StoryPoint Upper Arlington at The Coventry

Luis44

I visited the assisted living facility for my wife. It's very clean, and the people really helped show everything and explain how it works. I like the place. They have 24-hour nurses, not really constantly with the help, but they check in on you for 24 hours. They have three shifts, which is very helpful for me because they're supposed to check her every time, in case something happens. I looked at a small studio. There's no big room, but it's fine. We don't need a big place anyway. Every day, I think after lunch, they play some bingo. On the weekends, I think somebody comes and plays live music. There were a lot of people there, and I think they were happy. All the interactions I had with the people there were really nice. I feel that the place is really comfortable for everybody.

Carole

It was very pretty. It's only been there for 14 months so it was the newest with the biggest rooms and the most activities. I met the woman who gave me a tour, I met two nurses, the chef, the dining room supervisor, and the receptionist. All of them are very friendly. They stopped at the table where we were talking and chatted for a few minutes. All of them stopped, except the receptionist, because she had to stay in the lobby. I did not eat there but I talked to the chef. He said that they don't open cans and they don't freeze their vegetables. All of their vegetables are fresh. That's the only place where I got any information about food. I just don't know what it would cost for my cousin to go there, and that was the drawback. They were a little vague. They said they're willing to do an assessment, even if we haven't decided she's coming, like on FaceTime or something, because my cousin is not local. So, they said they could do a long-distance assessment, then they could tell us which level of care she would be in. If I were younger and had unlimited time, I could do all these assessments and find out exactly what it would cost everywhere, but I'm not younger. They've got a beautiful library and three dining rooms connected to each other. It's beautifully laid out. It's in a busy neighborhood, a construction zone, so I wouldn't give the neighborhood a high mark, but the facility is beautiful. There's a parking garage.

Provider Response

Leah

It was a very new facility. So, it was in good shape and it was beautiful inside. They had a huge library space when you walk in. The lobby was nice, too. The person who took me on the tour was very thorough and very friendly. I felt like they answered all my questions. It was a place where I felt like I could put my parents and feel good about it.