Scranton Manor Personal Care Community

I feel that this facility has more of a hotel feel to it than a home feel. The rooms are very comfy, but not overly large in size. The dining hall is one that you would expect to find more in a hospital setting than in a house. However as you look around the various common areas you will notice that there are many different items that do make the space more personal. In regards to the staff, you will find that they do have the residents care and well being in the forefront of their thoughts. There is always activities happening that allow the residents to be engaged with both the staff and each other. If someone is in this facility and states that they do not feel like they are a part of the community they are truly lying to you as the staff always seems to go the extra mile to be able to include everyone in something over the course of the day.

The senior health care solutions center in Scranton is an extremely well-run senior healthcare facility. One of the best aspects that I found personally is the fact that faculty perform all laundry and housekeeping responsibilities, as well as provide healthcare resources, such as physical therapy and on-site restorative nursing. It is one of the few senior care facilities that provide the combination of healthcare with lifestyle living amenities. The center in Scranton also provides transportation buses that take seniors to local places of attraction for shopping and other recreational activities. Many of the seniors also suffer from separation anxiety and loneliness, so the Scranton facility also offers medication monitoring and social services, that allow seniors to communicate their thoughts and maintain dignity in their later years. From what I know, Scranton also accepts candidates who are supported by a wide variety of insurance plans, both federal and private, so there is certainly a diverse population of individuals in the home.

This provider started out strong. The services from the staff were excellent, he enjoyed the food, the activities provided were interesting. As time went on, service went downhill and costs skyrocketed. My grandfather regularly complained about the food being very poor quality. The staff went from very nice and accommodating, to very cold and unhelpful. He would regularly ask for help with tasks and the staff would ignore his requests. Then when he tried doing things on his own he would get severely hurt and require hospitalization. The staff regularly failed to give him the correct medications at the right time; or forgot to give him medications altogether. At times he was even given too much of certain medications, again, requiring hospitalization. When we asked to receive his medication distribution record the staff would often try to deflect requests and only after repeated demand we would receive a copy. All-in-all, this experience started out great, but ended very, very badly.

I felt this was a great place for a loved one to live through the end of their life. Grandma Jen would comment on Scranton Manor Personal Care Center's modern, state-of- the-art personal care that was provided to her. Grandma Jen commonly described the facility as offering a variety of services that residents can continue living a fun filled life even as their clock ticked a little slower. She said that they will provide unparalleled care to your elderly loved ones in a compassionate and respectful manner that promotes health and wellness, and maintains dignity and enhances overall quality of life. Their wellness team provides sound management and thoughtful recommendations in regard to each resident's clinical and financial resources. I felt that their overall goal was to impact quality of life. My Grandma mentioned several times that the staff strive to assure that her physical, social, recreational, spiritual and educational needs were met. Overall I feel very pleased with the services provided to my Grandma.