The Arbors at Willow Springs, memory care assisted living by Americare

Rcb003

Our mom has been at the Arbors for a few months, and we are very pleased with the care she is receiving! Friendly and patient staff, tuned-in and kind nurse, and the small environment makes it feel welcoming and homey, even for visiting family members. They take resident safety seriously and have been quick to adapt to our mom's various medical issues. The administrator has also been very diligent in helping us continue to get reimbursement from our mom's long-term care insurance policy which is a challenge sometimes. Very grateful the Arbors is available to our family!

Frank

The Arbors at Willow Springs is an age in place facility. Once you become a resident there, you will be there throughout the duration of your time, unless you have to be hospitalized for any reason (but you can just return back to the facility after that). They do accept Medicaid too, which only few age in place facilities do. My mom can have her own private room, and it's all inclusive. It makes it really nice. They handle all the laundry and everything for her. It's a full service facility. So far so good, and she's only been three days. The memory care is a small setting. They are only allowed to have only 16 rooms. Currently, residents that are there now have all private rooms. They are handling only 12 individuals right now. They have an ample staff to support the needs of the residents. Also, the facility is very nice and kept real nice. They repainted and re-carpeted her room before she moved in. It just has been welcoming, since we started the process. They are very involved with different things. They take them on outings, shopping, to eat, or go on picnics. It's a very clean facility and very organized. They have an exercise room, an in-house beauty salon, and relaxation rooms. Of course, they do lots of different in-house activities with them, like crafts and things like that. So far, I feel like I'm getting what I paid for.

J05022019

Willow Springs was very nice. Everybody was super nice. It was very good. They let my in-laws eat while they were there, and the food looked delicious. However, one thing I didn't care for was that they didn't lock the doors. The staff members were very nice and very helpful. We toured the rooms, but we did not tour the memory care because we weren't really looking at memory care at that time. Nevertheless, they explained to us if my father-in-law went to memory care and my mother-in-law went into the assisted living, she would have access to him. They could bring him over there with her. They also have good activities. They have dominoes, crafts, bingo, church services, and different people come in and sing.

Tammy

We had made an appointment and when I first walked in The Arbors at Willow Springs, the lady just seemed totally disorganized. She had to clear off the seats for us to sit down. I don't give them a vote of confidence if they're not organized. She showed us around, she was very pleasant, and seemed to know what she was talking about, but she's disorganized. The overall facility wasn't dirty, but it was dusty in the corners, the ledges, and the rails along the sides. I wasn't impressed with that. However, it's a nice facility, and if you're looking for something small and a little homier, it's nice for that. They don't have a variety when it comes to the menu. They have one special for the day, but the rest of the food options are a la carte items. They have a bus and an aviary.

DarleneIUYHQ

People-wise, Willow Springs was incredible. I saw the menu, and it did not impress me at all. They only had one room available, and it was smaller and more expensive than where my mother is right now. When I started to see other places, I realized how expensive they were and how their place was more rundown. The people were very nice, but I think they need to update their facility because it looked like it definitely could use a good paint job and maybe new carpeting. It looked kind of worn down.

Steeler Fan

Although they called and confirmed they were not ready to see us. The facility is clean and comfortable and we would consider as a possibility for the future.