I went to Holland Village. It was very sterile and hospital-like. They were in the process of doing renovations, and they were taking up the carpets and using a tile floor instead. It gave me a very hospital feel, and did not give me a feel of welcoming, or a place that I would want to live. The staff member, she was fine and, you know, we kept asking where all the residents were, because like nobody was out. We saw two residents there. She just kept answering that they just had breakfast and they must be all in the rooms. It just seemed odd, compared to the other places that no residents were out about, except these two, but seemed like they were there to give the place five stars. They talked it up whenever we saw them, but it was really like just the two people.
The rooms were OK. They were nice. They had kitchenettes, but they were not large rooms. We looked at a studio, and also a one-bedroom, and I think this is the place where the refrigerator was right next to the bed, and I figured that would be very disturbing to somebody to have a refrigerator humming in their ear all night. They're all private rooms, they have their own bath. The dining area was a very large room, considering that if they just had breakfast, they must have cleaned up really fast because it was clean, surprisingly clean. If they just finished breakfast, I would expect more people walking around and cleaning up. So, it made me wonder if they actually eat in the dining room. They had a library, the dining hall, hairdressing, all the standard amenities you would find. She even took us down into the basement area where she was telling us that there was also more shops and stuff, but it was like behind a locked door that we never got to see. At that point, I wanted to leave the place anyway. It's not some place I would put my mom. When we checked out the community bathroom, there were a couple of stalls, and it wasn't clean. Everything else was clean, but the bathroom wasn't.
Holland Village
Offers Assisted Living, Independent Living, Continuing Care Communities, and Memory Care
26 Reviews
280 Middle Holland Rd, Holland, PA 18966
Call
(800) 385-2527
Reviews of Holland Village
Assisted Living Reviews for Holland Village
December 10, 2021
I visited this facility
March 22, 2021
I am a friend or relative of a current/past resident
My mother was a patient in rehab for a couple weeks and then in the bridge to home step down unit for a couple of weeks. We have only good things to say about her care. She said the nurses and therapists and social workers were very good to her. This was during covid so we couldn’t visit but she was able to covey her thoughts and feelings about her care. The only thing she didn’t love was the food.
July 31, 2018
I am/was a resident of this facility
My wife and I have resided at Twining Village for about 3 years. During that time we've met many new friends and have participated in many activities. When moving here we were most impressed by the open, friendliness of the residents and staff.
Provider Response
Thank you so much for your review. If you ever have any questions or concerns, please contact the executive director immediately. Thank you again.
April 14, 2018
I am a friend or relative of a current/past resident
I cannot even begin to get across the terrible environment of this place. My grandfather was there for rehab . In the 3 weeks he was there he declined drastically. None of the staff seemed concerned. He practically stopped eating and drinking for 3 weeks and they did nothing about it. Had we as his family not raised our concerns and brought in our own care consultant, I have no doubt he would have died there. Getting him out of there was the best decision we could have made. The social workers are incompetent. Much of the nursing staff was rude. The in house doctor was also incompetent and shared no information with the family. The place looks beautiful until you enter the rehab/ SN ward. Once there, you would think your in a different world. The rooms are extremely small for two people with old beaten up furniture. Nothing like the rest of the place. My grandfather also left the place with mrsa. As soon as Medicare stopped paying they tried to set him up in there personal care unit where he would need to pay out of pocket. He wasn’t even able to sit up on his own yet they assessed and approve him to move to a unit on his own with no consistent care. I would never recommend this place to anyone!!
Provider Response
We apologize that you have these concerns. We are dedicated to working directly with anyone who has a concern or suggestion. Please contact us directly at (215) 322-6100 and ask for the executive director. In fact, we believe we have already reached out to you.
February 10, 2017
I am a friend or relative of a current/past resident
If you care for your parent or relative do not send them to this facility!!!There are so many inefficiencies here there is not enough space to list them. You must plan to spend the entire stay with your family member and administer their care because they won't get any from the staff or it will come 2-3 hours after you request it.
I think everyone of the employees and the administrator should have to spend a few days as an actual patient here and maybe then they would realize the total absence of care!!!
Provider Response
Thank you for your comments. As noted elsewhere in responses, we care deeply about our residents and are always concerned if family members or others have expressed concerns such as you have. Please call us directly and ask to speak to our executive director, who would like to discuss your concerns with you. Thank you.
February 08, 2017
I am a friend or relative of a current/past resident
Staffing wonderful, therapist great. Nothing to complain about. Excellent experience!!!
Provider Response
Thank you so much for your review. We are very pleased that you were pleased with the care received. If you ever have any questions, please contact us directly. Thank you again.
January 02, 2017
I am a friend or relative of a current/past resident
My great grandfather was on skilled nursing unit 3 months ago for 4-5 weeks. The nursing care was wonderful,and the rehab department is the best I ever delt with. Sadly, we had 2 prior facilities he went to prior to ending up at Twining. .and to say "3rd time is a charm" is a HUGE UNDER - STATEMENT. Twining was much nicer atmosphere, more communication from staff to keep us informed, the food was "real food" and not institutional slop like he recieved in other places. We loved it and are happy he finally found a great place.
Provider Response
Thank you so much for your review of Twining Village. We appreciate your feedback and are glad your great-grandfather and you were pleased with his care.
November 27, 2016
I am a friend or relative of a current/past resident
My Mother has been in Twining for over 2 years, I would not recommend this place to anyone. At first I thought it was the director that managed the place poorly but she was replaced months ago and the same problems exist. Very short staffed often, but especially on weekends and holidays. Not a caring facility....most times they careless about the residents.
Provider Response
Thank you for your comment. We apologize that your experience at our campus did not meet your expectations, but we take your satisfaction and the care we provide our residents very seriously. We have contacted our Diakon Senior Living Services Ministry Support team to follow up with you. Team members welcome the opportunity to speak directly with you about your concerns. Please email them at wecare@diakon.org and they will respond to you promptly.
April 08, 2016
I am a friend or relative of resident
Both Mom & Dad were there at the same time. The staff was very caring. Weekends were a little short staffed. Mom had to wait a half hour for incontinence care & I had to clip Dad's nails. Both disliked the food & 1 dietary aide was rude at dinnertime to other residents.
August 27, 2015
I visited this facility
Twining Village seemed nice, and it's pretty. The apartments were a little small, but everyone was friendly. There's no problem with us there.
Provider Response
Thank you so much for taking the time to provide feedback from your recent visit to Twining Village. Knowing that people have various needs in terms of desired living space, we offer apartments and cottages of various sizes. The size of our apartments and cottages range from approximately 600 - 1600 square feet so perhaps you only saw a smaller apartment when you visited. Please call and arrange a time to visit again so we can make sure and show you some of our larger apartments and cottages!
January 05, 2015
I visited this facility
I visited Twining Village last year. It was very nice and lovely, but it was not something for me at that time because they had an indoor swimming pool which I couldn't use because of my legs. However, everything was just great. They had activities. They actually had people bowling and swimming. There were exercise rooms, and yes, there were people walking around the halls with their walkers. The people seemed to be very happy there. I didn't try their food, but I did go to their dining room, it was like a hotel, and it was really nice. Everybody was friendly, nice, and seemed to be very helpful.
I understood when you moved in there that you would have all new appliances and everything fixed up in your apartment. They had transportation for doctor's offices and so forth, which was something I would probably make use of. They had lots of things that people could do.
September 19, 2013
I am a friend or relative of a resident
My father was a resident of Twining Village. They have several living options there. They have retirement, assisted living and personal care. It is a facility that is conveniently located for us. I was very happy with this facility. They took very good care of my father. They took care of all his medications, took him to his doctor's appointments, etc. My father actually fit a little bit more into their resident dynamics because not everyone there was for memory care. He had gotten comfortable there. I was also happy with his accommodation. He had a small but very nice apartment. I did eat in the dining room many times and the food was very good. The staff was excellent and I like them. Unfortunately, my father was just there as a temporary situation. He just couldn't afford to stay there long-term. To be honest, if we could afford to keep him there, we probably would have. I recommend this place to those who can afford it because I think it is an excellent place.
July 31, 2013
I visited this facility
When I visited Twining Village, the whole complex looked congested to me. The rooms were very small. However, they had lots of activities like exercise classes, bingo, educational activities and trips.
May 31, 2013
I visited this facility
Twining Village had apartments and cottage style living. They have covered walkways between the different areas, so there is no travelling outside if you didn't want to. They also had their activities and they even have a pool. Everyone we met was very nice.
May 29, 2012
I visited this facility
The location of Twining Village is nice, as are the buildings. There hashave been recent remodeling done, and the buildings look better than ever. Though the staff are always nice, Twining Village comes across as being rather unprofessional. The people who work there to do activities with the residents are not certified nurses, and do not have the ability to keep them all comfortable, or even help them get to a bathroom. The residence are treated as if they are incapable of basic communication, and are treated like infants. There are simply not enough staff members for the quality of life to be what the residents deserve.
November 21, 2011
I am a friend or relative of a resident
Wonderful assisted living facility. Immaculate facility, caring staff. My mother spent three years in Twining Manor and loved every day there.
Independent Living Reviews for Holland Village
October 13, 2022
I visited this facility
I like the step-up program at Holland Village, It's all in the same place. The staff members that I met during the tour were all very kind and caring. The room was just the right size for what I was looking for. There's a heated indoor swimming pool, which is a wonderful thing, and they have medical staff on duty. I would choose to live there.
June 10, 2022
I visited this facility
We went to the Holland Village. That was very nice. They had some really nice apartments and assisted living and I liked it. And there we did have something to eat, we were there on Cinco de Mayo, so we had a margarita and a taco. They did have a pool. They do have some kind of outside seating and stuff like that. They had a refrigerator and stove. I think some of them had, depending on the size, you had dishwashers, some didn't, but for one person, it's more than enough. Deb was very good. And we met a lot of people. They had a lot of people that lived there that also came down, and they were talking to us, and to my aunt, and were very social.
May 25, 2022
I visited this facility
We toured Holland Village and we liked it a whole lot. We got good vibes from the person who took us around the first time. She arranged a dinner with four other people, and it happened that one of the people that we had dinner with was someone we'd known previously. We were very happy to greet her.
We were pretty interested in it. We met the woman in the sales department who took us around. I thought she did a very fine job. She was very pleasant, very friendly, and very warm. We didn't interact with the staff in the dining room, and they just served us our meals. The food was good enough.
I took a look in the gym and that was good. The pool was good, too, and people were using it. I saw a woman out in the corner doing a jigsaw puzzle. There wasn't much-organized activity that we were able to observe at that time, but there were certainly the facilities there for people to do any kinds of things that they were interested in like playing cards or watching movies.
It seemed more in line with what we are looking for at the present time.
Continuing Care Retirement Community Reviews for Holland Village
December 05, 2021
I am a friend or relative of a current/past resident
My aunt has been in Holland Village rehab for a month, and she will go to their long-term care. Everything went well. She was happy there. Her room was nice. It was a private room and it was up-to-date and kept well. She ate in her room but she was happy with the food for sure. The staff was nice. The service was very good. It's just highly-priced.
December 08, 2016
I am a friend or relative of a current/past resident
This facility is not a 5 star facility. Unfortunately I know by experience. My loved one was neglected and OVER MEDICATED at twining. My loved ones diaper was never changed in the 5 hours spent there everyday , There was bruising all over her body even on her face, none of which could be explained. There were just a few good nurses and several bad ones. One of which made several mistakes and even lied . So this is my warning DON'T place your loved one in this frightening facility
Provider Response
Thank you for posting your comments. We work extremely hard to provide quality care and take any concerns residents or family members have with the utmost seriousness. In fact, we encourage any concerns to be brought to our attention immediately so that they can be addressed in the care environment. Because of health-care regulations we cannot discuss specific instances publicly, but ask that you contact us directly, asking for either our executive director or director of nursing, to discuss your concerns with us. Our main phone number is (215) 322-6100. We look forward to hearing from you.
December 05, 2016
I am a friend or relative of a current/past resident
My brother was in the skilled nursing facility at Twining Village for over a month and in their respite for another month. He and I were pleased with the service. I thought he had very good care. The staff was very caring and attentive. The rooms were satisfactory. He was in the private room when he was in the skilled nursing facility. I thought the rooms were large, and when I moved him in the respite area, he had a studio, which was also a nice size. I would recommend them. I was pleased with everything.
Provider Response
Thank you for your positive review. We appreciate your comments and are glad you were pleased with the care received. As always, we are open to your suggestions. Thank you again. Diakon Corporate Communications
June 17, 2016
I visited this facility
We liked Twining. They offer continuing care and didn’t have memory care, but they’re going to build one in 2017 or 2018. They offer everything and can accommodate a lot of different things. The downside is it is huge and someone with memory issues can get lost easily.
November 20, 2013
I visited this facility
Twining Village was my first choice. It was recommended by friends who have their parents living there. We saw the whole facility. The independent care was gorgeous as was the rest of the community. We like the friendliness of the staff and the people that live there. Their rooms were beautiful. We looked at a one-bedroom apartment in the ILF. On the assisted living side, we also looked at their care facilities. Overall, it was just a wonderful place. I would not have hesitated putting my dad into ILF or even their nursing care facility. In fact, we had all the paperwork ready to go and we're moving him in there; however, he took a turn for the worse. Unfortunately, his time ran out and he passed away two weeks ago.
May 28, 2013
I am a friend or relative of a resident
Twining Village is a very nice facility. The staff were pretty nice. We had our aunt in there and it was good for her because they allowed her cat to be there. She stayed there for four years. They made sure my aunt was eating dinner. They tried to get her to go to activities, but she didn't want to go. They did what they were supposed to do. I think they just need to evaluate the residents more often.
November 20, 2012
I am a friend or relative of a resident
The facility has been spending a lot of money to remodel recently and it is paying off. It looks nice, modern and it's clear they listen to the feedback of residents.
Questions about Holland Village
What ongoing training does the staff receive in dementia care?
The staff receives training regularly both required and elective trainings. These trainings ensure that our staff are prepared to care for the residents.
Describe the overall population of assisted living residents at Holland Village. What is their average age? What are their favorite things to do?
The average age of the Personal Care residents is 87 years old. The residents enjoy being outside on the patio, deck or anywhere on our beautiful campus. They also enjoy participating in the community life activities that are offered.
What programs or activities does Holland Village offer to enrich residents' well-being?
At Holland Village we offer a variety of programing for the residents which include but are not limited to regular outings, religious services, bible studies, exercise classes, healthy eating/taste testing programs, movie nights, aquatic exercise, physician services, therapy services and a wellness center.
What places are near Holland Village or within walking distance for assisted living residents to enjoy?
Holland Village is a 52 acre campus that is beautiful for walking and has several picnic areas to sit and eat or just enjoy the scenery and the people around them. Holland Village is across the street from Council Rock High School and 2 miles away from Core Creek Park and St. Mary Medical Center.
What transportation services does Holland Village offer to assisted living residents?
Holland Village provides transportation for residents to and from physician appointments. We also offer transportation to and from activities that are planned outside the community.
What makes the chef or dining program at Holland Village exceptional? What kind of menu can assisted living residents expect?
The Chef at Holland Village has been able to provide an elegant dining experience with menu options that the residents are able to hand pick and have prepared to their liking. There are a variety of meals to choose from and we can accommodate many diets which allows us to cater to each residents individual needs.
What safety features or security measures does Holland Village offer to assisted living residents?
Holland Village has a receptionist at the front desk who sees all visitors and checks them in prior to their visit. There are also cameras upon entrance to ensure the security of our residents and the doors lock at 8p and do not reopen until the receptionist returns the next morning.
How does Holland Village keep residents' families informed about their loved ones?
Holland Village is able to keep families informed via phone and or email, everyone has a different preference and a different schedule so we work very hard to accommodate everyone's individual preference.
What is the care staff-to-resident ratio at Holland Village during daytime and nighttime hours?
The staffing ration in Personal Care is approximately 1.5 staff to 12 residents
If Holland Village accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We accept small dogs/cats but the resident or family must be able to care for these pets. There is plenty of space outside to walk and every apartment in Personal Care has a private balcony.
What ongoing senior care training does the staff receive?
The staff receives training regularly both required and elective trainings. These trainings ensure that our staff are prepared to care for the residents.
Does Holland Village work with an agency or registry to provide nursing and medical assistance as needed?
Holland Village works with several outside agencies if care needs arise that warrant assistance from an outside agency, such as hospice care or DME needs.
How many staffers are on duty in the daytime and overnight?
The ratio in Memory Care is approximately 3 staff to 1 resident
What safety features or security measures does Holland Village provide to protect residents who wander?
Holland Village offers a secured memory care unit for residents who wander and need security for safety purposes.
What programs or activities does Holland Village offer to keep residents engaged? How does the staff engage residents' long-term memories?
Holland Village offers a variety of programing activities for residents to participate in, most programing in memory care is geared towards cognition. A variety of the activities involve family photos and memorabilia for the resident to engage in long term memory.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
The MC nurse assesses the patient prior to admission along with a physician, 30 days after admission a support plan is completed with the physician and the nurses and every year after that by the physician and the nurse. Another assessment will be completed if there is a significant change prior to the assessment date
What techniques does Holland Village use to support memory care residents during mealtimes?
Holland Village offers specialized dining services to assist with the needs of our memory care residents. We cater to changing diets and food likes and dislikes. We offer specialized utensils if needed to help empower the patient to feed themselves. If assistance is needed with feeding staff can also assist.
How does Holland Village keep residents' families informed about their loved ones' health?
Holland Village is able to keep families informed via phone and or email, everyone has a different preference and a different schedule so we work very hard to accommodate everyone's individual preference.
Describe the neighborhood around Holland Village. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Holland Village is a 52 acre campus that is beautiful for walking and has several picnic areas to sit and eat or just enjoy the scenery and the people around them. Holland Village is across the street from Council Rock High School and 2 miles away from Core Creek Park and St. Mary Medical Center.
Is Holland Village affiliated with a hospital if more care is needed?
St. Mary Medical Center is the hospital closest to Holland Village however, residents can choose to go to whatever hospital they choose.
Costs for Holland Village
Services and Amenities of Holland Village
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: No
- Studio Apartments
- Detached Homes
General
- Resident Capacity: 270
- Respite Care
- Minimum Age: 55
- Pets: All Pets Allowed
Licenses
- State Licenses: -
Costs
About Holland Village
Holland Village is a beautiful Continuing Care Retirement Community that is in the heart of Bucks County, the campus is as beautiful inside as the scenery outside on the 52 acres that the campus sits on. Holland Village offers Independent Living with several unique floor plans to offer to you and your loved ones. Holland Village also offers Personal Care in both studio and one-bedroom apartments. Within the Personal Care is a secured Memory Care Community also with studio and one-bedroom apartments, this area offers its own individualized memory care programming for the residents.
Amenities for Independent Living and Personal Care are as follows:
- 7 day a week programming in all care levels
- An indoor pool
- A Fitness Center
- Wellness Center, there is a nurse on campus 24 hours a day
- On-site physician visits for Primary Care Physicians, Podiatrists, Psychiatrist, Dentist, and Optomologist
- Beauty Parlor
- Transportation is available to and from physician appointments should you need to go out for an appointment
- Housekeeping is included
- Meals are available in our spacious dining room
- Home Care therapies come right to your home
- Parking spots available
- Pull cords for nursing assistance in every apartment and each resident receives a life alert button to call for help when they are not in their apartment.
Holland Village also has a Rehabilitation Center should your loved one need in patient rehabilitation after a hospital stay for any reason, we will care for your loved on in rehab and get them back to their apartment with the appropriate therapy follow up.
What Makes Us Special
Holland Village offers a level of care that is a step above the rest within the community. The professionals caring for your loved ones take pride in caring for others and ensure that they are provided with excellent care and the dignity and respect that they deserve. Once you’re here you are family.
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