Cumberland Crossing Manor

Virginia

Cumberland Crossing is a place that's been around for quite a while. It's run by University of Pittsburgh. It's part of their hospital, UPMC. It's a very nice place. Everything I've heard about it is good. I've had friends that were there, but it's too expensive. It's an older facility, but it's very nice and kept up. They have a van to take you to your doctors' appointments and different things. I understand they had a lot of activities because I've had people that I know that were living there. There was no food or anything because of COVID. They weren't serving in the dining rooms. I have trouble walking. I walk with a cane and I ask about what happens if I would have to go for a wheelchair. The staff sort of pooh-poohed that they didn't like it if you would have a wheelchair. I don't think the van had a wheelchair lift either. I said what happens when you get older or if you run out of money, and she said, "You stay here." Apparently, they keep you, but I guess they don't encourage you to use a wheelchair. Dining was restaurant style. They had tables for six, and tables for four, and even a couple of tables for two. It was really nicely set up. The people that were there seemed very content. A person that went with me for the tour knew one of the people there. He told her that it was the best place, and that he should've made this choice a year or more before. He really enjoyed living there. The people I knew that lived there were very content. They had a lot of things going on. The rooms looked very clean. The only one I saw was an empty one that they were getting ready for someone to move into, and it looked very nice. They didn't have a kitchen or anything. They had a microwave, a sink, and a small refrigerator in the room, which was sufficient because you're getting your meals. You don't need a full kitchen and everything. They have activities going on, all kind of classes during the day, and tours. Their van takes people to church services. They have church services there also. They have two or three different denomination churches that they took people to. During the day outside their dining room, they had snacks all the time; if you needed a snack, you could go down and get something. It's an older place, but it's perfectly fine. I didn't see any staff. The only one I saw was the lady who was in-charge who took us around. It was a very nice facility.

CareMac

When walking into Cumberland Crossing, it is very nice. Clean and bright. They claim to be assisted living however, this is more independent living with MINIMAL assist. My family member was there for a short time. Once he needed additional assistance with walking and personal care, we were told he had to move out. They do not want to go over and above to help anyone. You are pretty much on your own. My loved one is now in another assisted living and is doing very well. He just needed someone to take the time and a bit of effort to get him up and moving. If you are looking for somewhere to care for your loved one, do not choose this location especially if you think there might additional assistance needed later in life.

mary ann mccloskey

I cannot say enough about this facility. They make the residents feel like family. It is a place for the residents to call their home in later years. I recommend Cumberland Crossing to anyone in need of an assist loving facility for their loved ones. Unless u work three or have walked in the footsteps of the employees their no one should complain about the care their family would receive. It is a difficult job and I cannot getting be enough credit to the staff at this facility

Mike

We're in the process of moving my parents to Cumberland Crossing Upmc. It's cleaner, more modern, and the amenities seemed nicer than the other facility we visited. We liked the size of the room, the price, and the building, and the staff seemed very attentive.

lpacini

Cumberland Crossings seemed very nice when my loved one moved in--things were clean, there were activities for the residents, the food wasn't awful, etc. After about two years, my loved one needed some extra care, but nothing that seemed unreasonable for an 89 year old (especially considering the amount they were charging us to have her live there). I can't speak for the whole staff, but there were many days when we would visit that my loved one had the same clothes on as the day before that were stained and dirty. My loved one has always been a social person and when another resident who was assigned to her table during mealtimes fell ill, management refused to allow her to sit with anyone else so she sat and ate her meals alone for weeks and no one even notified us. We only found out this was happening through another family member who happened to see her sitting alone. They would also become very angry and visibly annoyed when she went to talk with the ladies at the front desk, only wanting to talk with someone. A few months ago we were notified that they could not take care of her anymore, saying she was becoming difficult to deal with and that she needed more care for memory. When we had her evaluated at a suggested memory care unit at another location, she qualified to be placed on a regular floor, not one for memory. If you are looking for somewhere to care for your loved one, do not choose this location especially if you think that there might be memory issues later on down the road. We are not the first family who have been told by the management that they cannot care for their loved one. The management at Cumberland Crossings treated my loved one horribly and it was clear that because she needed more care that they did not want her to be there. As a nurse, especially one that is employed to care for the elderly, you know what you are getting yourself into in terms of the job description. Just because a patient doesn't want to get up for breakfast, or was upset that he/she had an accident, doesn't mean you kick her out of your facility--especially when they are paying such a large amount of money to be cared for. Try explaining to someone who has difficulty with change that she had to leave all of her friends and her old "home" because someone who managed an elder care home was tired of repeating themselves.

Caring Visitor13

Cumberland Crossing at UPMC Passavant has been very good. The staff has been great. They gave me the information I needed. They have a movie theater, an entertainment place where they have shows, and things like that.