderful time at our community. She knew how to make us all laugh, and we miss her every day. You two will always be a part of our family here.

October 12, 2021

By DallasKid2

I am a friend or relative of a current/past resident

The facility is very comfortable and not at all institutional with a fish tank in living room, enclosed courtyard and separate yard with putting green.. The rooms offer sink, fridge and microwave and the bathrooms are spacious and well equipped for safety. Literally every single staff member greets me and is friendly when I visit and the management was over-the-top helpful in getting paperwork and more ready for move-in.The rooms are close to sound-proof and spacious. MW screens everyone for temp & Covid protocols are in place. My dad loves the food and dining is offered as in a restaurant with a menu & table service and has been a great venue for my dad, who is grieving the recent loss of my mom, to meet others. The community members are extremely friendly and they provide companionship and support from shared experience that I could not. Additionally dad's new friends are coaxing him out of his dementia related isolation and invite him to join them in activities. MW has several activities each day including physical and mental exercise/games and a bus provides transport to and from doctors within a 5 mile radius. Nurses are attentive and on staff and medication management is included and that is a blessed relief as I was totally stressed trying to figure out what to give when! My dad chose Monticello West for his new home and I am thankful that he did, they are better partners care-giving than I had hoped for.

Provider Response

Thank you for sharing your experience! We are so happy to hear that our community has been a great fit for your dad and for you. Once again, we are truly grateful that you both are a part of the Monticello West family. Take care!

September 10, 2021

By Steven P

I am a friend or relative of a current/past resident

My initial observations are that the entire staff, regardless of position, is incredibly friendly and welcoming. The Assisted Living place where my Mom was before, suddenly closed the operation and gave the residents 30 days to find a new place to live. I reached out to a Senior Advocate and they gave me several recommendations to look into that were within our price point. The first one I talked to and the first one I visited was Monticello West in Dallas. I was myself made to feel very welcome and comfortable, however on the next visit where I brought my Mom over see the place, and her potential apartment and to have lunch there, Mom could not have been treated better. Monticello West knew many of those that were evicted needed to find a place quickly and within their budgets. The management team were very accommodating and within I think two days Mom was a soon to be tenant. While she has only been there a few days, she love the place, the staff and especially the food. I am confident things will only continue to be better. Mom has not been happy at any of the previous locations and for the first time, she is very happy there. And as they say, if Mom is happy, we are all happy.

Provider Response

Steven, thank you so much for this great review. We are so pleased to hear how happy your mom is. We are also proud that you two are a part of the Monticello West family. Take care!

August 13, 2021

By Mark402021

I visited this facility

I was looking for a home for my dad, so I went on a website to help with my search, this was Saturday. Sunday early while I was at the gym working off stress, I received a phone call from Mrs. Nan. I felt as if this was a blessing from God, she stated, "Mark this is the perfect place for your Dad". I knew right then, this was right. I met with the Mrs. Nan, staff and the Facility right away. The rooms are in great condition and the interactions with patient/staff is outstanding. There are a lot of activities at the facility to keep your love one very active. The food at this facility is prepared by a top notch staff and taste awesome. I felt like I was at a 5 star restaurant. I was very impress that the resident order their food like they are at a restaurant. This assist living has a great place for resident to go outside to chill, movie room, a place to socialize and place to enjoy many activities with other. They also have a great screening process to prevent the spread of COVID 19. Mrs. Nan and Mrs. Rene did everything possible to make sure this place was the perfect fit for my Dad. Thank you both so much!!! Christian

Provider Response

Mark, thank you so much for this glowing review. We are so happy to hear that you had such an amazing experience with us. We will pass this message along to our team. Thank you for putting your trust in us. Take care!

July 27, 2021

By Kelly Jandrucko

I am a friend or relative of a current/past resident

Michael and the entire staff at Monticello West are amazing! They made a difficult situation seamless and easy! My husband and I cannot thank the entire staff enough for making my father in law’s transition warm and welcoming. Our father in law loves all of the people and his new home! We cannot recommend Monticello West enough!

Provider Response

Kelly, thank you so much for the kind review. We are happy to know that the experience has been so wonderful for you, your husband, and for your father-in-law. We are also glad that you all are part of the Monticello West Family. Take care!

May 12, 2021

By J L Long

I am a friend or relative of a current/past resident

We looked at this facility for my mom in addition to several others and chose Monticello West over all of them. Actually my mom chose this based on the "feel" of it. She has only been there for a month, but already we are impressed with the staff and service. Everyone is friendly and welcoming - staff and residents, both. The food and care staff are far better than those in her last facility. The rooms seem to be a little larger than most of the others we visited. The amenities seem to be very well appreciated by the residents, and it looks like many of the residents are participating in the activities, which speaks highly of the staff to get them involved. Because my mom moved in just as seniors had gotten their COVID vaccines, the activities were just starting back up, as well as dining. My mom likes the food and the offerings for meals. And we feel that she is in a very secure and well-managed place where the staff loves and cares well for the residents. We would absolutely recommend Monticello West. As she gets more settled, I'm sure our impressions in all areas will improve to "Excellent" ratings. It's really more of a 4.5 star rating at this time!

Provider Response

Thank you for your kind review! We will pass this message along to the team here at Monticello West. We appreciate you taking the time to share your experience and that of your mom. We love hearing from our family members and and our residents! Take care.

March 06, 2021

By Becky

I visited this facility

We visited Monticello West, and it's the community we decided on for my friend. We chose it because of its location and the cost of it being better. It's an older facility, but it's been completely remodeled, so it's in excellent shape. The staff has been excellent, really helpful and friendly, even my friend commented on how friendly everybody has been. Because of this whole COVID thing we only got to see the main area where the dining hall and entryway was. The dining area was very nice, very clean, and you could tell it was recently decorated. It was a little bit more ornate than my style, but it was very nice and very well-lit. The living atmosphere was very pleasant. It is near the freeway, but it is real close to a very nice neighborhood where homes are probably extremely expensive. Half a block away there's a nice walking trail, and a lot of people in the independent living said they take walks there, which I would imagine they do because it's in a very nice area. It's definitely in a city with high-rises nearby, but I think it's a pretty pleasant place to walk in. The entryway has a carpet, it all looks like it's fairly new, and has a nice quality. I would walk in and go, "Oh yeah, this is a nice place, they have nice quality decor." However, this was only place I visited without a swimming pool.

Provider Response

It is truly an honor to have earned this amazing review! We understand how important a smooth transition is to Assisted Living and finding the right home can be a daunting experience. We are honored that you chose Monticello West to care for your friend. We appreciate your trust in our team members. Thank you for taking the time to share your experience with us!

December 04, 2017

By Carol C.

I am a friend or relative of a current/past resident

Mom is on a "between" floor in Monticello West because she's not fully ambulatory, but she's not in the memory care unit. If I ask them to clean her carpet or do things, they do it. The take care of her needs, meals, and laundry. She's in her own private room, which she loves. I never had any issues and things seem to be going fine. They seem to be pretty much the same with consistency every day which is a good thing. Mom gets her showers when she's supposed to and seems to be fine. The downstairs where the main dining room is is really lovely and decorated seasonally. The people on Mom's floor have their own dining room because these folks aren't that ambulatory. It's a public facility but it's not dirty. Instead, everything is really pleasant and cheerful. The staff on Mom's floor is probably the least consistent; on other floors, it's the same staff and her floor tends to rotate staff too often so they don't get to know the residents like they should. Old people tend to get confused and don't want to have to keep telling people where their stuff is. The food is one thing that Mom complains about since it's not that good.

September 17, 2015

By Caring112152250

I am a friend or relative of a resident

Monticello West is kept very nicely. Their staff seemed to really care for their residents. My grandmother is really not in the stage where she has the energy to do much of anything, but they do offer lots of activities. The food generally is good. I've seen them play bingo and go to church every Sunday. I have also seen them do chair exercises.

April 21, 2014

By Pat82734650

I am/was a resident of this facility

I am in Monticello West, and it is well-organized. The lady who runs it and the people who work here are very nice. They all work together. I am very comfortable, big room. I have a kitchenette, a bathroom, and a large bedroom with furniture. They serve the food in my room, and it is very good. The facility is very clean, and they have people clean it all the time.
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Independent Living Reviews for Monticello West

January 30, 2022

By David

I visited this facility

I toured Monticello West. It's a very nice community. It's a very nice building. The staff is wonderful. The food that I sampled was very good. The apartments are quite small. There are no washers and dryers in the apartments. They showed me all of the levels of care. I did not have the meals, but they had some pastries that I sampled; they were good.

Provider Response

David, thank you taking the time to share some feedback after your tour of our community. We are pleased to hear that you enjoyed the time you spent with us. We look forward to seeing you again soon!

September 30, 2021

By Mr Cooke and Family

I am a friend or relative of a current/past resident

Peace of Mind. I am one of three children and I live local to my aging father. Although my dad has many different ailments, he is still independent and that means a lot to him. He is not independent enough however, to live alone. After being stressed for years with my dad fighting me to live alone, I was able to introduce him to Monticello West. He fell in love and I felt peace of mind for once. The staff is wonderful towards my father, they help him when he needs it, they keep him company when he wants to talk, they are responsive to me as a concerned daughter with an aging parent, they give him great amenities, food, and opportunities for activities. I can now travel without fearing the worse, because he has medical support if ever needed. The Director, Michael B. is amazing, caring, and deals with you like an individual and not a number. Monticello West has given my family and my dad a new level of living that he could not get with home health care. I more than recommend Monticello West to you if you are in my shoes. You can trust them with your loved one.

Provider Response

This review is the best compliment we can receive! We are glad that you found the perfect home for your father, and it has been an absolute honor to have him has a member of our community since day one. Thank you for taking the time to share your experience. We truly appreciate it.

June 04, 2021

By Shelba

I visited this facility

Monticello West was perfect, everything was just immaculate, it's totally been redone, and everything about it is beautiful. I didn't find anything wrong with it. The staff was very friendly and helpful. It's been redone, so it all looked brand new. It's also very clean. It's in Dallas, so there are hospitals all over the place. It has a library, a gym, and a salon, too. The rooms have all been redone, too, so the floorings are brand new, and they're very nice.

Provider Response

Thank you for sharing your positive experience with us, Shelba! We are very proud of our community, and we are happy to hear that you think so highly of us. We truly appreciate your endorsement. Take care!

Memory Care Reviews for Monticello West

October 14, 2021

By Phillip

I am a friend or relative of a current/past resident

I chose to move my wife to Monticello West because they were within my price point. The deciding fact was when we went to see the facility; my wife came home and said that those ladies were very happy, which sold it for me. I was there yesterday, and they really, really care. The staff keeps everybody active and involved. I was a participant in one of the activities yesterday, which was OK. It was fun and the people were involved. They were doing puzzles and making words out of other words. Their facilities are adequate. They let you do what you want to do in the room. It's nothing fancy, but it's comfortable. They have a salon. They have physical therapy, a gym, and movies that they show to the group.

Provider Response

Phillip, thank you for sharing your honest experience with us. Our team is truly happy to have an opportunity to take care of your spouse. We thank you for this kind review. Take care!

October 13, 2021

By LCR-Dallas

I am a friend or relative of a current/past resident

We couldn't be more pleased to have our loved one in Memory Care at Monticello. She has been thriving in daily activities such as music, art and her favorite, dancing. It's been clear to us that eventhough it was a painful realization that we could not care for her the way she need to be, that Monticello is fully equipped to provide that care. The facility is very inviting and most importantly the Memory Care floor is safe for residents to move throughout. The room was painted and new floors installed prior to move-in. Every time I visited the staff was very interactive with residents in a very positive way. Grateful to have found Monticello West!

Provider Response

Thank you so much for this wonderful review! We are happy to hear that you have found a home for your loved one in Mayfair, our memory care neighborhood. Your kind words will be shared with our team. Take care!

January 16, 2020

By ESJL

I am a friend or relative of a current/past resident

Monticello West has gone above and beyond to help our family at every turn. Our father was diagnosed with Alzheimer’s and our mother was no longer able to care for him at home; her health was declining, too. Monticello West provided support and education for us as we tried to navigate this difficult transition for our parents. There have been many challenges and their compassion and support has met us at every turn. We are grateful for the care and concern they have given both of our parents, working hard to accommodate their every need. This facility has life, love and laughter throughout with many long term staff members giving their all. It is evident that our parents have had excellent care on their watch. Thank you for your dedication and the peace of mind we have knowing our parents are in good hands. Sincerely, Elizabeth, Sara, Janet & Lisa

Provider Response

Esjl, reviews like this give us motivation and help us ensure we provide high-quality care. We are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for the great review!
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Questions about Monticello West

What ongoing training does the staff receive in dementia care?

Staff are provided monthly in-services.

Describe the overall population of assisted living residents at Monticello West. What is their average age? What are their favorite things to do?

The average age is 85 years old. Our residents are active seniors who enjoy many community activities like Tai Chi, Book Club and outings and field trips.

What places are near Monticello West or within walking distance for assisted living residents to enjoy?

Katy Trail, The George W. Bush Presidential Library and Museum and many local restaurants.

What transportation services does Monticello West offer to assisted living residents?

We provide free transportation within a 10 mile-radius and offer service for scheduled physician appointments. We also provide transportation for outings and life enrichment activities.

What makes the chef or dining program at Monticello West exceptional? What kind of menu can assisted living residents expect?

We offer a Timeless Fare menu that allows residents to order on demand meals throughout the day. A Bistro menu is available for an additional cost that includes steak and other specialty menu items. Ice cream socials are offered several times a month. Residents enjoy ‘Coffee Chat With the Chef’ and offer their suggestions for the menu.

What safety features or security measures does Monticello West offer to assisted living residents?

A pull cord system is installed in each apartment. Exterior doors are secured with a keypad lock.

How does Monticello West keep residents' families informed about their loved ones?

Life enrichment director sends photos and updates on activities to family members. Nurse makes routine calls to family and provides wellness updates.

If Monticello West accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Monticello West is a pet-friendly community and offers an enclosed courtyard and exterior spaces for pets.

What ongoing senior care training does the staff receive?

Staff are provided monthly in-services.

Describe the overall population of independent living residents at Monticello West. What is their average age? What are their favorite things to do?

The average age is 85 years old. Our residents are active seniors who enjoy many community activities like Tai Chi, Book Club and outings and field trips.

What places are nearby for independent living residents to enjoy?

Katy Trail, The George W. Bush Presidential Library and Museum and many local restaurants.

What are some recent off-site events that the community activity director at Monticello West has organized?

Residents enjoy many off-site outings including visits to local restaurants, The Dallas Arboretum, and the theater.

What transportation services does Monticello West offer to independent living residents?

We provide free transportation within a 10 mile-radius and offer service for scheduled physician appointments. We also provide transportation for outings and life enrichment activities.

What makes the chef or dining program at Monticello West exceptional? What kind of menu can independent living residents expect?

We offer a Timeless Fare menu that allows residents to order on demand meals throughout the day. A Bistro menu is available for an additional cost that includes steak and other specialty menu items. Ice cream socials are offered several times a month. Residents enjoy ‘Coffee Chat With the Chef’ and offer their suggestions for the menu.

What common areas are available for independent living residents?

Monticello West offers several indoor and outdoor common areas for the comfort and enjoyment of our residents.

What safety features or security measures does Monticello West offer to independent living residents?

A pull cord system is installed in each apartment. Exterior doors are secured with a keypad lock.

If Monticello West accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Monticello West is a pet-friendly community and offers an enclosed courtyard and exterior spaces for pets.

Does Monticello West work with an agency or registry to provide nursing and medical assistance as needed?

Residents have the flexibility to hire home care services that meets their needs.

What safety features or security measures does Monticello West provide to protect residents who wander?

Monticello West residents can reside on a secure floor designed to prevent wandering.

What programs or activities does Monticello West offer to keep residents engaged? How does the staff engage residents' long-term memories?

Our Heartfelt CONNECTIONS™ — a Memory Care program is what makes us stand out from other communities, because it focuses on the capabilities that remain instead of what was lost. We make each moment meaningful, purposeful and create success stories, one small victory at a time. By developing personal relationships with residents and their families, we are able to provide the consistency and familiarity your loved one needs to thrive in a safe and comfortable environment.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

The Director of Nursing assesses residents when changes are noticed in the resident’s needs and schedules a care plan meeting with family.

What techniques does Monticello West use to support memory care residents during mealtimes?

Designed to stimulate the appetite, residents are served their meals on red plates. They are offered finger food options to help them better manage their meals and are offered snacks frequently.

How does Monticello West keep residents' families informed about their loved ones' health?

Life enrichment director sends photos and updates on activities to family members. Nurse makes routine calls to family and provides wellness updates.

Describe the neighborhood around Monticello West. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Monticello West is located a few blocks from Highland Park and nearby many local businesses and convenient restaurants.

Is Monticello West affiliated with a hospital if more care is needed?

No, Monticello West is not affiliated with a hospital, but several are conveniently located nearby.

Costs for Monticello West

Cost of Assisted Living

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Cost of Independent Living

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Cost of Memory Care

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Services and Amenities of Monticello West

Costs

  • All Inclusive Rent
  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: Memory Care Is All Inclusive
  • Assisted Living Starting At: $3300/month
  • Independent Living Starting At: $2400/month
  • Memory Care Starting At: $5000/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals

Features

  • Resident Transportation

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Medication Management

Activities

  • Offsite Activities
  • Fitness Room

Languages

  • English

General

  • Resident Capacity: 155
  • Minimum Age: 55
  • Pets: Yes

Nurses

  • Nurses Extra: Registered Nurse On Site 24 Hours A Day

Types of care

  • Walking Wheelchair Assistance

Licenses

  • State Licenses: Lic 539
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About Monticello West

One of the most unique benefits of Monticello West, is that we bring care to you. You can move throughout your life journey all within familiar surroundings. Start in independent living and as you need it begin receiving assisted living services. Home is home no matter what level of care you need. We truly believe in the importance of aging in place.

Assisted Living Services & Amenities

Residents in our home-like assisted living community enjoy the following services and amenities:

  • Three nutritious meals daily
  • Kind assistance with bathing, dressing, and grooming
  • Medication management and reminders
  • Registered nurse on-site 24 hours a day
  • Weekly housekeeping service
  • Personal laundry service
  • Scheduled transportation
  • Life-Enriching Activities

It's our goal for assisted living residents to thrive in our community. For this reason, we offer a variety of life-enriching activities, including:

  • A full schedule of activities—7 days a week
  • Music, arts, and crafts programming
  • Spiritual programming
  • Exercise and fitness programs
  • Recreational outings and shopping trips

Supportive Alzheimer’s and Dementia Care in a Comfortable Environment

Our Heartfelt CONNECTIONS™ — a Memory Care program is what makes us stand out from other communities, because it focuses on the capabilities that remain instead of what was lost. We make each moment meaningful, purposeful and create success stories, one small victory at a time. By developing personal relationships with residents and their families, we are able to provide the consistency and familiarity your loved one needs to thrive in a safe and comfortable environment.

 

Independent Living Services and Amenities

At Monticello West, independent living residents enjoy a variety of services and amenities for a carefree lifestyle. The cozy and inviting quality of our independent living community allows residents to immediately feel at home. This gives them a chance to immediately engage in all we have to offer.

Just some of the senior independent living services and amenities we offer include:

  • Boutique kitchens with refrigerator and microwave
  • Mini Blinds
  • Step-in Showers
  • Ceiling fans
  • 24-hour security with emergency call systems
  • Three meals a day, seven days a week—all with a choice of entrees
  • Weekly housekeeping service including flat linen service
  • Active event calendar, including social, cultural, and recreational programs
  • Total wellness programs focused on enhancing the mind, body and spirit
  • Multipurpose fitness center
  • Computer lounge
  • Planned outings to local attractions and events
  • Scheduled transportation to grocery store, bank, and medical appointments
  • Pet-friendly apartments
  • Guest accommodations
  • Newly landscaped courtyards

While we know there are many options when it comes to senior living in the Park Cities area, there are some things that you can only find at Monticello West.

What Makes Us Special

At Monticello West, independent living residents enjoy a variety of services and amenities for a carefree lifestyle. But, for individuals needing assisted living or suffering with dementia and in need of additional support, we offer therapies that provide engaging programs designed to enhance our resident’s quality of life.

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Monticello West


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