St. Luke Lutheran Community - North Canton

Susan

We went to St. Luke Lutheran Community - North Canton, and they were in transition on everything. I don't think I saw two staff members in that whole place. When you walked into the hospital, they were really nice, but when you got up to their wing, I didn't see anybody. I'm taking my mom there to help take care of her. If I'm there at peak times when you have the most staffing, and I see nothing, well, what is it going to be on afternoons and at night? She's there because she needs assistance in living. I'm not putting her in an apartment so she can take care of herself because she can't. It was mind-boggling to me, like, where's all the help? It was very clean. If you're putting an elderly person in there, it was their era in the furnishings and paintings, and things like that. I just saw the lady who gave us the tour. She didn't even know their food. The inside was beautiful, but the outside wasn't so good. Their courtyards looked very unkept, but inside the facility was gorgeous. If you're getting a studio, they're all the same. Staffing could be improved. I didn't even see somebody walking through with laundry. Don't accept more people if you don't have the staffing. That's kind of like a disaster

David

My cousin moved into Saint Luke Lutheran Home. He has a much bigger room here than in the other facility. It is a very nice-sized single room. And, the cost is significantly about $2,000 a month less than the four or five other facilities I checked into. And that's why he left where he was. That's a significant amount. And the care, it's got a good doctor. The doctor sees him every couple of weeks. They have a staff doctor. They have a good number of permanent nurses and aides. They use some agency people, but they're working to keep everything going. There's been no missed care that I know of. There's the availability of nurses stations. There are at least three nurses stations in the skilled area. So, a good number of staff are always available. They have just recently converted from an agency therapy department to an in-house one, which seems to be more responsive. They have an in-house duty barber. They wash all the clothes. They will serve all three meals a day in his room if he wants. They have an activity person who monitors each person's activity to see that you can keep them active in some way or socializing in some form.

Jack

My mom is a resident of St. Luke Lutheran Community - North Canton. It's right where my sister and I can be readily available. The rooms for the assisted living side are nice, modern, and clean. They've got everything that anybody would want. The people working there, so far, are very friendly and knowledgeable. My mom is quite pleased with the meals. She has participated in activities, and they've got a lot on the schedule. They have bingo, karaoke, and a chapel.

Bonnie

My husband is at St. Luke Lutheran Community. It's a nursing home. He's a long-term care. It's very nice, and the people are nice. They answer our questions, and he's very content to be there. He orders his food himself. Right now, he's in quarantine. The amenities were very good. They have a beauty shop and a cafeteria. He's got his recliner, a bed dresser with four drawers, a TV, and his private bathroom in his room. The staff members have been very good. The insurance is paying for it. We're very happy with it. We've looked at other places, and this is probably the best one he needs to be at.

clockparts

The system is very much outdated and the temperature Is horribly hot for older persons. Every winter the tempature is set up too high and produces an uncomfortable miserable conditions. If I was State Ohio I'd make you fix it or family can file lawsuit against the poor church folk own home. Thank you.

yoderfamily

3 months ago we put my mother into nursing care at Saint Luke's. Mom had no dementia, she was 100% mentally alert. Physically, she needed help moving. After 1 week, we discovered she hadn't had her teeth brushed or her partial plate removed in that one week. She would call my sisters who lived nearby to say she had to use the bathroom, and no one is responding to her calls. She was forgotten in the lunch room one day in her wheel chair - no one saw that she needed to be taken back to her room. She was treated as a nothing - as a person of no value and she felt it. It stripped her of her dignity. After this first horrible week, we made arrangements to have her moved to another Home, and there she got her needs met and was treated like a valuable human being.