Fox Run Manor

maboyd

Understaffed, uncaring and not trustworthy. My mother was a patient from Sept 1 to Sept 9 at Fox Run Rehab. She was weak, and having stomach issues and was trying to gain her strength back so she could return home. She complained that the staff was minimal--she had to wait over 1/2 hour for help after ringing her call button. Her meals were often cold. On Sept 9 we were supposed to have a family conference with the Social Worker at 11 a.m. My brother and I were ready for the phone call, and it did not come. At 11:03 a.m. I got a call from the Emergency Room that my Mom was in the ER with a major issue. She had been picked up from FR via Hanco. She had to have emergency stomach surgery. I contacted FR the day after surgery to pick up her purse, tablet, and phone. I got a call from FR 2 days later, informing me my mom had been sent to the ER! My mom stayed at the hospital for recovery, and we thought she would return to FR before going home. My mom was unable to recover, and she died in the hospital in early October. I called FR to get her remaining belongings. Unfortunately many of her things were missing, and no one could find them--3-4 pair of jeans and a crocheted blanket were missing for sure. No one at FR ever offered condolences on her death. I am very disappointed and want others to know of the problems at FR. I know choices in Findlay may be limited, but beware.

callmeback

I am residing in Florida at this time. My family has put my mother in here and I would like to get some information about her from a nurse, doctor or social worker. I have called and talked to receptionists and left many, many messages for someone to call me and nobody does. It's been over 3 weeks now!! How in the world am I supposed to find out any information on how she is doing??? My step father doesn't even know how she is doing. It's as if everything is one big secret for some strange reason. What the heck is going on???

KellyA

My mother in law came to Fox Run Manor for surgical rehabilitation and pain management following a recent stage IV lung cancer diagnosis. Her treatment required heavy pain killers to be administered every three hours around the clock for bone pain from cancer that had eaten into her spine, crushed several vertebrae and was affecting nerves in her torso. On multiple occasions, the staff at Fox Run Manor was 2-3 hours late in delivering her pain medications, and my mother in law laid in bed moaning in pain after pushing her call light several times to beg someone to bring her something for her pain. In one instance, it was so bad that another patient had to call the staff to alert them that my mother in law was in trouble and needed assistance immediately. This is not at all what our family expected from a place we trusted to care for our loved one with something as simple as delivering scheduled medication on time to prevent the escalation of excruciating pain. My mother in law is a very kindhearted woman, who worked as a caregiver herself in a nursing home for over 26 years. She later explained to her care staff that she understood how busy it can get and that most of the time they have to work short-handed, but that there is NEVER an excuse to let someone lie in pain for hours like that. All she got was excuses. It’s unacceptable. We are sick that she had to suffer for no reason. Additionally, her discharge was a fiasco all around. She was released on a Friday Her scheduled appointment with her cancer doctor for Monday was cancelled because nobody at FRM returned the calls from the office. The medications she was to be sent home with were supposed to last until her rescheduled appointment on Tuesday with the cancer doctor, yet when we got everything together and asked for the list of medications and dosing instructions, they said there were only enough pain pills for two more doses. Nothing for the entire weekend. They did end up getting the right amount of medication couriered to FRM several hours later so she would make it through the weekend, but no counseling on how she received medications, just a shopping bag full of boxes and boxes of pills with a list. About the facility, it was clean. Staff was disorganized as far as communicating with each other. When we first arrived we waited in the hallway outside the room one staff person told us she would be in while two others argued about whether that room was for someone else. Kind of uncomfortable for the first encounter. The front desk was unstaffed except for two occasions in the 20 days she was there, and we visited daily. There is no security at the door and anyone can come in/out as they please. She did tell us that she felt the rehabilitation staff was excellent. So that’s the one star. I’d like to give no stars, of course.

HannahMaggie

What I thought of Fox Run Manor.....I was a resident....it wasn’t a very nice place to be. I liked my room it was decorated nice and clean. I didn’t care for the staff. They don’t know what the red button is that we were to press when we needed help or assistance. The wait time time was 15 min to 20 min on most most calls. I had to do my own bed pans. Because when they come in they would leave for another 20 min. I could not stay on my pan that long. Very painful. They were not happy when it was spilled and I needed changed. I liked physical therapy room. Most were very kind, that worked with me. Brian is one I would recommend for anyone who needs PT. There was a young man aid) named Kyle that was kind and helped me when I needed assistance. I had my family stay with me so I could be helped in a timely manner. Being ignored is the worst feeling in the world when no one cares about you. I will never go back to a home.

PokieCares

The rooms are clean. The staff was ok on day shift. We stayed there with our loved one around the clock. The family felt that it was necessary to stay with them. No one felt our love one was safe if family didn’t oversee their stay. We took turns staying at night to make sure they got the care they needed. Each resident has a call button in Their rooms but at night there is no urgency to answer the calls of those residents so the family took care of our loved one ourself. The activities there are a few if your loved one can take care of themself to go to them. Do not count on anyone to do what is necessary or needed for your loved one. They have a pretty good therapy room for physical therapy. They do push your loved one to help get them on there feet. They have on call RN but you need to notice what is needed beyond vitals and glucose readings. If you don’t notice your loved one don’t drink enough or eat enough or if you don’t watch for bed sores or constantly ask them to turn loved one. They will not notice a sore, or dehydration. You must ask doctor to prescribe they be turned or moved every,two hours and prescribe that a record be keep of water , fluids and food be keep track of. Your loved ones care is more in your hands than ever if you put them in a home. Ty DO NOT DROP YOUR LOVED ONES OFF IF YOU CANNOT GIVE THEM ROUND THE CLOCK CARE.

Margaret101284

My husband was in Fox Run Manor for about 3 months. Their marketing is excellent because they like to get you in there, but once your rehab money runs out, they are not all as attentive. Extremely expensive, it is a fairly new nice facility ,and there is no memory care unit. They accept memory care patients but they can wander all over. My husband got out of the door there, and he also fell multiple times. What put him in the hospital the last time was that he got outside and hit his head, and when he got there we found out that he had fallen before. The meals were probably the worst of any. They just basically opened up Gordon food products and heat them up. There were very minimal servings and very little home cooking. They had a nice therapy room, but they cut their therapy sessions short because they do all their charting on their patients’ therapy time. They have a nice small chapel and a nice big activities room that can be rented out if you want to have a family dinner or something like that. They have nice little lounges for the residents if they want to watch a bigger screen TV. They also have a nice activities director who tries to get the residents involved, but she is very limited because there’s only one of her and it is quite a large facility. They have a hair salon and a barber that comes in once a month. My husband had multiple falls there. He had some excellent nurses, and he had some terrible nurses. He had some excellent aides, and he had some terrible aides. At Christmas time, they have businesses that decorate trees and put it in their expansive lobby, and then they are auctioned off. The money goes towards some charity in the area, and that is always pleasant for the residents. It is a lovely facility, but I am not sure that the care and attention is there. They are very highly overpriced. They are full in their permanent long term wing, so if you come in and want a long-term room, you are put in the rehab wing but you are charged at the rehab rate until you are actually moved off that floor. However they still charge you at that time like you are a long-term resident, so you pay for all your hygiene needs, your medicine, the distribution of the medicine, and for every depends you might use. We had astronomical bills, but I kept my husband there because of our insurance compatibility and because some of the other nursing homes in the area are very tired old nursing homes that are not always the cleanest. They always got the laundry mixed up;,even though I was doing his laundry I found crazy things in his drawers. I didn’t think that it was the best place for him and yet I kept him there because it was close to home.