My mother-in-law recently moved in and raves about the food and activities. She loves the staff and neighbors. The med distribution and doctors making housecalls have greatly reduced her stress. She calls every day saying she just had the best day.
The Laurels & The Haven in Highland Creek
Offers Assisted Living and Memory Care
24 Reviews
Reviews of The Laurels & The Haven in Highland Creek
Assisted Living Reviews for The Laurels & The Haven in Highland Creek
October 01, 2018
I am a friend or relative of a current/past resident
September 27, 2017
I am a friend or relative of a current/past resident
They failed to give my grandmother her new blood pressure medicine and she ended up in the hospital; then they blamed our family for it, but they are the ones that work with the pharmacy and they were paid to make sure the medicine was delivered and they failed at that. On top of that they did not investigate or even inform my mother when grandmother fell once and they still owe grandmother money because the business side poorly run. They are just interested in taking your money and drop the ball on the actual caring part.
July 17, 2017
I am a friend or relative of a current/past resident
I'm very satisfied with The Haven in Highland Creek (The Laurels & The Haven in Highland Creek) for my husband. There are 3 different neighborhoods, so it is not a big community that has everybody in one place. The staff is very accommodating, very kind, and gentle to the patients. I'm very pleased with their care. They serve 3 meals a day, and they are giving the residents a choice of 2 different entrees. There are more than enough in quantity, and food is very nicely prepared. It is served to them in their own dining room in their own neighborhood. The dining room is very pleasant. Most of the time, their meal is something that everybody likes. They have a very full schedule of activities for those that wish to participate.
January 10, 2017
I am a friend or relative of a current/past resident
horrible... scant assistance for "assisted living". Dad fell and no one could pick him up when he went to the front desk to complain there was no chicken in his "chicken" soup. Director won't return phone calls. Activities are limited and not of interest to intelligent people. I can't wait to get my dad out of here.
December 20, 2016
I am a friend or relative of a current/past resident
The best things about the Laurels are Dawn, the receptionist; Tiffany, the hairdresser; Patricia and the maintenance staff; the food and majority of the dining room staff (not all); and the fact that they let you do things to customize your room (but you have to leave it in place if you move out); and, Nikki the activity director and the activities offered. The worst things: Jessica, the new General Manger, Michelle, the new Director of Nursing; attitude of some of the nursing staff and some of the wait staff in the dining room. If they don't like you in the dining room, they wait and serve your meal last - very passive/aggressive. Some of the nursing staff don't seem to know what's going on with resident medications even though they have all the information on the cart. One or two of the caregivers are are really rude and surly to the residents. The facility is nice but I would expect that with this level of high-end, expensive, private pay facility. They redid the manl living area, dining room and repainted the downstairs this past year. This was much needed. It's nice but a definite emphasis on 'looks' versus 'function'. Most of the furniture is way too big and too deep for the residents. The room themselves have nice layouts but desperately need to be updated in terms of their kitchen and bath areas.
May 10, 2016
I am a friend or relative of a resident
My parents are staying at The Laurels in Highland Creek. The place is excellent in all aspectS. Their dining area and food are fantastic. The facility is beautiful and very clean. The maintenance is very good and my parents are very happy, although I am having problems with their nurses. It seems like the nurses are not aware of what is going on with my mom, but I am totally satisfied with the overall experience.
November 16, 2015
I am a friend or relative of resident
I had a family member in the Haven Memory Care.
This facility is a well designed layout which gives residents lots of safe space and mobility options. The individual rooms however are dark, dinghy and poorly ventilated. Food service is adequate. The staff, while there are exceptions, are by-in-large cold, indifferent, unhappy and unengaging. The service provided the residents is very robotic and meets minimum standards.
The Executive Director is aloof... operates "in the background" and makes no effort to embrace the family. This attitude no doubt permeates the entire staff. The Wellness Director means well but is ill-equipped to produce or manage a staff that stands out in any way.
There is no sense of "customer service" or personal responsibility instilled in the care-givers.
My family member's condition degenerated very quickly in this environment and I could not recommend the Haven. If you opt to place a family member in this facility... be prepared to become very involved in their daily care or hire a private service to subsidize their care.
Provider Response
We always appreciate the feedback of our family members and thank you for taking the time to write a review. We are pleased that you noted the benefits of our design and layout to our residents, but recognize that we fell short of your overall expectations. The feedback you have provided will be used to create and implement a continuous improvement plan specific to these areas. It is certainly our goal to meet and exceed standards, as well as the expectations of those we have the privilege of serving. Thank you again for providing us with additional perspective and the opportunity to use it to continue working to be our best.
October 27, 2015
I am a friend or relative of a resident
My father moved into The Laurels & The Haven in Highland Creek two weeks ago. The location of the facility was the best of the ones that we saw. The staff was friendly and helpful. It's also relatively very close to my home, and the pricing was within the range normal for Charlotte. The common dining area is like an open cafeteria-type of setting. The facility in general is newer and better taken care of than a lot of the others that we went into. The rooms are one-bedroom and studio that have typical sizes and have a relatively good view. It was the best location and amazingly enough it was very convenient. They have bingo, ice cream socials, game time, movie time, and visits to local malls. They have a fairly full calendar of events, including some exercise and general get-togethers. If the resident is willing to take advantage of it, they can have a fair social time.
June 21, 2015
I visited this facility
We have selected The Laurels for my father-in-law, and the place was amazing. It had a regular senior living and then also a section for dementia. The coordinator was very accommodating and enthusiastic, he knew all of the residents there, and he walked me through the layout of the place and why it was laid out in a certain way to help seniors physically and mentally get around easily on their own.
I loved the amount of little activities they have from church groups to bible study and choir. They were doing things the way it felt like the residents were like living out or like looking outward versus starting to shutdown and just not really care. Everybody was really like looking forward to the day, so I like that. They had guys that go in there and they play poker, they have a craft room and a men’s club with leather and darker accent colors. For the gals, it’s more like a yellow, green and white design. It was so well cut out and nice setting. They did have one couple who the man was over in the side with did memory care, the wife was in the other side and how they coordinate the visits. They did have 5 or 6 couples, and that was out situation; we were looking for potentially moving two people not just an isolated senior. It is located right in the middle of a big high-end suburban neighborhood, and they had access to a golf course.
June 21, 2015
I am a friend or relative of a resident
The Haven was nice, and the rooms were like you are in your own little home; it had a chair and a bed. They had ice cream socials, bingo, gardening, and outings or trips. The food was good, the dining is set up nicely, and the family can eat with them. The staff was good, I never met anyone who didn’t have a smile on their face, and they really had the best interest of the people.
May 15, 2015
I visited this facility
At the Laurels, it was a different vibe. The residents seemed to be a little older, and even though some of them that I actually saw were impaired, they were up and around with canes and walkers. It was after their lunch hour, and I thought they were going back to their rooms or over to the activities that they had planned for the day, so I really didn't get a chance to talk to too many of the residents. But it was a clean, well-cared for place with a sunny and warm feeling, and the staff was very nice. They were exceptionally nice to me as far as I am concerned because at that time, I had a walking problem, so they politely gave me a wheelchair, and I was able to get around that way. That, of course, limited me to just certain areas where I could go. I wasn't able to really go outside around the grounds, but I saw one room because I was interested in a two-bedroom apartment, and they only had one available that I could see, so I only saw that one. My daughter-in-law -- who accompanied me -- was taking around, and she said that it was very nice. They had crafts and different things or activities going on. It is a warm atmosphere.
April 18, 2015
I visited this facility
The Laurels & The Haven in Highland Creek was our second choice. It was The Haven part that we looked at. Everything was awesome about the community. They have a different philosophy -- they provide each patient's needs instead of general -- which is fascinating. Right now, it kind of looks old, but they are in the process of renovation. They had the nicest bathing area as far as safety. They had nice tablecloths and used solid color plates.
April 14, 2015
I visited this facility
The Laurels was very nice, clean and spacious. The staff was very helpful, informative, and professional. I was very pleased. The dining room is very nice, open, and nice size. They have movies and bingo, they go out shopping, and they bring church services in. It seemed to be a very secure and safe place as well.
February 19, 2015
I visited this facility
The Laurels was really nice. It was actually located very close to the mall. I was very pleased, the rooms were very nice, but it didn't have an open feeling. The staff were great, very attentive, friendly, extremely knowledgeable, and helpful.
February 11, 2015
I visited this facility
The rooms were small at The Laurels, but the staff was really nice. I saw a little bit of the menu. My mom has dementia, and if I move her there and my mom’s dementia gets worse, they will again move her to another facility.
Provider Response
Thank you for your recent visit and taking a moment to share your thoughts. We are proud of our community and pleased that our menus and the warmth of our residents and staff made a positive impression. It seems that during your visit you might have viewed our studio apartment that is the smallest of our four floors plans. We do recognize that for some, this particular plan seems a bit on the cozier side and perhaps the larger one bedroom, or two bedroom at nearly 600 square feet might be a better fit. In conjunction with the many floor plan options, we are also fortunate to have both assisted living at the Laurels and our award winning, Bridge to Rediscovery, memory care at the Haven, both located on one convenient campus. Our Haven is its own neighborhood adjacent the Laurels as it is specifically designed to promote as much independence for our memory care residents as possible. Guest perspective always helps us to improve and we would like to invite you to come again to see all of our floor plans, visit the Haven neighborhood and experience our menu by joining us for a delicious meal. Thanks again for your review.
Steven Poole, The Laurels & The Haven in Highland Creek
February 28, 2014
I visited this facility
The Haven was a real nice place. The staff was nice. The rooms might have been a little bit bigger, but they were nice and well. I like the fact that it's dedicated to memory care.
January 31, 2014
I am a friend or relative of a resident
Mom has been at The Laurels & The Haven for a month now. My brother chose this facility because of it price; its affordable, and it's close to me. The staff at the facility seemed very nice and very helpful with her. It seems like it's working out fine right now. She is well fed and she's well taken care of. They are doing the things that needs to be done for her.
August 28, 2013
I visited this facility
I visited The Laurels and The Haven for my mother. It is a very nice facility. It is clean. Their rooms are nice. The staff is friendly. They also have many activities for their residents. I would recommend this place.
May 31, 2013
I visited this facility
The place was excellent. I liked that it has a beauty parlor and a laundry room inside the facility. The only thing I didn't like about The Laurels is the price. The cost is too high. The rooms are small and not all the people there are friendly.
May 28, 2013
I am a friend or relative of resident
My Mom has been a resident at The Laurels for over a week. I have nothing but praise and high accolades for this facility and its staff. They have put smiles on her face and comfort and ease to her mind which she did not have living by herself. She enjoys sitting on the front porch with her new friends and loves going on outings on The Laurels' bus. I was impressed when I observed a lady at the front desk interacting with a resident that was sitting in the living room. She noticed a change in his demeanor and immediately called the nurse to tend to him. It was just some minor dizziness; however, he got immediate attention. The staff is very attentive to the residents and tries to meet their every need. If this were not so, then I do not believe you would see so many happy people living there. The Laurels in Highland Creek really do their best to make this a "Home Sweet Home" for their residents.
February 24, 2013
I am a friend or relative of a resident
Laurels in Highland Creek is close to my home. My husband has been there since December. Their services meet our needs. They have in-house therapy, physical and occupational therapy. The setting was lovely, and grounds are well-kept. Overall, I felt like it was a top rate facility. But as would any senior care facilities, communication can always be better.
June 09, 2011
Friend or relative of resident
The Laurels in Highland Creek is the place that our great aunt now calls "˜home'. My husband and I are her only close family and we visit with her at least 3 times a month. We live in Rock Hill, SC and this assisted living facility is only a short drive away in Charlotte, NC.
Our aunt insists that we stop in at the on-site ice cream parlor during our visit, and she certainly doesn't have to twist our arms to get us to agree. This is a cozy little spot that is very nostalgic, and the ice cream is delicious.
From the moment we arrive at the main entrance it is easy to see that there is a lot of care and devotion. The residents are always smiling and the facility is extremely neat and tidy. Even the carpets are kept clean and fresh despite being walked on by numerous guests and visitors.
According to our aunt this devotion to duty definitely extends to each and every senior aged resident. She needs help to get dressed in the morning and she says she never feels rushed. When she requests assistance for other activities she rarely has to wait for more than a few minutes for someone to arrive.
We are delighted in the quality of service, compassion and care that we have personally seen at The Laurels in Highland Creek.
March 31, 2009
I am a friend or relative of resident
I have had experience with both The Laurels (the assisted living section) and the Haven (the Alzheimer's section) over the past few years. At first, when my loved one was residing at The Laurels, I was very impresed. The facility was well managed by a woman names Lauren Bonner (sp). The food services were excellent, one that would rival most eating establishments today. And the facility seemed well maintained and clean. Over the past few years, my opinions have changed dramatically. The facility has taken a nose-dive in the administration, the staff are bitter and unhappy, the food is awful, etc. I believe this to be the result of the new Executive Director. Since taking this role, all services have gone down and in addition to the residents, several employees have passed away unexpectantly. I would be weary of placing my loved one here again ever. This place has unfortunately lost the "home feeling" and the caring it once had.
Memory Care Reviews for The Laurels & The Haven in Highland Creek
April 23, 2020
I am a friend or relative of a current/past resident
From the first few days, another resident followed him everywhere, called him by her husband's name and demanded that he belonged to her. She put her hands on him, she tried to drag him from his DARK room with me sitting there (twice within 10 minutes), and the community said she was only "shopping". Not to be alarmed. I told them I did not want them together because she frequented everyone's rooms and took things and I did not want him doing that. He would go into rooms but I never saw him with anything or anything in his room that he had carried there. Reportedly from staff, The Haven did little to keep them apart unless I was there. Finally, they told her husband who was furious and blamed my resident. I have no idea what the Haven told him. He also threatened to sue us. This conversation took place is the open hallway. He jumped me and refused to listen so I walked away but I ran into a volunteer there just around the corner and she said not to worry. I did worry and I decided that was the last straw.
He fell over a chair in the dining room TWICE. He does not have good perception of where he is sitting and the chairs have narrow arms and rollers on the front two legs. He would sit on the arm of the chair and tip it and land in the floor. The caregiver said they saw it but they don't help people get into chairs! I told them I am paying for level 3 care which means almost the highest level and since I do most of the rest of his care, the least they could do was get him safely into a chair instead of watching him fall.
He also broke a low door (gate type) at the center kitchen. They told me he broke it but not how or if he fell. I can't imagine how he didn't fall. One of the caregivers finally told me that he was attempting to climb over it. Why didn't they intervene?
On one morning when I arrived I waited just outside his bathroom door while the caregiver was supposedly preparing him for the day. The caregiver brushed his teeth with Desitin! I was told they would buy him a new toothbrush, small gesture, and it never happened. No apology to him, he was not seen by a clinical person, he just got to EAT the Desitin. At first they said he did it, but I have brushed his teeth for two years and he couldn't even put the toothpaste on the brush so he could not have done it. You had to put the toothpaste on the brush and help him get it to his mouth before he understood. Plus I went into the bathroom immediately to clean up and found the Desitin on the toothbrush. It was also on the outside of his mouth and all in his teeth!
I complained that they did not make his bed properly. The corner sheets were not pulled and the sheet was basically a ball in the middle of the bed. Many days, I changed the sheets because they were dirty and stained from personal accidents and still on his bed. Sometimes there would be no blanket. No consistency. I re-made his bed almost every day.
When I complained that he was smelly, I was told they didn't know how to shower him and I needed to assist. That wasn't until the last week he was there. I only know of one other shower.
I was told that he wandered into rooms when people were in bed (between 6-10pm) so I needed to be there every night to take care of him or hire someone to do it...an additional cost he could not afford. I was already there most of every day so I just stayed with him. I am not young and this was difficult for me. Also, several nights I sat there for 2 hours on the sofa with him while he slept before they tried to put him to bed. One night it took three people to drag him into a wheel chair because he was so limp, and drag him into bed! I sat there every night and watched caregivers watch movies, and sit at a desk after everyone was in bed and I was still there. They never offered to put him to bed or watch him so I could go home.
Once when I arrived, he only had on a t-shirt and no long sleeve shirt. I asked why and the cna said he had taken it off. I said where is it? She said she had no idea, and she made no effort to re-dress him. He gets cold. I had to have a sign put on his closet to tell them to put socks on him and an undershirt.
Another evening I arrived at dinner time and everyone was seated for dinner except for him. I asked where he was and no one knew. I ran from community to community (there are 3) asking if anyone had seen him? Finally, they could see I was frantic and they started looking for him and he was in a bathroom in one of the rooms trying to go. He could have fallen and they would have served dinner and never even wondered why he wasn't there.
The laundry would be a balled up mess in his closet. His socks would come from the laundry looking dirtier than when they went. I don't know how they did that! HIs t-shirts often looked like they have been balled in a knot. The last day they just dropped his laundry off in a mess in his clothes basket.
I brought him sandwiches and snacks for the middle of the night in case he woke up. I did most of his personal care....very rarely was he shaved. He wore the same clothes more than one day and he slept in these same clothes as well.
Sometimes his medication was given as early as 7 pm. The idea was for him to have it later so he could sleep through the night. When I said something about that being way to early, the med tech just said 'it didn't matter. But if he woke up in the night and started wandering it was a big deal and the caregivers complained about it to me.
The food was adequate, but since I was there for most meals it was apparent that the menu was short and the meal rotation was very frequent.
I was there most of every day trying to take care of him and still there is an exhaustive list of errors and negligence.
I would say that because he was a man, it was difficult for them as he didn't fit the routine of the ladies. Although prior to admission I told them he wandered and I was told it was fine, that they all do that. Well that is true if you are a lady but he was a man and that mattered. The ladies wandered in and out of rooms all time but I was required to be there because he was a man and I was told that the loved ones of others were upset. But I guess these families did not object to having a male employee bathe these ladies late at night. I observed one lady walking back to her room with her whole backside exposed and she had been bathed by a man. But for some reason they could not bathe my resident.
I spent most of every day there and still paid for level 3 care. I would not say we received level 3 care as I understand it. If they could not care for him and protect him from other residents, they should not have accepted him. Keep in mind he was only there a few weeks.
Costs for The Laurels & The Haven in Highland Creek
Services and Amenities of The Laurels & The Haven in Highland Creek
Costs
- Fee Structure Extra: We Offer A Month To Month Rental
- Assisted Living Starting At: $3585/month
- Memory Care Starting At: $4835/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: Yes
- Studio Apartments
- Housing Extra: Alcove
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
- Dining Extra: Vegan
Features
- Beauty Barber Shop
- Resident Transportation
- Golf
- Tv Room
- Garden And Patio
- Resident Parking
- Pool
- Tennis Courts
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Technology Extra: Emergency Call System
Health services
- Skilled Nursing
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Book Clubs
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: 4 Things You Need To Know About The Laurels: 1. All Of Our Residents Wear A Pendant With Gps Technology. If A Resident Needs Assistance They Can Push Their Pendent And Our Care Staff Knows Their Exact Location Within The Community. 2. Our Community Offers Physical, Occupational And Speech Therapy. Our Therapists Are Hired, Trained And Managed By The Laurels No Contracted Third Parties. 3. Our Dining Program Offers Restaurant Style Service. The Dining Room Is Open For A 2 Hour Window During Every Meal Time, And Our Residents Order Off A Menu. We Also Offer An "All Day" Dining Bistro Menu That Allows Residents To Order Something Off That Menu Any Time Of The Day. We Also Include 3 Snacks Per Day Hand Delivered By Our Care Team. 4. Our Community Is Located In The Beautiful Highland Creek Neighborhood. A Sprawling 1,900 Acre Community Complete With Swimming Pools, Tennis Courts, Hiking And Walking Trails, A Fishing Pond, Golf Course, And A Sports Complex
Guest services
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Low Salt
- Vegetarian
Languages
- English
General
- Resident Capacity: 155
- Staff Patient Ratio: 16:1 Al, 6:1 Mem Care
- Respite Care
- Minimum Age: 55
- Pets: Yes
Range of services
- Physical Therapy
Types of care
- Meal Preparation
Training Areas
- Memory Care Training
Licenses
- State Licenses: HAL-060-106
About The Laurels & The Haven in Highland Creek
We've thought of everything at The Laurels in Highland Creek! The assisted living community is designed around individual neighborhoods, each with it's own personality fostering closeness within each residence. Each senior neighborhood contains a mixture of one- and two-bedroom, alcove, and studio apartments; each is handicap adaptable.
The Laurels in Highland Creek assisted living community is situated in a lovely master-planned community in northern Mecklenburg County amid beautifully-landscaped grounds, including parks, walking trails, and a championship golf course.
The Highland Creek Community offers resident access to a Golf Club, Racquet Club, Swim Club, and Sports Club and is only minutes away from great shopping venues.
The Haven is an assisted living residence designed, programmed, and staffed for individuals with early, middle, and late stages of Alzheimer's and dementia.
Tailored to enhance dignity and foster independence, The Haven has licensed, on-site nurses and offers a progressive approach, which encourages family participation through care planning, education, special events, and support groups.
Map of The Laurels & The Haven in Highland Creek
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