River Oaks Place Lenoir City

Cheryl T.

My mother-in-law moves to River Oaks Place. I like that it is spacious and clean, and the people are very kind and attentive. I like everything about it, actually. They are well staffed. It is in a nice, quiet neighborhood, and I like it also. It is very close to a hospital and shopping. She does not participate in a lot, but they offer a lot of activities. The atmosphere is positive and very good. I will recommend it.

A Friend2

River Oaks Place didn’t have enough grounds around it. My friend likes being outside, and once you walked outside, you will go up and down hills, and she’s not able to do that. The dining room was beautiful, very bright, and well done. They did a nice job on the place. For somebody who could afford it, it was very nice, but it wasn’t something that would interest her.

Caring0115

River Oaks Place was nice. We like this facility too. It was nicely done, but it's not like the other facility. However, it was clean, and the people were friendly. The rooms were well appointed. If I'm going to have to live in a retirement situation, well, I can go there and feel OK.

ltucker

Five years ago this was a great facility. Today, I would not recommend this facility for long term assisted living care to anyone. The turn over rate for management and staff is unbelievable. The food is horribly tasting and cooked. They do not follow physician orders for residents with diet restrictions. In the summer there is no air conditioning provided in the hallways. Very little out of room activities offered on a daily basis. Carpets are filthy nasty. The trees are not kept trimmed to be able to see the view that they so often advertise about being able to be seen. They offer cable that often does not work and have very limited stations. I gave it a 1 star because the size of the apartments are very nice.

Provider Response

Two residents

My mother lived in the memory care section for two years and past away in September of 2014. We live local and we checked on her regularly. We found the staff to be professional, competent, and caring. The nursing staff and the doctor that is on call handled my mother's situations much better than a newer facility where she lived prior to River Oaks. I am sure that each family of the resident has different expectations and desires. It is very important for each family to simply keep an open line of communication with the staff. The staff displays an attitude of servanthood. My wife's mother now lives in the assisted living section and is very pleased.

Ann111463050

My mother is in River Oaks Place in Lenoir City. We chose it because it is close to me, it is convenient, and we know a lot of people there. They have painting, and she has done some paintings. They have aides that help her with her shower and her medication and they do the laundry and the cleaning of her room. She has 3 meals a day. The place is pleasant and clean. I have been there several times, and I like it.

Donna106068750

My mom is in River Oaks. They are very accommodating and seem to have a fairly quick turnaround time. Everybody there wears a pager -- all the residents. When my mom presses the button for help, they are usually there within less than 5 minutes to help her. They have a lot of wonderful activities, and they try to have everybody involved. They seem to be very caring for the residents there. I think the apartments are very nice. In fact, the whole facility is very nice. You provide your own furniture, which we did. We made it more customized for my mother, and that is fine with them. I find the place very clean. In fact, everybody that visits says it is a very nice facility. I even go downstairs in the basement. There is a coke machine down staris and it is clean and neat down there as well. Every morning, they have chair exercises. They have bingo 3 times a week. Friday nights, they show movies in one of the dining rooms. They have seasonal parties like Easter parties and Saint Patrick Day's parties. They have ice cream socials. They seem to have 2 or 3 things every day. They have a huge main dining room where they have all the big parties and stuff. It is beautiful, two-stories, all wood with big windows, and it sits up on the mountain top so you can look out. The wing my mom is in has a smaller dining room. It happens to be right across the hall from my mother, and that's where my mother goes to eat. My husband and I have eaten there a couple of times, and the food has been delicious.

Cynthia44

The care plan in River Oaks Place was not delivered and administered correctly. The people working there were untrained and under staffed. I liked the independent rooms; however, my mom was in the assisted wing, and the rooms were very undersized. The food was substandard. They could work puzzles, play Bingo, and every other week, they have a social event. They didn’t do outings. It felt more institutional.

Provider Response

Victoria.james

We placed our Mother at River Oaks Place in Lenoir City about 8 months ago. This was the most difficult decision our family had to face to date. We looked at 3 different communities in Lenoir City and once we walked into River Oaks we knew it was the one. The staff was extremely helpful in assisting us and truly gave us a great sense of relief with their knowledge. The employees are genuine and very involved with the residents, it felt more like a family vs. a facility. We moved in on a Saturday and the Nurse even helped us move our belongings in from the car. We knew Mom would not be happy anywhere but home, which just wasn't possible, however when we call her she is never in her apartment, she is always out at Activities or helping in the gift shop and we as a family enjoy seeing her participate which we get to see on facebook. We had the opportunity to share a meal with Mom this week, and it was wonderful. My daughter is Diabetic and the kitchen staff was quick to prepare her something different so that she could also enjoy dinner with her Grandmother. I just could not be happier with our decision. The employees are angels and River Oaks Place was an answer to our prayers.

VernaDD

I have been very impressed with River Oaks Community. They have a very friendly, helpful staff that have always taken time to address questions or concerns I may have. I have been to some really outstanding parties and events there. It seems like they really go over the top and all of the residents and families have a really good time. They even made a calendar of the residents dressed up and posed as their favorite movies. The residents are so friendly and seem to really love living there. Many of the ones I have talked to have lived there for years. They have a church service and Bible study on Sundays, and family or friends are welcome to eat meals whenever we want which was very important for us in choosing a place. They also allow pets which was a big deal for us as well. We as a family have been really happy with our whole experience, and are thankful for the blessing of peace of mind.

Caring7995

Mom was at River Oaks. I would not recommend them at all. They have three levels of care -- the independent living and the assisted living are fine. I've seen the care, the facility, and the food, but my mother was in the Alzheimer's care unit, and they were extremely understaffed, not very attentive. We've seen some things that were absolutely appalling, and when she got sick they had recommended a doctor because he would be on call and come in every week. I really had no problem with that; I thought that would make sense, but when we were going to take her to the appointment, I walked in and I found that she had gotten sick in her bed. That had to be early that morning, and they had not even cleaned it up. Neither had they cleaned her up. They could probably take care of those problems if they added more staff. They were taking care of 8 women with Alzheimer's, and they only had 2 people. So much of the time those people were in the office or in the kitchen that they were not actually interacting with their residents.

Provider Response