Cumberland Crossings seemed very nice when my loved one moved in--things were clean, there were activities for the residents, the food wasn't awful, etc. After about two years, my loved one needed some extra care, but nothing that seemed unreasonable for an 89 year old (especially considering the amount they were charging us to have her live there). I can't speak for the whole staff, but there were many days when we would visit that my loved one had the same clothes on as the day before that were stained and dirty. My loved one has always been a social person and when another resident who was assigned to her table during mealtimes fell ill, management refused to allow her to sit with anyone else so she sat and ate her meals alone for weeks and no one even notified us. We only found out this was happening through another family member who happened to see her sitting alone. They would also become very angry and visibly annoyed when she went to talk with the ladies at the front desk, only wanting to talk with someone. A few months ago we were notified that they could not take care of her anymore, saying she was becoming difficult to deal with and that she needed more care for memory. When we had her evaluated at a suggested memory care unit at another location, she qualified to be placed on a regular floor, not one for memory. If you are looking for somewhere to care for your loved one, do not choose this location especially if you think that there might be memory issues later on down the road. We are not the first family who have been told by the management that they cannot care for their loved one. The management at Cumberland Crossings treated my loved one horribly and it was clear that because she needed more care that they did not want her to be there. As a nurse, especially one that is employed to care for the elderly, you know what you are getting yourself into in terms of the job description. Just because a patient doesn't want to get up for breakfast, or was upset that he/she had an accident, doesn't mean you kick her out of your facility--especially when they are paying such a large amount of money to be cared for. Try explaining to someone who has difficulty with change that she had to leave all of her friends and her old "home" because someone who managed an elder care home was tired of repeating themselves.