Brookdale Alliance

b&bmad

Several of my family members have lived at Sterling House. My mother currently lives there now however, we are looking at other care options. Our family has noticed the last several months the feeling has changed in the entire atmosphere. The Director is down right rude. She has no compassion for our needs. My mother made the statement to me that she feels that she just looks at her as a dollar sign. The nursing staff, caregivers, and most of the management are very caring, dedicated, and compassionate. As we know the ones who care for her and the way the treat our family is why we have kept her there thus far. I would recommend visiting several times (drop by) prior to making a decision.

Provider Response

2thumbsup

I had promised my mother that I would not put her in a nursing home. Going to Sterling House, I feel that I was able to keep that promise. The individual apartments permitted her to keep her independence while having assistance when needed. Her apartment had a kitchenette, living room, bedroom, and bath. She was able to socialize with other residents, join in with activities, or walk around the facility and exercise. (The size of the facility is deceiving from the road.) I feel that her world was getting smaller day by day and living at Sterling House opened it up again. My mother received the attention and care that was needed and I wish to thank the staff for making her last days happy for her.

Appreciative Son

My dad was at Sterling House until he needed skilled nursing services. Our whole family misses the friendly caring staff to this day. They even visited dad at his new "home" and brought him treats and cards from the residents. We all recommend it highly. You will love it too!!!

Grand daughter One

I visit Sterling House regularly to see my grandmother. She loves Sterling House and calls it home. The staff is attentive and kind and make me and my family feel like we are at home when we visit too. Keep up the good work.

actsofkindness5

My mother is currently a resident at sterling house. The staff of resident care associates are wonderful . They work hard and are so caring . The management staff is a different story. Rude. They don't care and they don't even know the names of the people that stay there. The food is gross too. They did have a young lady cook in there a couple months ago that was really nice and treated my mother like a queen. But again the head cook Stephen doesn't know how to make a menu. He serves the same things over and over. I would not recommend this facility to anyone.

Provider Response

Melissa16

Sterling House of Alliance was a wonderful place. The care was great. However, my dad's health deteriorated so much that he had to have care because he couldn't do things for himself. He had a studio apartment of his own with a refrigerator in his little kitchenette area, a bedroom, a bathroom, and a sitting room. They offered all their meals. They did their laundry. They had a lot of activities for the residents. They kept them occupied and moving. They had a big open dining room with table settings. They had a few choices of different things they could have for their meals. It was a very nice place, and the people were really nice.

marty2

The facility does not have the staff to take care of residents, as they loose the ability to care for themselves. Fortunatly, my father was in the assisted living area and fended for himself. I saw residents who were wheelchair bound, sit at the dinning room tables from lunch till supper. There were many residents who should have been moved to a nursing home enviroment, but instead they would keep them there and charge more. However, there just wasn't the staff to care for them. It broke my heart everytime I went there. We ended up moving my dad to a wounderful facility in Louisville, OH.

Provider Response