St John Neumann Ctr For Rehab & Healthcare

TAML

Absolute garbage. Filthy environment, food for residents is barely edible w little to no concern of dietary restrictions, and mostly inattentive and neglectful staff who should not being working in a caretaking field. Also, limited activities w no help from staff. A very deceiving place as it presents beautiful upon entrance, but morbid and depressing where residents stay.

maria2021

i was a patent for rehab August thru October 2021. words i associate with this horrible place - neglect, filthy rooms, no compassion, food barely edible (one step above garbage). there were no activities that i saw. the aides, nurses the managers ignored the patients. i rarely saw a dr. & if he did show up, he was outta there in 3 minutes. i never had a worse experience in my life. my roommate was a diabetic whose sugar was never tested & insulin forgotten until her daughter raised heck. im still waiting for my permanent covid vaccination card after 6 weeks, to be mailed to me (after many msgs i left there) cos no one answers their phone. id NEVER recommend this place to anyone.

Lewzz32

The staff rarely answers the phone and, when they do, they often hang up or lie to you. And the phone message that you receive while you are on hold is a blatant lie. SJN does not retain nurses for decades and it does not retain aides even for days. (There is constant staff turnover.) In addition, and the tone is set from the top, the administrative staff is not only unkind but arrogant. So, unless you want the worst possible outcome for your loved one and you want to drive yourself crazy in the process, you do not want to send your loved one to St. John Neumann, either for short-term or long-term care. Believe me, they know nothing about either rehabilitation or healthcare.

Michelle F.

Both of my parents needed care at the same time. My father needs dementia care and my mother rehab. The staff, including the admission directors, social workers, CNA, receptionists were so kind and accommodating. The decision was difficult but they made it easier by listening to my families needs and helping every step of the way. I was unable to take a tour because of COVID but the director took pictures of an empty room. It was clean and cozy. Still early but more to come on activities. The food isn't the best.

cfitz

Do not put your loved one in this place. They are understaffed and the staff working are inept. My brother is in this place and has bedsores. They don't answer the phone when you call and if they do answer there is a good chance they will hang up on you. I have been waiting for a call back for several days. The State should look into this institution. With Covid it's hard to tell what is going on. I don't trust them. The State needs to investigate this place.

Chari30

This place is extremely DIRTY . There is old Nice traps with dead mice on it from Months back .old broken furniture feces stays on toilet for 3 to four days broken furniture and beds. Horrible horrible horror. I was a visiting nurse and would visit some patients there. And the and some Of the health aides are unprofessional. They talk on There Cell phones about problems at home and even argue load conversations of personal business. I felt so sad these people had to stay in such filth.

Rita681332

I transferred my mother over to St. John Neumann Center. It is a very nice, clean place. There, the nurses do their jobs, they have good food and a lot of activities for the patients, and the grounds are well kept. It is really nice. They bring in people who sing music, have big parties for Christmas and Thanksgiving, and do arts and crafts.

Kim5770

Nursing and laundry were horrific. This facility completely lacks communication between departments. Nursing staff is very neglectful of residents who cannot speak up for themselves. Also witnessed verbal abuse.

Kristi531371

St. John Neumann Center's staff was great and did everything they could. I'd recommend them only if their loved ones are very old. They just need some type of dementia or Alzheimer's unit. The staff really did try.

Mere Breslin

My father was sent here from Frankford Hospital after a fall for Physical therapy. After 5 Day we demanded to have him removed. Went in able to take care of himself and left not knowing how to do anything! Got him to the hospital and was told if we had left him there one more night we would of lost him? I am so saddened that this happens more than we know. Thank God we trusted our instincts and seen that this was not normal like they tried to tell us! But for all the people that are in there with no family members to watch over them my heart breaks.

Carol70869850

My aunt is at Saint John Neumann Nursing Home. She is staying in a shared room. They have a nice big dining room. Outside, they have a nice enclosed courtyard where they can sit. They have mass every day at 11:00 o'clock. Everyone is very nice.

lancers268x

My grandmother was in and out of hospitals several times a year over the course of the last few years. One of the doctors recommended that we should enroll her in a nursing home for a little bit of time where she would get round-the-clock care. Since St. John Neumanns was very close to my mother and all of her sisters, the decision was very easy to make where to enroll her. There were several ladies from the area that we knew that worked there and always said that St. John Neumann's was a great nursing home and that my grandmother would be looked after well. Since my grandmother did not know english well, one of her daughters were always with her through the visiting hours. The staff was very great in accommodating my mother or her sisters whenever they stayed. The staff was very friendly. In the two months that my grandmother lived there, my family members and I have never had any complaints about the staff. Her medicine was always brought to her in a timely fashion. The dietary aids and recreational aids were always amazing to be around. Even though my grandmother did not know English, a lot of the aids that worked there knew my grandmother's native language. This made her stay there a lot more comfortable. There was a peace of mind with my family even when we were not there with her because there were so many people in the staff that could communicate with her. My grandmother even enjoyed her time with the physical therapist that was assigned to her. Overall, her stay at St. John Neumann's was made very comfortable because of the great accommodations and great staff there.

casey2

I frequently visit Saint John Neumans nursing home as my great grandmother and her companion are residents. We initially had to place her there after she had a stroke 95, up until then she lived by herself with her male companion who she's been living with for 50 years now. After the nursing home accepted all their paperwork they were in on the non-alzheimers wing. We got into a mild argument with the facility after they would not allow them to share a room because they are not married (Catholic run place). Although we tried everything we could they refused to let them stay in the same room. Overall the facility is very nice, and very clean. They have recently had to move over to the Alzheimer's wing as her companion is showing clear signs of the disease. This wing is not as nice as the other one, but thats understandable as it is more like a hospital then the other side. Overall iv been very pleased with the place even if its not a perfect place. Its still pretty good though.

vlepore1985

I am very pleased with St. John Neumann Nursing Home. The staff are always pleasant and very willing to help with any questions, concerns, or needs for my Grandmother. Being that she has Alzheimer's we were very wary about choosing a nursing home because we needed to make sure she was being taken care of well and not being abused. She wouldn't be able to tell us if there was something wrong so we needed to fully trust the facility. St. John Neumann and its staff has our full trust. We received many recommendations for them over the years prior to us placing our Grandmother there. The facility, and my Grandmother's room are always kept very clean and in good order. My Grandmother seems to be very happy there as they offer different amenities such as a game room, a dining room, a salon, holiday-themed parties, and various other activities. They also have flexible visiting hours during certain situations. I highly recommend them as a nursing home care provider for anyone who is interested.

Anonymous10

This is a very large one floor building, it can be confusing to navigate. But the staff is over all friendly and will help you find what or who your looking for. Residents are rarely in their room, with a large chapel in the main lobby and activity rooms on each wing resident have plenty to do. The staff can be over welled from time to time, but they do the best they can to be there for each and every resident.