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Mountain City Nursing and Rehabilitation Center

403 HAZLE TOWNSHIP BOULEVARD, Hazleton, PA 18202

(800) 558-0653 (Call a Family Advisor)

2.81

(11 reviews)

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Reviews of Mountain City Nursing and Rehabilitation Center in Hazleton, Pennsylvania

2.81

(11 reviews)

  • Facility

    3.0

  • Staff

    3.0

  • Food

    3.5

  • Activities

    5.0

  • Value

    3.0

Christopher

1

May 23, 2024

I am a friend or relative of a current/past resident

My father was at Mountain City Nursing and Rehabilitation Center for about a month. He wasn't taken care of the way they said he would have been. He wound up not getting any type of physical therapy or even any movement out of his bed. They kind of just let him lay in his bed for the entire time. The only time he would get out of bed was when I would get there, and then they would pretty much rush and get him in the wheelchair, but other than that, he never got out of bed. Even when he asked, they would just let him lay there. It was not good. My father's accommodation was a two-person room. The place was pretty outdated as well.

Family Member of FS

5

July 7, 2023

I am a friend or relative of a current/past resident

Sincere Thank You to Nurses, Staff, and Administration who helped to care for my Godfather / Uncle at Mountain City Nursing & Rehab Center in Hazleton, Pa. My Uncle was there for almost 2 years, and was on Hospice the last few months of his stay. My Aunt was so impressed with the Nursing Care that my Uncle got and how she, his wife, was treated. The communication and support was excellent. My Uncle was a wonderful and yet difficult man to care for - my Aunt had him at home in a hospital bed for 10 years before admission there. The Nurses and Staff treated him with kindness and dignity despite his actions and behaviors. Even through CoVid, my Aunt was there as much as she could, to visit and feed him. She observed the Nurses & Staff giving meds, moving, toileting, washing, and changing him. They were always so kind. When he passes away, the staff knew her, hugged her, and shared the pain of her loss. She has even told us that is where she wants to be when it is no longer safe for her to be at her own home. So very grateful, God Daughter / Niece who is a Nurse.

HappyDaughter2015

5

February 22, 2017

I am a friend or relative of a current/past resident

I had nothing but a great experience for my dad during his stay. Not everything is perfect, but the administrative staff are more than willing to fix any problems reported to them. They have a new Administrator and Director of Nursing and they are very responsive. I had a couple of issues that came up and as soon as it was reported to the Administrator, it was fixed and never happened again. I was given is business card and told to call him personally any time of the day or night. Where do you get customer service like this anymore. Nothing is ever perfect, but as long as they are willing to fix problems and not ignore them, what more can anyone ask.

Rosebudy2k

1

October 2, 2016

I am/was a resident of this facility

This place sucks big time. the food is worse than bad. Everything is out of a can. There is nothing fresh, It's horribly understaffed, The aides and nurses are over-worked and underpaid. When you ring for help, it could take 1/2 hour to get help .Most of the staff are caring and considerate, but overworked. Some of the problems are due to government regulations restricting the care they can give. Such as, no heating pads, tums or ben-gay allowed You can get NOTHING with a doctors orders. One day I can leave the floor unassisted, the next not.

imjune17

1

September 18, 2016

I am/was a resident of this facility

Nightmare! I was brought in for rehab. Stayed less than one day--ended up back in the hospital because of their neglect. Doctor never saw me--only prescribed through the phone. Nurse Barbara is rude to me and to my family. Rooms are dark and depressing. They gave me incorrect medicine. They mixed mentally ill people in with long-time residents and rehab patients. Horrible, horrible, horrible. I credit my family for getting me out of there when they did. I might not be here to write this if they hadn't. Absolutely NO STARS! Absolutely DO NOT recommend!

moezee

5

July 31, 2016

I am a friend or relative of resident

My 90 year old father has just completed his first month at Mt. City. My family and I are very pleased with his care and the overall conditions thus far. Staff are courteous and caring. All my father's needs are met on a timely basis. The administration was extremely thorough when they did the orientation.

tjar2w

1

June 16, 2016

Other

My Mother was in this place for a couple of years and really hated it she said the food was terrible the staff were rude and lazy and when she got sick it would take weeks to see a Doctor I wanted to report this place to the state but my Mother would not let me she said they would take it out on her and we did not have the means of moving her this last time my Mother got sick she wanted to die rather then spend any more time in Mountain city so she would not take her meds and passed away HOW BAD IS THAT PLACE that you would rather die then stay there she was 92 .

Angered

1

October 25, 2015

I visited this facility

I am not happy with the care my family member has gotten here. They are understaffed the food well I wouldn't feed some of it to my dog. They run out of needed supplies like banaged for wound care Toilet paper and tissues the elevators breakdown the washers breakdown where's corporate to see the daily routine of this place. There are robberies and nothing is done about it. Some of the aides are great others are lazy.

Loretta9

5

March 26, 2015

I am a friend or relative of a resident

Mountain City Nursing was wonderful. They tried physical therapy, which is very good. Everybody was very well solicitous and organized. I was there quite a bit, and I noticed everybody was very concerned and confident in their care. The nursing staff was tremendous. I thought it had a very nice familial atmosphere.

Catherine9

5

December 31, 2013

I am a friend or relative of a resident

Mountain City is wonderful. There's no problem whatsoever with the place. My brother is healthy and well taken care of. If there's a problem or an inquiry they get back to us right away and they tell us what they're going to do and how are they going to fix it and answer our questions. So we are happy with that place. We go up there every other week with my family.

kalba

1

August 14, 2013

I am a friend or relative of resident

The building smells strongly of urine and old laundry. My father in law and his roommate rang their call bells because they needed assistance getting to the bathroom and no one came for over an hour. He ended up having a humiliating accident and was not changed until I happened to visit and demanded someone come help him immediately. Someone stole the batteries out of his remote control. There are always piles of dirt in the corners. There are not enough staff to adequately cover the needs of their patients. The administrative staff do not have good people skills. I really can't say anything positive about our family's experience with this faciltiy at all.

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Services and Amenities of Mountain City Nursing and Rehabilitation Center in Hazleton, Pennsylvania

General

  • Resident Capacity: 297

Medicare

  • Health

    2.0

  • Overall

    2.0

  • Quality

    2.0

  • Staff

    2.0

Medicare Provider Number: 395582
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Mountain City Nursing and Rehabilitation Center in Hazleton, Pennsylvania

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Mountain City Nursing and Rehabilitation Center

403 HAZLE TOWNSHIP BOULEVARD, Hazleton, PA 18202

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