MapleShade Meadows Senior Living

Placed my Grandmother in their care after going through their evaluation process and telling them several time that she has Alzheimer's along with providing them paperwork from her doctor about the sever dementia. They told us that they would be able to handle her "no problem". However, after just 5 days they called us and stated we need to pick her up as soon as possible as they were not able to handle her any longer. When ask what changed they stated that she was disruption the other residents by getting out of bed at night and wondering into other people rooms waking them up. We had advised them during the enrolment process that was something she was known to do and they stated it would not been as issues as they had locks on the doors and alarm systems to let them know when someone was out of bed. When we brought that point up the lady on the phone stated they were not aware of the extent of her problems. They did refund us however so that's a plus but now we have to find another place that will take her and they could not provide us with any other options. On top of this we had requested she get a Chopped Meals which were not provided to her on the days we had visited we had to ask a nurse to come over and cut the food up. When we asked why the meal had not been pre cut before it was served to her she told us that they do not cut the meals unto the resident requests it which is not what we had been told when we singed up. I can understand if they are not set up to handle dementia but the fact that during the whole enrollment process everyone we spoke with kept telling us that it was not going to be an issue is what really made me upset. If you can't handle Alzheimer's patents at least tell me up front so we can look at other places. Now my parents had to cancel there vacation plans because someone has to be home with Grandma at all times and we lost the funding we had for Adult Daycare because we used it to pay for the Nursing Home that now says they can't take her.

Truly disappointed. It is very sad the way they treated my father. They should have been more honest and let us know that they do not have what it takes to care for someone with dementia. It was a sad experience.