Oak Hollow is a wonderful and trusted facility and the family atmosphere makes it is a perfect fit for my Mother.
My Mother requires services that an Assisted Living facility couldn't accommodate so I moved her to Brookdale Oak Hollow, which was at the onset of the Covid19 pandemic. Since my Mother was new to Oak Hollow, she was quarantined in her apartment for fourteen days to ensure safety for her/residents/staff. During these fourteen days I became acquainted with the administrative, physician and care teams (all shifts). The facility is spotless, the dining area is huge and there are areas (inside and outside) for all types of activities. I witnessed first hand the daily routine, the attention to safe practices and the exceptional quality of care/compassion given to my Mother. For me, that solidified I had made the right choice.
As for customized care, from the Dietician (and really all the staff) who knows my Mother's favorite foods and ensures that she has some of her favorite treats every day, to taking advantage of using the physician practice that serves the facility, Oak Hollow ensures the needs of my Mother are met. Oak Hollow is always in constant contact with me and keeps me informed of my Mother’s well being/mental/physical health. I appreciate the open communication Oak Hollow facilitates so that I know my Mother is safe, comfortable and happy.
I highly recommend Oak Hollow as the choice for your loved one.
2016 L Don Dodson Parkway, Bedford, TX 76021
Call
(800) 385-2527
Reviews of Brookdale Oak Hollow
Memory Care Reviews for Brookdale Oak Hollow
July 15, 2020
I am a friend or relative of a current/past resident
September 29, 2015
I visited this facility
Brookdale was for someone more incapacitated than my mother at that time or someone that suffered more dementia than my mother. I was pretty sure that they had daily exercises, but I could not recall on the field trips. I believed they had three meals and they had to pay extra for snacks. I saw a couple of rooms there, the ones that I would be choosing for my mother. The place was clean.
June 29, 2015
I visited this facility
The apartments at Brookdale Oak Hollow were nice. The facility was very clean and didn’t smell. All the residents looked nice, and they were all well-kept. The dining room was set up also very nicely. All I can remember with their activities is that they take the residents out on trips.
March 27, 2015
I am a friend or relative of a resident
Brookdale Oak Hollow is where my dad, and we chose it as it is closer to home. We also had a couple of friends and family members there. We have no complaints.
February 12, 2015
I visited this facility
I visited Oak Hollow. They were very, very nice. More than that, they made my mom feel very comfortable. The staff was extremely friendly. They were very knowledgeable. They had activity center and a garden, which I think my mom is going to like. What stood out to me about this place was their friendliness and that the facility isn't so big that you feel like they are going to get to know the people pretty well because they aren't quite so big.
January 13, 2015
I am a friend or relative of a resident
We do not have a problem with Brookdale Oak Hollow. It is a clean facility, and it does not have a smell. The staff is very friendly, and they seem to be very willing to help you. I can call them at any time I want to and check on my mother. Also, if they have a question about anything, or if they need to change anything, they will call me or my brother. We are kept informed, and they also include the families in parties during the holidays.
November 11, 2014
I am a friend or relative of a resident
Brookdale Oak Hollow was awesome and great. We had experiences with Brookdale in the past, and they were OK, but they are adapting Emeritus standards for memory care and their staffing is extraordinary. I had no idea where they found them but I had experience with six facilities in my last seven years, and Emeritus is absolutely the organization in the particular memory care has the best staff and really high caliber people.
The sanitation and the appearance were perfect. You are going to get 5 stars all the way around, if you ask me. The activities that they have is they take them on an outing once a week, constantly playing games, word games, card games, or bingo, they do play movies in the afternoon because most people sleep in the afternoon so they do have movies on, the rest of the time it's very hands-on. They have eight to six activities directors.
December 11, 2012
I am a friend or relative of a resident
My mother in law had to be placed in an Alzheimer's care facility after two falls resulting in a back injury and surgery for broken hip and worsening Alzheimer's made it impossbile for her to remain in her home. She has been in Oak Hollow for several months and we have been very pleased with her care. The facility is very clean and well kept up and the people that work there are really good with her and she likes all her caretakers. They have a doctor that comes to the facility and we are using that doctor since that means the doctor will see her regularly and can change her medications as needed. They have a nice dining room and the meals are usually pretty good. My mother in law likes milk and I have noticed that they always bring her milk instead of ice tea or what ever other beverage is being served with the meal and we appreciate thier noticing her preference for milk and making sure she gets it. They also have a small salon room and one or two days a week they have a hairdresser that comes in to do hair cuts and styles.. that may not seem like a big deal, but for an Alzheimer's patient, it is a small luxury that she truly enjoys and being able to have it done there at the facility is very nice. All in all they have taken very good care of her and we are able to visit her every day for at least a few minutes and bring her to our house on weekends, so we have been very pleased with the facility.
November 27, 2012
I visited this facility
I toured this facility and was pretty impressed. This was the third place I toured and it impressed me the most. The staff was very friendly and I felt they were really concerned about not only my mother in law, but the stress of taking care of her has put on me and the rest of the family. Not only did they question her needs, they questioned her life. What she likes to do, hobbies, careers. If there are any dietary needs, treats she likes special. The staff was very knowledgable about all my questions. They made me feel like I was doing the right thing instead of that I was just trying to dump my mother in law off. At the end of the tour, my mother in law was even more agreeable to moving into such a facility. The courtyard was beautifully kept. The variety of activities they have are amazing. My mother in law has memory issues and with that, the therapy they had was more in line how I want this lady treated. Our tour guide was gracious and very in tune to the emotions we were going through just to make the tour, let alone making this hard and difficult decision.
November 14, 2012
I am a friend or relative of resident
When I had to move my folks to Oak Hollow, I felt very fortunate they had an opening for both of them to move right in. They were very helpful in the transition from another Emeritus property to this beautiful and well-maintained facility. This year the folks passed away just seven months apart, I find that besides missing them I also miss seeing the friendly, knowledgeable, and caring staff at Oak Hollow. It has really been like a large and happy family, staff and residents and their talented beautician!The Executive Director, Byron, and every employee always made us feel welcome and cared about. Their answers and recommendations to my questions proved to be good for the folks. I sincerely recommend this facility for any loved one that requires memory care.
Gary Moncrief, Hurst TX
August 30, 2012
I am a friend or relative of a resident
Overall, I really like this facility. I am pleased to say that my grandmother stayed here for a while. All of the staff was extremely caring and nice towards the elderly couples staying here. Although, I did have one slight complaint. One of the workers (I do not remember her name or what she looked like) sometimes did not seem as friendly as the others. She seemed a little short with my grandmother, and was not smiling or acting like she was happy to be there. This was the only incident that had happened she was probably just having a bad day! My grandmother has had nothing but positive comments about this assisted living home. I will most definitely recommend it to anyone who would need to move in to an assisted living facility! I loved the atmosphere here as well. Always very friendly and homey.
February 02, 2012
I am a friend or relative of resident
I speak on behalf of my family when I say that we were most impressed with the care and services provided by the Oak Hollow Team. The Executive Director has both the credentials and experience required to coordinate the activities and functions of the caregivers in a way that creates a "family environment" under circumstances that can be very challenging. More importantly, the level of dedication and the true "calling" that virtually all members of their Team exhibit is a real comfort to anyone anxious about placing a loved one into assisted-living. Family involvement is encouraged and feedback is sought to continually improve the level of service and care. I OFFER MY HIGHEST PRAISE AND RECOMMENDATION.
Dan Birgelaitis
Colleyville, TX
January 30, 2012
I am a friend or relative of resident
Oak Hollow is an incredible place for a loved one to call home. The staff at Oak Hollow are extremely caring with the residents. Our Mother lived at Oak Hollow only for 6 months but she was extremely happy there and always called it home. We grew to love everyone there and it truly is a family. From the Executive Director and including every single person that is employed there, there is not one person that was not truly very passionate about their work. We thank Oak Hollow very everything and I don't even know how to put into words how much we have and always will appreciate everything.
January 29, 2012
I am a friend or relative of resident
This facility is what it claims to be. The employees really care about the residents. They treat them with dignity and respect, regardless of their inabilities as they increase in their dementia. The current executive director is genuine and is excellent in his work. He really gets to know each resident and insists that his staff know them and treat them as they would one day want to be treated. The heads of each area are well hired and seem to be excellent with their work as well. Treating each one who is caring for your loved one with dignity and respect as well is always helpful to your resident as well as an encouragement to the employees. The experience your resident will have can be influenced by your attitude toward your resident as well as toward the caregiver employees. Be flexible and polite and caring to them. Even though they are being paid to care for the residents, they should be highly valued by you. If you have a loved one there, more than likely it is because you are unable to care for them yourself. The one who is there in your stead should be shown appreciation and esteem. Get to know their names, interests, etc. Learn to ask polite and respectful questions, not giving commands and demands. Find out how you can help them help your loved one.
January 29, 2012
I am a friend or relative of resident
My mother-in-law has been in Oak Hollow for 5 months. We have been pleased with the surroundings, food and care she receives. Oak Hollow are working through some administrative changes and improvements, but the Director has stayed in contact us well, especially as my mother-in-law was adjusting to some new medication. It is extremely helpful to have access to both a family doctor and psychiatrist who makes house calls to Oak Hollow. All of the staff are friendly, very helpful and again, take great care of my mother-in-law. We are happy she is at Oak Hollow.
Questions about Brookdale Oak Hollow
What ongoing training does the staff receive in dementia care?
Upon hire we train our associates using a curriculum created by Brookdale specific to dementia care for a total of 24 hours. After hire, associates shadow current associates for 3 days. Annually, we require and provide an additional 12-24 hours of training.
How many staffers are on duty in the daytime and overnight?
We staff our community based on the varying needs of our residents. Brookdale uses a unique staffing formula that takes into account the unique needs of our residents in order to provide adequate staffing at any time of day. This means that we often staff at a ratio higher than the state requirements.
What programs or activities does Brookdale Oak Hollow offer to keep residents engaged? How does the staff engage residents' long-term memories?
Our Daily Path includes a structured routine to keep our residents active and engaged throughout the day. Activities are scheduled every 2-3 hours and vary based on the cognitive ability of each resident to ensure optimal engagement. We also use technology in our daily interaction to enhance our resident programs. The staff are trained in person centered care and participate in resident programming as part of our daily path.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our team of nurses provide personal service assessments to determine care needs. These assessments are provided prior to move in, 30 days after move in, every 6 months and upon significant change in condition. We also work with a regional team of nurses that are local and offer support to our community nurses.
What techniques does Brookdale Oak Hollow use to support memory care residents during mealtimes?
To enhance our dining experience, we play soft music, the Brookdale Refresh program (warm scented towels to awaken the senses prior to meal time), specialized dining for residents that require additional assistance (caregiver assistance with eating, texture modified food) and we honor the food preferences of our individual residents.
How does Brookdale Oak Hollow keep residents' families informed about their loved ones' health?
We include our families in our routine scheduled care service plans. Additionally, we contact families by phone, email and text message to communicate significant events within the community. Monthly family Town Hall meetings another way we stay in contact with our families and communicate community updates.
Describe the neighborhood around Brookdale Oak Hollow. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The community is nestled within a lovely residential area, but not far from the freeway and main thoroughfares.
Is Brookdale Oak Hollow affiliated with a hospital if more care is needed?
Medical City North Hills, Wellbridge and Harris HEB are our nearest hospitals.
Services and Amenities of Brookdale Oak Hollow
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
General
- Respite Care
- Minimum Age: 65
- Pets: Small Pets Allowed
Licenses
- State Licenses: 010265
About Brookdale Oak Hollow
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
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