Beautiful facility, but too many restrictions since Covid 19. They don’t let ANYONE in other than their staff. That includes hospice nurses. With residents like my father who is terminal, not letting hospice nurses visit, who are responsible for their care creates a situation where they are not receiving acceptable care. They say it is corporate policy and mandate from government. NOT TRUE. Other assisted living facilities allow hospice personnel in and now visits from family with some distancing.
Very hard to get information.
Provider Response
We appreciate you taking the time to share your feedback with us. COVID-19 has certainly presented many hurdles, and we're proud of our team for stepping up to the plate to ensure residents continue to receive the best services and care possible while ensuring their families are always kept informed. Our protocol from the onset of this challenging period has been to strictly adhere to guidelines from the CDC as well as state and local health authorities. These guidelines continue to drive all decisions pertaining to the care of our residents and measures we've implemented to limit the impact of this virus. We want to ensure you that your father is receiving the best care, despite restrictions. We encourage you to reach out to our executive director so we can address your concerns.
