Cadence Wake Forest

stupid place

They are always short staffed and very greedy! They leave residents sitting on the couch all day long! The place only looks good on the outside. But staff doesn’t care about anything. Never leave your loved ones at this terrible place!!

byodro

My wife's parents were at Carillon of Wake Forest for over 3 years. Both passed away in the last year and we could not have found a better facility for them to spend their last years together. We never expected any facility to be perfect but always found managers to be responsive to any concerns we expressed. The best testimony we can give is that were kept them at Carillon for 3 years and we do not hesitate to recommend Carillon to friends and family considering assisted living or memory care. We witnessed a high level of care and compassion from the facility staff, management and corporate management. They truly made it possible for my wife's parents to live out their last 3 years being well care for, in a clean and well maintained facility, and surrounded by people who had genuine concern for their welfare. Mark F., Executive Director was always available to talk with us, quick to respond to our concerns, and great expertise in elder care. We have a great sense of gratitude and appreciation for the staff at Carillon of Wake Forest and the challenging job they face daily. Well done good and faithful servants!

natd

Pretty outside but all fake! Poor management! Give big promises but fail to deliver. Always cutting corners. Never put anyone you care about in this horrible place.

Darece

Worst place to put anyone you love! The management is AWFUL! Greed rules this place. Horribly understaffed all the times to save on salaries. Residents suffer falls & don’t get fed in time.

W.Bryant

The facility is clean and doesn't have the odor that a lot of facilities have. Ms.Darlene the resident care coordinator is awesome. She always answers all of my questions and addresses any concerns I may have. There are always activities for the residents to do and weekly outings. My mother has enjoyed being at this facility.

jay eggenberger

I want to thank the staff at Carillon Wake Forest for their quality care and concern for my mother. I am there frequently and am greeted every time by multiple staff members, and they are always available to answer questions. The entire staff is excellent.

Cathy

We really liked and were impressed by Carillon. It was new and pricier but worth the money. They had nurses on staff. The residents had personal call buttons, and they tested it to let us see how it worked. They showed us the rooms and the furniture. Not all of the rooms had a microwave, coffee pot, and refrigerator, but you can bring them. If you're hungry in the middle of the night, they can bring food to you. The menu looked very good. The staff was very friendly, very supportive, and very helpful. They had a program that, if you run out of money, they will accept Medicaid.

Angie435367

We visited Carillon Assisted Living of Wake Forest. The administrator sat down, talked with us, and answered all our questions. The staff that worked there was very friendly and engaged with the residents. However, I did not think there was even availability with the private rooms, and that was the down side. There were activities. I liked that the administrator of the place called me back to check to see what we were thinking 3 or 4 weeks after our visit. They were checking on us to know if we had any other questions, and I thought that was a nice personal touch.

hkdaughter

Prior to my mom moving into Carillon we knew there were communication issues and their policies for communication. Please understand communication policies before moving a loved one anywhere. The policy at Carillon is anyone, anywhere in the facility may answer the phone. This means someone in the Garden (memory unit - in a separate wing) may answer the phone when trying speak to someone in a specific location. I often get transferred to someone who has no idea who my mother is. There is little continuity in communication. My family expressed concerns over this before my mother moved in. We were told "that's the way it is here." I have sat on hold for 10 minutes without ever speaking to an appropriate person.

L. Banks

My father was a resident at Carillon Wake Forest for 5 weeks. We witnessed a rapid decline in his health and demeanor during this short period of time. Medications were mismanaged which resulted in a medical emergency. The Nursing Director took no ownership of the issue...she was more concerned with assigning blame than ensuring that the prescription errors were resolved. Three medical professionals from different practices expressed serious concern about the lack of coordination in prescription medication and prescribed treatment plan for a pressure wound. Additionally, shower assistance was provided only two times during his residency. The staff was always "too busy", We had no choice but to move my father for his safety and well being. Our decision to move my father into this facility was a stressful, deeply upsetting and costly mistake.

Margaret110632750

The room was very nice, and it didn't have any odor. The people seemed very friendly. I really like Carillon, and it's near our home here in Wake Forest. They would take them out on trips, and they had a garden in the back which was enclosed. They couldn't get out, and that section would be for dementia. I was just so overwhelmed with how the people were and the people that I saw. They were smiling, and they didn't look like zombies. It would be a good place if I ever had to put mom in a place. What impressed me so much was their cleanliness.

Nevergivein

Be careful. Prior to move in, the director professed open communication. Afterwards, it is difficult to reach him or his staff by phone or email. They do not return phone calls. They say that they do not receive emails. The non-management staff is much better.

Caring101883050

Carillon was neat, clean, bright, and cheery. It is so new, and I want to watch them a little bit longer probably because they had just opened in the last six months.

James102796250

Carillon Assisted Living is a brand new facility, and actually my mom is resident number one. She has a beautiful room, and they seemed to be highly qualified. The staff members are all very helpful and very enabling. Her room is semi-private. It has a shared entrance and kind of a kitchen area, a small common area, and then it separates into two living areas and a shared bath. They have daily exercise, they do arts and crafts, they take baking, they do little road trips for the residents, and they have bingo. So there are quite a few things as we understand. We've tried the food a few times, and it seems very consistent, very good, and very nutritious.