Woodhaven Village

I've been to Woodhaven Village a few times and was able to check on their assisted living and memory care. My mom has not moved in yet, but she will be there this May. The reason we picked this place was the residents were out and about, and they were happy. Other places seemed to be very hospital-like and too formal, but this really felt homey. It felt like you're in a nice hotel. The person who toured us answered every single question we had and even brought up stuff that I didn't even think to ask. She was extraordinarily helpful. I had zero concerns walking into it. We were able to look at the menu too, and they had a really nice and diverse menu. It was kind of a restaurant style, and they change the menu up every day. I don't remember exactly what was on it, but my mother was really happy with it. They have plenty of different rooms. There's always something going on there. It seemed to be a very active location, and there's a lot of good stuff. It's a beautiful place.

Woodhaven Villages was a wonderful place for my parents.. my complaint is that as long as you are paying for their services the upper management (Steven) is nice but (as in the letter I sent to him) as soon as your love one passes "the Family" part of Woodhaven ceases. I sent him a letter explaining how the family feels when he did not acknowledge my mom's passing and got no response from him or his boss. So it just makes you feel as long as you are paying them the big bucks you are Family. As I said in the letter to Steven, you should be caring to the family because it might not be to far down the road they could be a client and right now I don't feel the same as I did when I wrote the review in 2019. If he would have acknowledged my letter this would not be posted on here.

I had heard about Woodhaven from a family member who had a loved one there in Memory Care. I went to see for myself. I found the staff to be kind, caring, and helpful. The rooms are nicely sized with private bathrooms. The food is not gourmet, but good, and my father was very pleased, especially with the desserts! The staff also keeps the residents busy playing Bingo, painting, puzzles, watching television, etc. There are also Special Programs for residents to enjoy, such as magicians, musicians, and other artists for the residents to enjoy. I am very glad that my father was able to spend his final days there.

Recent change of management. They promise or state many things they could do - but often had to remind them of care giver responsibilities. Seem to be very understaffed in Memory Care and Assisted Living. Texas does not regulate the number of caregiver to resident ratio. Most of the caregiver were good, but there are several lazy ones. they are expensive and if you are paying that much - you should definately get what you pay for. Food is not good. Having a "chef" does not equal chef style meals. The "pot roast" looks like dog food as did many "casseroles".