Manorcare Health Services-Bethlehem (2029)

Ungerdog

Do not use this facility! Our mother recently stayed here, and it was a big mistake. The first morning at 5:30 am, she had to go to the bathroom, she rang the bell only to have the nurse tell her to wait until the next shift comes in. She has bad kidneys, this was ridiculous to be told. The food service just "Slams" the tray down on the table and walks away. No, can we help you with anything? The floors are always a mess, and never cleaned, let alone wet mopped. Someone threw up in the trash can, it stayed in there the 2 weeks she was there. I can go on and on.

DLMLMM

Do NOT put your loved one in Westgate Manor Care. My father was there for a month before we had him transferred out. I would not put my dog in this facility! I would not put my worst enemy in this facility! There is not one single compliment I can give this place. Management is horrific. Staff is horrific. We had so many problems with EVERYONE while my Father was there. No one listens to you. Your concerns or complaints are not addressed at all! As far as I'm concerned, this place should be shut down. Horrible experience. DO NOT PLACE YOUR LOVED ONES HERE!!!!!!!!!!!!!!!!!!!!!!!!

Provider Response

WWJDD

Please, please think twice before putting a loved one in this facility. I had a friend that was losing her battle with cancer and unfortunately she spent the last days of her life in this hell hole. The staff here are absolutely horrific! They could not care less about human life. What my friend had to endure in her last days I will never forget because of these people. They would leave her sitting in her own feces and urine for hours without changing her. She had bed sores so bad that they were infected because they were too lazy to rotate her. When I visited her two days before she died she was crying out in so much pain because they had not given her pain medication. She was suffering!  She had not eaten since morning and she was soaking wet with urine and feces in her adult diaper. I was disgusted and crying from that shere shock of how these people had treated my friend. I immediately went to the nurses station and there was a doctor sitting there reading a patient's chart, I was crying and I told him what was going on and he couldn't even care less. A Charge Nurse came over and I again explained the situation.  She said that she would send someone in there right away. I sat and waited with my friend in her room for 20 minutes and no one showed up. I put on a pair of sterilized gloves and then proceeded to clean her myself. Tears falling from my eyes looking at the bed sores as my friend was wailing in pain. This place needs to be closed down! Shame on you! I will spread the word to everyone that I know to never go to this facility even if their life depended on it. I am now left reminded of my friends last days on this earth of the pain that she suffered not only from the cancer but from the hands of these so-called "Caregivers"  as one of the most god-awful experiences I have ever witnessed in my life.

Provider Response

Anonymous 9/2017

A family member of mine recently stayed at this facility and it was evident many of the employees did not have a care for the residents. Most of the nursing staff were resistant to feedback from family members. They were insistent they knew my family members baselines though they had only known her for a short period of time. When we would report something was wrong it was shrugged off and not taken seriously. Unfortunately, it took for discussion with hire management for "better" care. One of the nurses had the audacity to describe my families drive to be kept loop and concerns as "aggressive", rather than understanding our role as the advocates. When you are watching a family member’s health decline it is important for not only the patient to be supported but the family members feel supported. Having professional, empathetic, and competent staff at a facility such as this one is crucial for quality care. This facility lacks these qualities therefore I would not recommend utilizing Bethlehem Manor Care to anyone.

Provider Response

VN

I visited my friend's mother in ManorCare. The staff was not attentive, the rooms were very small, and they only had two different rooms. The food was not very good, and the elevators were very difficult to navigate.