Colonial Oaks at Arlington

Disappointed

My husband is neglected. He's been there a unce November 1st and they have sent him to the hospital 6 times. They miss baths, doing his laundry and clean his room. Put him in a wheelchair all day in the TV room. Don help with trying to helpmhim walk. Don't offer physical therapy or any other medical outside source for residents. His medications are not being given properly. They have been changed 3x. Director not at facility. Have to text and email concerns. Service plan never given. Been asking for 6 weeks. He has had fractured ribs, bruises, black eye, bloody scabs on lips, eyebrow laceration. UTI, dehydration and fever. They don't know how all this has happened. I have to go and change and make his bed and tidy up his room. I sponge bath him, shave him,clean his ears, etc. Director suggested hospice. Still having problems with personal hygiene. Basically I'm paying for room and meals which he barely eats. Doesn't get assistance with eating. He weighed 181 entering this facility 6 weeks ago. Now he weighs 155!! I get lots of we care. I'll investigate, blah,blah. If I don't take photos and email and text, nothing gets done. A small white trash can, his xmas snacks and a gray blanket with his surname initial has been missing. No one knows what happened to them and don't care. His bed cover was white and after being washed in their laundry room, is now pink. I think his gray blanket was ruined in laundry and they threw it away. The marketing director that gave me the great promises and lies was gone when we arrived. No longer there. They didn't communicate with me so when I drove 5 hours to take him there, they didn't know we were arriving and didn't have a room. They called the director and maintenance and I moved him in. 29 minutes after I left to check in a hotel, I was called to go pick him up. He ended at a hospital in Ft Worth for 5 days. After that the director wrote in her clinical that he is aggressive so other memory care facilities won't accept him. He has parkinsons and dementia. This place has been a nightmare! I'm afraid what will happen if I give 30 day notice since I still live 5 hours away. I thought he was going to get better Healthcare in a larger city with only memory care and less residents. Wrong!

Myrna

Colonial Oaks at Arlington was small. It was a 40-bed place and the people that were working there were very considerate and very kind. They seemed to have a lot of time to help you. My husband was in the memory care and they took the time to be with him and to visit with the family. The facility was very nice and well kept. They had a chef and the food was wonderful. The activities seemed to be very good.

Anonymous116396750

It was nice, newer, and had many amenities. Specifically, they had the dining separated from people who could not eat by themselves -- they were in one section of the dining room and the people who could feed themselves had a separate dining room. There was a small dining room for families when they would come in and bring food in for their loved one. They had a special room they called immediate room, and you could go in there and have some quiet time with your loved one, which I really liked. They had a garden, outdoors that were really nice, and a library. We very impressed with it, and they kind of draw it out for a moment.

KarenD1

I am very pleased with the staff here. They are super nice. They've been very helpful and they've been with me a 100%. I don't know how they could have been any better. My husband is happy there. However, there is one wing that does smell.