Heritage Tomball

Offers Assisted Living, Independent Living, and Memory Care

37 Reviews
1221 Graham Dr, Tomball, TX 77375
Call (800) 385-2527
Heritage Tomball (800) 385-2527

Reviews of Heritage Tomball

37 Reviews Write a review
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Assisted Living Reviews for Heritage Tomball

February 07, 2017

By Ed774173

I am/was a resident of this facility

Heritage was good, except the response time when you call for help was 15 to 20 minutes, sometimes longer. The food was to be expected. We have Bingo and all sorts of games; however, very few participate. It's clean and well-maintained. We go down, and there's a big screen TV, they showed tapes and DVDs. The entertainment is adequate; it's fine.

February 01, 2017

By Lisa708887

I am a friend or relative of a current/past resident

Heritage Tomball was newer, spotlessly clean, and had a welcoming lobby. It is a larger complex with a wide range of services, but it was more expensive. A lot of the rooms had an outdoor patio area if you were on the first floor. The food was very appetizing. They had a full salad bar that people could stop and eat at pretty much any time of the day. They seemed to have a large of array of planned outings and activities.

November 01, 2016

By Kerry304270

I am a friend or relative of a current/past resident

We have moved my father into the Heritage Tomball, and the impression is pretty good. The grounds are kept up very well, but the servers in the food area needs improvement.

January 26, 2016

By JN1

I am a friend or relative of a resident

My husband was at The Heritage Tomball for quite a while. When we first went in, it was quite pleasant, and they took really good care of him. Then they moved him from assisted-living to another setup because he has Parkinson's, and a degenerative type thing. We had issues over stolen linens, and inappropriate making up of the bed with no covers for the mattress. I had bought $200 worth of linens that just disappeared, and they were using plastic bibs as underneath the sheet for waterproofing; which was ridiculous. I could never get ahold of the administrators. She was either not there or she was unavailable. She just would not respond to my calls. I just leave messages, and it was beginning to be quite an ordeal. We were not satisfied with what was going on. The dining room was nice, and he enjoyed the food. It wasn't the greatest though. With Parkinson's, he almost needs finger food because he can't handle a spoon for soup. They tried to accommodate him as best they could. He loved the activities, and he even learned to paint.

November 24, 2015

By Connie116598150

I visited this facility

We did not like the Heritage Tomball. It reminded me too much of a nursing home. We didn’t get to really look at it because they didn’t have any empty rooms.

November 16, 2015

By Carla23

I am a friend or relative of a resident

My mother has been at The Heritage Tomball for a week now. Starting out, it was a little rocky because we weren't on the same page as far as what to expect. There were things that we didn't really know about the process according to the paperwork that they gave us. My mother hasn't been there long enough to really see the process; however, from what I've seen so far, we like it. The only thing about it is communication. They lost things, like paperwork, so we had to give them the same paperwork maybe two or three times because they misplaced it. That's the only negative thing and that's to be expected.

August 27, 2015

By Phyllis47

I visited this facility

The Heritage Tomball was bigger, but not as friendly. It was more hospital like and wasn't homey. I talked to Dr. Graham -- my mom's doctor -- who was one of the residents there. He said he sits at the dining table and eats by himself everyday, and I didn't like that. The apartment had a separate little sitting room with a wall that comes out to divide it into two parts. The other room was just a square room with a closet and a bathroom, but it had a little separate sitting room connecting to the living room. They didn't seem as warm or friendly as the other place. It was clean, but it was just too big, and they need to pull the people together with activities.

August 11, 2015

By Caring110248850

I am a friend or relative of a resident

We chose The Heritage Tomball for my mother, and the care is going great. They are all very friendly and willing to help, and I don't have any complaints. I've looked at the little activity book; they always have bingo and exercise class like sitercise and chair yoga, and they have a painting class and crafty type class. They bring in different things every now and then; people come in and sing and do a little show for them. They'll take them to Wal-Mart or AGB. My only complaint has been the billing process. We've had a lot of problems with that part of it.

March 15, 2015

By Caring103665750

I visited this facility

I was looking a place for a friend and visited The Heritage. It was a nice place, and the people were very helpful. They have contacted me several times just to see if I was still interested, and they answered all my questions. It was really fine.

December 30, 2014

By Betty96383350

I visited this facility

I didn't like The Heritage Tomball. It had a funny smell to it. I had a special meeting for caregivers there. I had called to RSVP and got all the way up there but they had cancelled. They had my file right in front of the telephone when I walked in and they said, "I'm sorry, we didn't get the chance to call you and say it's been cancelled." Their rooms were okay but they had a funny smell and that was the first thing that turned me off.

Provider Response

We sincerely regret your first impression was not a positive one. We strive to be the best and your feedback helps us achieve this. Please give us the opportunity to an impression that is consistent with our excellence. Please contact Shannon Reny at sreny@sagora.com or Colin Marshall at cmarshall@sagora.com.

October 16, 2014

By Caring96536650

I visited this facility

I really liked the Heritage because every employee that walked by introduced themselves and spoke to you, and every client seemed really happy. I didn’t taste the meal, but I saw what they were serving and it looked wonderful. The dining area was very pretty, the way they set it out with tablecloths and everything. The rooms were really big and spacious. They have a lot of activities and they bring in a lot of outside people, and the activities were really good.

September 16, 2014

By LovelyLady321654987

I visited this facility

I visited The Heritage. The facility is pretty nice. I’m looking at the cost as well, and the cost is pretty high. At The Heritage its semi-private; the rooms were OK. It’s pretty spacious. It’s nice and clean. The people seemed friendly.

March 27, 2014

By Gary31

I visited this facility

I had a brief visit at The Heritage Tomball, and it seemed like it was a nice place. The staff seemed friendly. The rooms were fine and had different sizes. Some of the rooms were small, but they were adequate. I was very impressed with it. There were some activities going on, but I cannot recall what they were. I didn't see a lot of folks, but the ones I saw seemed like they were happy and content.

September 26, 2013

By Jane38

I am a friend or relative of a resident

My husband is at The Heritage Tomball and what I like about this facility is that it is closer to me and it's close to the hospital. Before they were having problems with the food, but now they changed their chef.

July 31, 2013

By William13

I am a friend or relative of a resident

My sister-in-law was there so I had the chance to visit the place and the facility did not appeal to me at all. The staff are okay.

Provider Response

The Heritage Tomball redefines the retirement experience. From independent living, enhanced assisted living care program, Care Complete, as well as our memory care, every need is addressed with compassion. We strive to promote a happy lifestyle, through friends, fellowship and a safe place to live. Our residents are able to enjoy their days laughing, and sharing time with peers in social, spiritual, purposeful and recreational activities. Our residents & their family members, also find comfort in the added security our community has to offer. Most importantly, our residents still feel right at home with their personal belongings surrounding them.

We recognize that each person has individual needs and preferences. With this as our primary focus being resident care, we offer each resident a personalized plan of care to individualize their needs and day.

Our Memory Care program is dedicated to exceeding the highest standards in service and care for our residents. Our foundation of Resident First is fundamental in planning a day that is unique yet meaningful to our memory impaired residents. Most often, a resident with memory loss needs assistance with life's daily activities including personal care. At The Heritage Tomball we offer the unique combination of a residential setting coupled with specialized care, to be a partner in this sometimes difficult journey with our residents and their family members.

At our community and within our company, Sagora Senior Living, we make it a daily practice to go beyond the norm to deliver a unique, uncommon level of quality and service. With communication being one of our Core Values, we believe in being transparent and thorough in communications at every level of the organization. We welcome feedback on your visits and experiences with our community. Please feel free to contact the community or myself at any time. My direct e-mail is mrainer@sagoralife.com

Warmest Regards, Michelle Rainer, Regional Director of Operations

July 24, 2013

By Caring 4987

I visited this facility

The Heritage of Tomball was nice. The staff was great, they showed me around. It had meals for them and they had a car that would take them somewhere or to their doctor's appointments. They had other things going on like meetings, exercises, and stuff like that or things to keep you busy. We are actually moving my mom in there next month.

April 24, 2013

By Caring1133

I visited this facility

The Heritage was a very nice place and it did not have any foul smell. The staff were attentive. The residents seemed happy and excited to be there. We did not try the food but the residents said it was delicious.

January 30, 2013

By Barbara15

I visited this facility

The Heritage is very, very attractive. It's exceptional and mom liked it. But she thought it was a little bit fancy. It's a wonderful and beautiful facility. The staff was exceptionally nice.

December 12, 2012

By Colleen4

I am a friend or relative of a resident

The nurses on staff are very attentive. They noticed that my mother suddenly started having difficulty walking. The nurses started investigating. They found out that the doctor had prescribed too strong of a medication and immediately contacted the doctor. They conferred several times until they dosage was correct. If they had not been so aware of my mother's condition she would not be able to walk, because I thought this problem was the next stage in her Alzheimer's. The facility is also beautiful and well maintained. They know their patients and I appreciate that.

June 30, 2012

By Carol6

I am a friend or relative of a resident

I was very happy when I found The Heritage and I'm sure I'll know more as we go along. One thing that made us decide to place my mother there is because it's within our financial bracket. Apart from this, I believe that the facility is good for my Mom. She will be getting a spacious room and very adequate for her.

June 28, 2012

By Excelsior55

I visited this facility

I will never forget how welcoming and nice the staff were. They were always very attentive to their occupants and even joined them in games and activities. Most of the residents were elderly people who needed constant assistance due to physical/mental problems and I had never seen one staff member complain. The residents also seemed to enjoy living there and had formed an active and healthy community amongst each other. The facility was very clean and set up to look like an actual home to seem more inviting. The only thing negative I would have to say about the facility was that there were some residents that did seem to not enjoy living at the facility and they had said that the staff would sometimes pick favorites amongst the residents. So, that being said, some of the elderly residents weren't included in activities that they wanted to do or certain "cliques" of residents would alienate others. I feel it should be the staff's job to discourage these cliques from forming and making sure all their residents are fully included in activities/therapy conversations.

January 06, 2012

By lmt92

I visited this facility

I visited this facility when I was going through training to become a certified nursing assistant through one of my high school honors classes. From what I saw, the staff is for the most part very friendly and upbeat. At other assisted living facilities I have been to, the staff was not very friendly. They would talk about the residents badly behind their backs and even to their faces. But, at The Heritage, this was not an issue. Not only do the residents get the respect they deserve but the employees do as well. They are very quick to meet the needs of residents. I don't think I ever saw a call light on for more than 2 or 3 minutes. They also do not lose their temper and are very calm with even the meanest of residents. I generally feel that all of the staff at The Heritage do not do their jobs strictly for the money but for the joy of helping the residents.
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Independent Living Reviews for Heritage Tomball

January 13, 2018

By Anita

I visited this facility

The one-bedroom at Heritage Tomball was large enough for two people, and I liked that they had a lot of storage areas. The grounds were very nice, and they had ascending levels of care available so you don't have to leave and go to a nursing home when the time comes. The people were very nice, friendly and very informative. I thought the community was very nice and there were stores that you could walk to or make a short drive. I only wish they could add more pieces of exercise equipment. I didn't eat there, but the food looked OK.

July 17, 2017

By Tammy

I am a friend or relative of a current/past resident

My mother stayed at Heritage Tomball. It was very nice, and the staff was very accommodating and helpful. The rooms were very clean but weren't very big. They had a bedroom area, living area, a little kitchenette and a bathroom, so it was a perfect size for just one person.

August 18, 2016

By Marie003827

I am a friend or relative of a resident

I have a friend at The Heritage Tomball. It's the most expensive among senior communities in the area. They go on bus trips and play games. They have a very large, nice dining room where everybody dines. Everybody is very, very friendly.

June 10, 2016

By DM127573

I visited this facility

I am going to The Heritage. I liked the location, and I wanted to be in Tomball, because my children all live in that area. I liked the amenities, the staff, and that it met my needs. They?re within a quarter of mile of Tomball Sports Center, where I went for years doing water therapy. I liked that the place is small with about 49 rooms. The dining area is beautiful, and the staff is very friendly. They have walking activities, walking exercise, and aerobics. They have a room with exercise equipment, games, crafts, painting classes, and the usual stuff.

June 30, 2014

By Harvey8020

I visited this facility

The Heritage Tomball was a newer property. It was very nice and very clean. It wasn't a large place, though. The staff was very nice. The people were nice. They had very nice rooms; however, their rooms only had half-kitchens. They had a single cafeteria. Also, they had the normal activities. They have on-site therapy for exercises.

April 11, 2014

By Caring80753450

I visited this facility

The Heritage Tomball Senior Living was built many years ago. I think some of their facilities looked a little tired. They were certainly cleaned and cared for, but I think that they just looked like needing a little more freshening maybe. However, I think they were in the process of doing that. Their rooms were not quite as spacious but they were fine. They did have washer-dryer in the unit, but they also would offer to do heavy laundry for you. Nevertheless, The Heritage was the one our mother-in-law liked the best. It wasn't the fanciest by any means, but she felt very comfortable there, and it was more home-like for her. We were very pleased and impressed, frankly. The lady who was to meet us that day was not available, so the maintenance director kind of stepped up and took us around. It was a Sunday afternoon and he wasn't the one who normally would give tours, but he gave us an excellent tour. When asked, he said he chose Heritage because of the people who run it. He said they were just really fine, caring people. He was very pleased to be there. I think that was a good recommendation for the facility, that the people who work there believe that those making management decisions and such are doing so in the best interests of the residents. We also visited an apartment of one of the ladies who was living there. She also was very pleased with this place. They have a full range of activities for their residents. It was a fairly active community. They have a nice variety of things for those who chose to live there.
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Memory Care Reviews for Heritage Tomball

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Services and Amenities of Heritage Tomball


  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We Offer A Month To Month Rental
  • Assisted Living Starting At: $3150/month
  • Independent Living Starting At: $3225/month
  • Memory Care Starting At: $4675/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Party Space
  • General Store
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra: Washer/Dryer In Apartment

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Nurse On Staff: Yes


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Cooking Class

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice
  • Financial Aid

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • English


  • Resident Capacity: 174
  • Staff Patient Ratio: Varies By Area
  • Respite Care
  • Minimum Age: 55
  • Pets: Yes


  • Licenses: 150015, 104510
  • State Licenses: ID# 100721
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About Heritage Tomball

Whether you choose to reside in our Independent Living apartments or our Assisted Living, Assisted Living Care Complete, or our Memory Care suites, the goal is for you to be surrounded by comfort in your home and when you're out and about in the community.

The Heritage Tomball invites you to take advantage of life's sweet comforts:

  • 3 meals daily (Assisted Living, Assisted Living Care Complete, and Memory Care)
  • Breakfast and Lunch or Dinner daily (Independent Living)
  • 24 hour on-site licensed nurses
  • Board Certified Medical Director
  • Aging in place Continuum of care in a social environment
  • Utilities, local and long-distance calls, expanded basic cable included
  • Pets under 35 pounds allowed (fee is required)

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Heritage Tomball

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