Sunrise at North Hills

We visited Sunrise at North Hills and that was our first choice, but because of some of my mother-in-law's medical conditions they were unable to admit her. The reason for our choice was the size of the room. She could have gotten a one-bedroom unit, which was much closer to what she had at home. Sunrise is a terrific facility; they're first class. I've had follow up phone calls from Jaime who's the director of admissions there just to find out how my mother-in-law was doing, and that's pretty extraordinary. It's an urban setting, and depending on the room locations there are trees and some natural surroundings there that are pleasant. It's convenient, centrally located, it's an updated facility, and it's a multi-story building with elevators. However, if there's an emergency, the elevator situation is a drawback I would consider. You walk in the door, the people greet you in a friendly fashion, they have a nice living room area with a fireplace, they have an open area for all types of drinks, and the rooms are well kept. They have several dining areas and that was a nice add-on also.

My mother is in Sunrise at North Hills. It's been very good so far. The staff is very caring and the food is good. Her 1-room studio is nice and well kept. They have a lot of activities. The food is very good and healthy, and they have quite a bit to choose from. The dining room is very nice. They have different trips, a nice courtyard outside, and exercises.

I loved the staff at Sunrise at North Hills. They were very nice. The nurse was a little snooty but the marketing director was excellent and lovely. Everything was above the first floor which Mother could not have done because she doesn’t ride elevators. The rooms were nice and a good size, but not for $7,000. You would need to be a very high level assisted or more of an independent living person to live there personally.

Sunrise at North Hills has been really good. The place is very nice, neat, and clean. The food is exceptional. The staff is professional, helpful, and caring. My mom is very pleased with all the activities that they have to offer.

Sunrise at North Hills was very nice and clean, and it looked well taken care of. I really liked it. The staff was nice and organized. They knew I was coming and they were ready when I arrived. I saw their residents doing activities.

My mother lived at Sunrise at North Hills from October 2016-June 2017. Positive: Overall, it was a great place for her to live and reacclimate after a brain injury. The facility is beautiful, well-kept, and has a positive energy about it. They always have fresh flowers on display and the community Labrador, Tilly, always greets you at the door. They have therapy services on-site and an abundance of activities all day long. My mother was able to have her small dog and even take him to the activities. All of the staff have good intentions and are very friendly. They have difficult jobs and they do them with a smile on their faces. Suggestions for Improvement: The Med Techs and LPNs at Sunrise at North Hills are absolutely wonderful, but the facility would greatly benefit from having more RNs on hand. RNs possess the level of education necessary to assess and manage more complicated illnesses such as Type 1 Diabetes. The staff failed to recognize their improper use of insulin needles and my mother’s subsequent symptoms of Diabetic Ketoacidosis, a serious and potentially life-threatening complication of Diabetes. Fortunately, I am a nurse and live nearby, so I was able to recognize the severity of the situation and take her to the hospital, but that was the duty of the Sunrise staff. They eventually learned to manage her Diabetes and did so very well for many months afterwards, but the ordeal was stressful, expensive, and avoidable. Therefore, I would highly recommend Sunrise at North Hills for loved ones with easily manageable chronic illnesses, minor disabilities, or those in need of respite stays.

I am in Sunrise at North Hills. I like the people, and I like the food. Something that concerns me is the staff seems to be turned over pretty rapidly. They have some issue about occupancy. I do not think they are fully occupied. I wonder if my favorite people will go out and get another job. The place is very nice. It is clean, and it has no nursing home smell.

I visited Sunrise at North Hills. The staff was friendly. The room was spacious. There was a lot of light coming in through the windows, and I thought it was nice for the residents. The place seemed fine. It did not seem to be overcrowded. It was just right.