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Chandler Hall

99 Barclay Street, Newtown, PA 18940

(800) 558-0653

Verified Partner

3.82

(17 reviews)

Offers Independent Living, Continuing Care Communities, Nursing Homes, Adult Day Care, Assisted Living, and Memory Care

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Reviews of Chandler Hall in Newtown, Pennsylvania

3.82

(17 reviews)

  • Facility

    4.3

  • Staff

    4.3

  • Food

    4.0

  • Activities

    2.0

  • Value

    2.0

Patricia

4

October 13, 2022

I visited this facility

I did a tour of Chandler Hall. I would say it's bare bones. The apartment seemed very nice. They call them cottages. It had a nice modern kitchen, had good light, and was clean, but it was very small. We only met one person and she was delightful. They don't offer any food for the independent living there. You can get some food if you pay for it, I think it's the way it goes there. They did seem to have a gym. The staff who gave me the tour was excellent. The facility looks pretty good. What I like the best was, you could walk into Newtown from there if you're a good walker.

Mary Ann

5

June 8, 2022

I visited this facility

Chandler Hall is run very impeccably. The location is great because you're near stores and within walking distance to the center of the town. It's very picturesque. They have very nice people and nice surroundings. They have many activities, like movie nights and bus trips. They have a swimming pool.

beverley56

5

December 16, 2020

I visited this facility

When I visited my aunt I was amazed at how kind and helpful all of the staff members were and the exceptional care they provided to her. The facility itself is beautiful and it has a friendly feel to it. Each resident gets a lot of personal attention. I recommend Chandler to anyone needing assisted living/respite care/hospice, etc. I would trust them with my own family members.

ItchyB

2

December 2, 2018

I am a friend or relative of a current/past resident

After what I saw & my family experienced, I would not in good conscious recommend Chandler Hall's rehab wing/nursing home, or assisted living wing to anyone (I can't speak to their independent living area as I have no first hand experience with that portion. My father, who suffers from dementia, was at Chandler for close to a three week period. He had two rehab stays, each lasting a week long, as well as a 5 day respite stay in the Hicks Memory Care assisted living unit in between his two rehab stays. Over this period I was very disappointed & shocked by the lapses in basic care by the staff, here are some of the many issues I encountered; 1. during my father's first rehab, I arrived three days in a row by midday to find my father not wearing his dentures and not knowing where they were. The staff neglected to make sure his dentures were in before he was taken to breakfast so he had to gum his food three days in a row. I had complained to staff including the nursing director after the first instance and yet it continued for two more days. One of the days I found his dentures in the pocket of the pants he wore the night before which were in the hamper waiting to be laundered. (note: staff assisted with undressing and dressing my father each day and did not check the pockets obviously). I'm glad I found his dentures before his clothes were taken to be laundered or who know if we would've found his dentures. 2. One day came into my father's room to find an industrial dryer on the floor drying the room's carpet. At first I assumed they had done a routine carpet cleaning but upon finding my father's socks sopping wet in the hamper, I questioned the staff about it and they informed me that during the night the sink pipe had burst and flooded the room (Note: I had spoken to the same staff a short time earlier yet they had chosen not to inform me of the flooding until I questioned things later). 3. One day I arrived to find my dad's beard had been completely shaved off by staff. In 40 years I had never seen my dad without a beard. I was at Chandler Hall for 7-10hours a day, every day, yet staff never thought to ask me how my father likes his facial hair kept & took it upon themselves to shave him during the small window of the day I was not by his bedside. They could've just looked at the multitude of photos we had put in the room of my father...all of which showed him with a beard to see he wears a beard! When your loved one has dementia they are confused by a lot of things, the last thing you want them being confused about is the face their seeing in the mirror. 4. One day I arrived to not find my father in his room, I went to the big TV room to see if they had wheeled him in there as they had started to take him there after breakfast (even though he preferred to remain in his own room where he had his own personal TV). He wasn't in the TV room either, I was heading towards the physical therapy office to see if they had brought him down for a session and out of the corner of my eye I saw my dad's legs sticking out in another room. I went in to find my father fast asleep in another woman's room/bed. Somehow my father was able to get himself down a different hallway, into this woman's room, get out of his wheel chair and into her bed and fall asleep...all that time and yet I am the one who arrived at Chandler mid-day & found him there before anyone on the staff (who are up & down the hallways) noticed he was there. 5. Every day the call-button phone outside the nurses station would be ringing continually throughout the day. I watched on numerous occasions as Staff would just walk by the phone not even glance at the phone to see who in what room was calling for help. Why even have call buttons and chords in rooms if staff is just going to ignore them when residents use them?!? I also watched as other residents in wheel chairs would verbally ask for the help of staff as they walked by, only to have the staff ignore them and walk past. 6. Mealtime in the nursing home dining room can be described as a very inefficient, disorganized, mess. You have to witness it firsthand to understand fully. 7. During his 30 day respite stay at Hicks (which I cut short after only 5 days), bringing things to the attention of my dad's main "personal care giver" when I witnessed very odd or alarming behaviors from my dad often just got a very nonchalant, dismissive response from her, with her often saying "the dad you know is slipping away", "it's a whole new ballgame now", or "all the old rules no longer apply." While that may be true to some extent, I know my father's better than anyone and would hope that if I'm alarmed by something I'm seeing and I bring that to the attention to staff, it would at least get investigated and checked into before being dismissed. 8. Chandler is very aggressive at getting agreements signed and making sure they got paid promptly on day one (which I was fine with) yet when I ended my father's respite stay early due the all the deficiencies In care I had witnessed, they take 30 days to refund our money back to us. In addition, I had to call after 30 days had elapsed because we had not received the promised refund check in the promised allotted time only to be told that someone had forgotten to submit it so we had to wait an additional week for their next check run. 9. In two different rooms my father stayed in, the sink dripped 24hrs a day. In general the place is showing it's age and is a depressing environment Not all is negative at Chandler, there were some positives, I really liked the Physical therapy staff who are there onsite (note: they are employed by an outside company...not by Chandler). The Lunch Cafe, which is located in another building separate from the Building that contains the nursing home/rehab & Hicks Memory care unit and is where many of the staff eat is awesome. Matt the head chef & his staff do an outstanding job! I wheeled my father there for lunch often as it was a much more pleasant environment (and much better food) for him & I to have lunch together at. There were some other very competent and good staff members I encountered but unfortunately the bad far outweighed the good and in good conscious I couldn't continue to have my father there. It's a shame as due to his and my family's familiarity with the place (his grandmother spent her final years there in the 70s) Chandler was where we had hoped my dad could spend his final months/years. But I saw too many lapses in basic care and too many substandard issues which to me indicate a bigger overall systemic problem going on over at Chandler as opposed to just a couple of substandard employees dropping the ball, so as a result we pulled my father out of there and got him into another facility which has not only been much better care wise, but also surprisingly less in cost than Chandler. I encourage anyone looking for a facility for their loved ones to investigate & look around as there are other places doing a better job than Chandler is doing currently.

T.G.

4

August 29, 2018

I visited this facility

I toured Chandler Hall, and the staff is excellent. The rooms are very nice. The YMCA is inside the campus, so there are always activities and people around. They have an indoor and an outdoor pool. However, they won't certify me for independent living, and it costs $6,000 a month to live in an apartment.

Thomas

5

May 22, 2018

I visited this facility

Chandler Hall was very nice. The apartments were small, but they were nice. The activities were very good. There were residents doing some sing-a-longs, some doing games, some were reading, and some were looking at a fish tank.

Linda

4

October 15, 2017

I am a friend or relative of a current/past resident

Chandler Hall is doing a nice job, and as much as can be expected from the situation. From what I have seen, the staff is very nice. My relative seems to enjoy their food. The place is clean, and they keep the room nice and neat, so it's all pretty good.

Yvonne Diane

1

September 3, 2017

I am a friend or relative of a current/past resident

Chandler Hall has recently been purchased, and in early August 2017 upper level management and some of the nursing staff was replaced. My mother had been in Chandler Hall in the Spring of 2017, and our experience there was very good. Now it is as if it is an entirely different place. My father was sent to Chandler Hall from a local hospital after a fall. He did not sustain any fractures, but did significant soft tissue damage to his right hip. We were expecting a 1-2 week stay to rehabilitate him to the level he could return home with a 24-hour aide to help him.. Instead, eight days later, he is deteriorating. The PT staff, while they seem to be competent, communicate rarely, don't return phone calls, and are very difficult to reach. But the more serious problem is with the nursing staff. My father has been left sitting in a wheelchair for hours. The staff was not taking him to breakfast or lunch, until I made an issue of it. It has taken 30-60 minutes for a nurse or CNA to respond to a request to help him move into bed, or to go to the bathroom. Many of the staff are rude to both patients and their families. Every day of my father's stay, we have had at least one instance of a nurse or CNA behaving in a rude and unprofessional manner toward one of us. For example, on two occasions my father rang for a nurse, and I then came in for a visit. A nurse or CNA came in more than 30 minutes after my arrival, and asked in a snippy way what we wanted, then continued to be rude when I replied that I didn't know because I hadn't made the request and my father could no longer remember why he had asked for help. We are transferring my father at the end of the holiday weekend. My understanding is that we are not the first family to make this decision, based on the quality of care. I had also previously decided on Chandler Hall when my parents do require a long-term nursing home. I will not consider it as an option now. Once my Dad leaves the facility, we are never coming back.

disappointed23572

1

February 20, 2017

I am a friend or relative of a current/past resident

Really alarming. My grandfather is in Chandler and there have been repeated problems, but tonight has been the last straw. He was hospitalized tonight and the ER has been trying for at least an hour, likely more, to reach someone at Chandler about what he needs for medicine. No one answered. The hospital and our family has been trying to reach someone and we've had no luck. How is that possible? This is not the first time we've been unable to reach someone during a crisis. What is my family paying for? Like another person has said, this place has gone downhill. It's a disgrace.

Charlotte167403

5

December 3, 2016

I am a friend or relative of a current/past resident

Chandler Hall is a lovely, clean, comfortable, and beautiful facility. The staff is kind and friendly. It’s reasonable for the services they provide, he is happy there, and they are very accommodating. They do scenic nights on the weekend, bingo, discussions, and various holiday luncheons. The building that he is in has a nice kitchen area if you wanted to have a family gathering you could do that and utilize the kitchen services. It’s separate from the kitchen and the dining area where the residents eat. They do some game time sometimes, and they have a beautiful porch that the residents can sit out on it in the nice weather. I didn’t think there was a place that was as nice as that. It definitely meets all the qualifications you would want for your love one to be in assisted living. You can do independent living to hospice care.

NNF

1

August 31, 2016

I am a friend or relative of resident

Very disappointed........Mom is a dementia patient and is staying at Hicks in Chandler Hall. Three times in the last month and 1/2 I have found Mom's medication in her pockets when I go to do her laundry, She is supposed to be given meds at dinnertime by a CNA or Nurse and they are supposed to watch her take the meds - SHE IS AFTER ALL A DEMENTIA PATIENT ! I did speak to the staff after each incident - and now I will file a formal complaint with the State Licensing. Mom has been at Chandler Hall for the past year and THEY HAVE REALLY GONE DOWN HILL.

Pamela41

4

February 11, 2016

I visited this facility

The rooms at Chandler Hall Health Services were clean. They were modern. I saw plenty of activities with patients being ambulated in the hallway. They have church, bingo, and card games. It was bright, and modern. The furnishings were new.

Harry27

5

February 10, 2016

I am a friend or relative of a resident

Chandler Hall came from a strong recommendation, and from my own observation; plus its close by. I am extremely pleased with the staff. I would recommend them. No complaints with regards to billing, and management.

Caring91380650

5

October 25, 2014

I visited this facility

Chandler Hall was very good, very clean, and a very nice place. I had a very homey feeling. The rooms and the dining room were also very nice and very clean. When I was there, they were in the process of having a sing-a-long in the nursing facility. They recognized Medicaid/Medicare. I wished we could afford it because the only problem was it was very expensive.

Caring78004450

4

February 14, 2014

I am a friend or relative of a resident

My husband was there for a few weeks after he had a pacemaker defibrillator implanted. It is a Quaker Institution so everything in Chandler Hall was very good, especially care and the people. Everybody was friendly, caring and passionate. The place was very clean and homey.

Caring44

5

June 18, 2011

I visited this facility

Excellent caring staff and administration. New residents usually show immediate improvement in overall condition and attitude.

Senior Care Planning

5

March 24, 2010

Geriatric Care Mgt. Review

Chandler Hall's Assisted living Program is provided in five separate buildings within the Chandler Health Services Complex in Newtown,Pa. Each of these buildings have a very similar interior theme with a series of efficiency type apt. units that are appointed with amenities that promote independence and socialization. In addition to these separate buildings, Chandler also operates the Hicks section that was the first generation of assisted care on this campus. The Hicks section resembles a more "medical model theme" that acommodates those residents who require a higher level of care than traditional assisted care. One could say that Hicks represents from a care level,that area between customary assisted care and the care found at a skilled nursing home. The Hicks Care Program fills this important but sometimes over-looked category of care. Since these assisted care services are part of a comprehensive campus of many senior services, including a Homecare/Hospice ( in-patient and out-patient), as well as Adult Daycare, and SNF, certainly avails the resident of a complete continuum of care.

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Costs for Chandler Hall in Newtown, Pennsylvania

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$2,700

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$5,820

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,310

Starting Price

Services and Amenities of Chandler Hall in Newtown, Pennsylvania

Costs

  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We do offer companion suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

Medicare

  • Health

    4.0

  • Overall

    4.0

  • Quality

    4.0

  • Staff

    3.0

Medicare Provider Number: 395305
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Chandler Hall in Newtown, Pennsylvania

Your Care is Our Calling Chandler Hall is a non-profit Quaker-based Continuing Care Senior Living Community that has been dedicated to helping our residents and their families navigate the Journey of Aging since 1973, with a comprehensive range of care services, including Independent Living, Personal Care, Memory Care, Respite Care, Long-Term Skilled Nursing and Short-Term Rehabilitation, Hospice Services, and Community-Based Palliative Care. We will be your partner along the way. Our commitment to you is not just a service; it's a calling. We proudly extend our genuine, personalized care to Newtown, Bucks County, PA, and the surrounding communities because your unique needs and comfort are at the heart of our mission. Independent Living We have three choices for Independent Living on our Campus – Cottages, Lofts, and Llenroc Apartments. All major utilities and outside maintenance are included in any of our independent living choices, and you also receive a complimentary membership to the Newtown YMCA is available directly on campus. You live the life you want while having access to our Campus Life Enrichment activities, which include restaurant outings, cultural outings, and monthly entertainment. You may also add a meal plan or specialty maintenance services as you wish. The independent living options are pet-friendly. Personal Care Our Personal Care residences offer private suites in various sizes, including a living area, bedroom, kitchenette, and private bathroom with walk-in showers and large walk-in closets. The common areas of each residence also include a cozy living room, large family room, and country-style kitchen. Residents can enjoy our large front porches or our private outdoor patio areas. Our Personal Care residents receive three meals daily from a select-choice menu. Memory Care Our Hicks Memory Care residence is a comfortable, home-like setting for people with dementia, Alzheimer’s or cognitive impairment. We center our care on each individual's needs, history, achievements, family, and love. We search for the best ways to connect with them through personal interactions, providing encouragement, and adapting to their changing needs. Our spacious private and semi-private rooms allow for all the comforts of home, and our dining room is designed as a peaceful place for residents to dine according to their preferences, abilities, and needs. We welcome you to schedule a tour of our campus to see our mission and care philosophy in action

Map of Chandler Hall

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