The Laurels & The Haven in Highland Creek

Marietta

I'm very satisfied with The Haven in Highland Creek (The Laurels & The Haven in Highland Creek) for my husband. There are 3 different neighborhoods, so it is not a big community that has everybody in one place. The staff is very accommodating, very kind, and gentle to the patients. I'm very pleased with their care. They serve 3 meals a day, and they are giving the residents a choice of 2 different entrees. There are more than enough in quantity, and food is very nicely prepared. It is served to them in their own dining room in their own neighborhood. The dining room is very pleasant. Most of the time, their meal is something that everybody likes. They have a very full schedule of activities for those that wish to participate.

mathematics4fun@gmail.com

horrible... scant assistance for "assisted living". Dad fell and no one could pick him up when he went to the front desk to complain there was no chicken in his "chicken" soup. Director won't return phone calls. Activities are limited and not of interest to intelligent people. I can't wait to get my dad out of here.

Care About My Loved One

The best things about the Laurels are Dawn, the receptionist; Tiffany, the hairdresser; Patricia and the maintenance staff; the food and majority of the dining room staff (not all); and the fact that they let you do things to customize your room (but you have to leave it in place if you move out); and, Nikki the activity director and the activities offered. The worst things: Jessica, the new General Manger, Michelle, the new Director of Nursing; attitude of some of the nursing staff and some of the wait staff in the dining room. If they don't like you in the dining room, they wait and serve your meal last - very passive/aggressive. Some of the nursing staff don't seem to know what's going on with resident medications even though they have all the information on the cart. One or two of the caregivers are are really rude and surly to the residents. The facility is nice but I would expect that with this level of high-end, expensive, private pay facility. They redid the manl living area, dining room and repainted the downstairs this past year. This was much needed. It's nice but a definite emphasis on 'looks' versus 'function'. Most of the furniture is way too big and too deep for the residents. The room themselves have nice layouts but desperately need to be updated in terms of their kitchen and bath areas.

Susie23

My parents are staying at The Laurels in Highland Creek. The place is excellent in all aspectS. Their dining area and food are fantastic. The facility is beautiful and very clean. The maintenance is very good and my parents are very happy, although I am having problems with their nurses. It seems like the nurses are not aware of what is going on with my mom, but I am totally satisfied with the overall experience.

ex resident relative

I had a family member in the Haven Memory Care. This facility is a well designed layout which gives residents lots of safe space and mobility options. The individual rooms however are dark, dinghy and poorly ventilated. Food service is adequate. The staff, while there are exceptions, are by-in-large cold, indifferent, unhappy and unengaging. The service provided the residents is very robotic and meets minimum standards. The Executive Director is aloof... operates "in the background" and makes no effort to embrace the family. This attitude no doubt permeates the entire staff. The Wellness Director means well but is ill-equipped to produce or manage a staff that stands out in any way. There is no sense of "customer service" or personal responsibility instilled in the care-givers. My family member's condition degenerated very quickly in this environment and I could not recommend the Haven. If you opt to place a family member in this facility... be prepared to become very involved in their daily care or hire a private service to subsidize their care.

Provider Response

Caring Son11

My father moved into The Laurels & The Haven in Highland Creek two weeks ago. The location of the facility was the best of the ones that we saw. The staff was friendly and helpful. It's also relatively very close to my home, and the pricing was within the range normal for Charlotte. The common dining area is like an open cafeteria-type of setting. The facility in general is newer and better taken care of than a lot of the others that we went into. The rooms are one-bedroom and studio that have typical sizes and have a relatively good view. It was the best location and amazingly enough it was very convenient. They have bingo, ice cream socials, game time, movie time, and visits to local malls. They have a fairly full calendar of events, including some exercise and general get-togethers. If the resident is willing to take advantage of it, they can have a fair social time.

Caring107788950

We have selected The Laurels for my father-in-law, and the place was amazing. It had a regular senior living and then also a section for dementia. The coordinator was very accommodating and enthusiastic, he knew all of the residents there, and he walked me through the layout of the place and why it was laid out in a certain way to help seniors physically and mentally get around easily on their own. I loved the amount of little activities they have from church groups to bible study and choir. They were doing things the way it felt like the residents were like living out or like looking outward versus starting to shutdown and just not really care. Everybody was really like looking forward to the day, so I like that. They had guys that go in there and they play poker, they have a craft room and a men’s club with leather and darker accent colors. For the gals, it’s more like a yellow, green and white design. It was so well cut out and nice setting. They did have one couple who the man was over in the side with did memory care, the wife was in the other side and how they coordinate the visits. They did have 5 or 6 couples, and that was out situation; we were looking for potentially moving two people not just an isolated senior. It is located right in the middle of a big high-end suburban neighborhood, and they had access to a golf course.

Jennifer105828450

The Haven was nice, and the rooms were like you are in your own little home; it had a chair and a bed. They had ice cream socials, bingo, gardening, and outings or trips. The food was good, the dining is set up nicely, and the family can eat with them. The staff was good, I never met anyone who didn’t have a smile on their face, and they really had the best interest of the people.

Shirley106601650

At the Laurels, it was a different vibe. The residents seemed to be a little older, and even though some of them that I actually saw were impaired, they were up and around with canes and walkers. It was after their lunch hour, and I thought they were going back to their rooms or over to the activities that they had planned for the day, so I really didn't get a chance to talk to too many of the residents. But it was a clean, well-cared for place with a sunny and warm feeling, and the staff was very nice. They were exceptionally nice to me as far as I am concerned because at that time, I had a walking problem, so they politely gave me a wheelchair, and I was able to get around that way. That, of course, limited me to just certain areas where I could go. I wasn't able to really go outside around the grounds, but I saw one room because I was interested in a two-bedroom apartment, and they only had one available that I could see, so I only saw that one. My daughter-in-law -- who accompanied me -- was taking around, and she said that it was very nice. They had crafts and different things or activities going on. It is a warm atmosphere.

Caring105154250

The Laurels & The Haven in Highland Creek was our second choice. It was The Haven part that we looked at. Everything was awesome about the community. They have a different philosophy -- they provide each patient's needs instead of general -- which is fascinating. Right now, it kind of looks old, but they are in the process of renovation. They had the nicest bathing area as far as safety. They had nice tablecloths and used solid color plates.

Caring103402750

The Laurels was very nice, clean and spacious. The staff was very helpful, informative, and professional. I was very pleased. The dining room is very nice, open, and nice size. They have movies and bingo, they go out shopping, and they bring church services in. It seemed to be a very secure and safe place as well.

Nicole11

The Laurels was really nice. It was actually located very close to the mall. I was very pleased, the rooms were very nice, but it didn't have an open feeling. The staff were great, very attentive, friendly, extremely knowledgeable, and helpful.

Caring101552250

The rooms were small at The Laurels, but the staff was really nice. I saw a little bit of the menu. My mom has dementia, and if I move her there and my mom’s dementia gets worse, they will again move her to another facility.

Provider Response

Lorrie2

The Haven was a real nice place. The staff was nice. The rooms might have been a little bit bigger, but they were nice and well. I like the fact that it's dedicated to memory care.

Caring78288950

Mom has been at The Laurels & The Haven for a month now. My brother chose this facility because of it price; its affordable, and it's close to me. The staff at the facility seemed very nice and very helpful with her. It seems like it's working out fine right now. She is well fed and she's well taken care of. They are doing the things that needs to be done for her.

CaringSon000285

I visited The Laurels and The Haven for my mother. It is a very nice facility. It is clean. Their rooms are nice. The staff is friendly. They also have many activities for their residents. I would recommend this place.

caring5698

The place was excellent. I liked that it has a beauty parlor and a laundry room inside the facility. The only thing I didn't like about The Laurels is the price. The cost is too high. The rooms are small and not all the people there are friendly.

Martha B.

My Mom has been a resident at The Laurels for over a week. I have nothing but praise and high accolades for this facility and its staff. They have put smiles on her face and comfort and ease to her mind which she did not have living by herself. She enjoys sitting on the front porch with her new friends and loves going on outings on The Laurels' bus. I was impressed when I observed a lady at the front desk interacting with a resident that was sitting in the living room. She noticed a change in his demeanor and immediately called the nurse to tend to him. It was just some minor dizziness; however, he got immediate attention. The staff is very attentive to the residents and tries to meet their every need. If this were not so, then I do not believe you would see so many happy people living there. The Laurels in Highland Creek really do their best to make this a "Home Sweet Home" for their residents.

Clara1

Laurels in Highland Creek is close to my home. My husband has been there since December. Their services meet our needs. They have in-house therapy, physical and occupational therapy. The setting was lovely, and grounds are well-kept. Overall, I felt like it was a top rate facility. But as would any senior care facilities, communication can always be better.

anonymousll

The Laurels in Highland Creek is the place that our great aunt now calls "˜home'. My husband and I are her only close family and we visit with her at least 3 times a month. We live in Rock Hill, SC and this assisted living facility is only a short drive away in Charlotte, NC. Our aunt insists that we stop in at the on-site ice cream parlor during our visit, and she certainly doesn't have to twist our arms to get us to agree. This is a cozy little spot that is very nostalgic, and the ice cream is delicious. From the moment we arrive at the main entrance it is easy to see that there is a lot of care and devotion. The residents are always smiling and the facility is extremely neat and tidy. Even the carpets are kept clean and fresh despite being walked on by numerous guests and visitors. According to our aunt this devotion to duty definitely extends to each and every senior aged resident. She needs help to get dressed in the morning and she says she never feels rushed. When she requests assistance for other activities she rarely has to wait for more than a few minutes for someone to arrive. We are delighted in the quality of service, compassion and care that we have personally seen at The Laurels in Highland Creek.

Rebekkah

I have had experience with both The Laurels (the assisted living section) and the Haven (the Alzheimer's section) over the past few years. At first, when my loved one was residing at The Laurels, I was very impresed. The facility was well managed by a woman names Lauren Bonner (sp). The food services were excellent, one that would rival most eating establishments today. And the facility seemed well maintained and clean. Over the past few years, my opinions have changed dramatically. The facility has taken a nose-dive in the administration, the staff are bitter and unhappy, the food is awful, etc. I believe this to be the result of the new Executive Director. Since taking this role, all services have gone down and in addition to the residents, several employees have passed away unexpectantly. I would be weary of placing my loved one here again ever. This place has unfortunately lost the "home feeling" and the caring it once had.