Quality Life Services - New Castle

Marilyn

My husband is in Quality Life Services - New Castle. It was an emergency situation, and that was the only place that could take him. He's only been there for two weeks. With COVID, everything is shut down, and I couldn't see him, but so far, so good. I've been talking on the phone with the nurses and the case manager. When I talk to them on the phone, they're friendly and nice, and they will put him on the phone sometimes. I talked to him, and his family called and talked to him. He said the food is good. I don't have any complaints right now. The outside is clean, and they're actually doing work on it right now, so there is some construction going on.

happyfamily member

My father was a resident at Golden Hill and throughout his stay we were very happy with the care he received. The staff was wonderful to my mother who came in and sat with him everyday. He was very happy here and well cared for at all times. At the time of his passing the staff was just wonderful and very compassionate to us all. The building was always very clean and there was never that nursing home/hospital smell.

Anonymous111351350

The Golden Hill Nursing Home facility is old. My mother has a semi-private room, and it is not very nice. She has a very loud roommate, and she is very unhappy there. She has been complaining about getting the same food all the time. They serve the same thing. They give her a soup and a sandwich for dinner every night.

jamesv6161

Within the period of the last two years, a friend of mine asked me to visit his aging father in the nursing home. I simply went to visit to encourage the older gentleman, and to show him that he was cared about and important to others. Upon arriving at the facility, I entered a clean and organized lobby area, with signs pointing me in the direction of the patient's room. The lobby and hallways seemed clean and organized. There were no noticeable foul odors or stains and such in the areas that I travelled to the patient's room. The staff looked busy and attentive, noticed me, but did not question my presence in the building. Having worked at a good nursing home for about 6 months, back in the 80's, I thought that this nursing facility compared favorably. Arriving at the patient's room, everything seemed to be in order. The patient looked well cared for, not disshevelled, and seemed content. The patient's room looked normal. The patient did not complain to me about the staff or any other matter. I would consider using this nursing home, if I knew someone that needed the homes services. I must admit, I did not do a THOROUGH inspection. I simply made observation in the course of a normal visit to one of the home's patients.