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The Stratford

405 Smith Level Road, Chapel Hill, NC 27516

(800) 558-0653 (Caring Family Advisor™)

2.6

(10 reviews)

Offers Assisted Living and Memory Care

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The Stratford
The Stratford
  • Top rated on Caring.com

Chapel Hill, North Carolina 27516


2.7

(10 reviews)


Bedroom Type

studio


Starting Price

Pricing not available



Care Types

Assisted Living, Memory Care

View Community

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Chapel Hill, North Carolina 27517



Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

$7,421/mo



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Assisted Living, Memory Care

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Chapel Hill, North Carolina 27517



Bedroom Type


Starting Price

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Care Types

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Reviews of The Stratford in Chapel Hill, North Carolina

2.6

(10 reviews)

  • Facility

    2.7

  • Staff

    2.2

  • Food

    1.8

  • Activities

    1.2

  • Value

    2.0

JB

2

January 23, 2024

I am a friend or relative of a current/past resident

I was visiting a friend for a year at the Stratford and witnessed the short staffing as well as the horrible meals they serve the patients. I am sure like most places like this it is all about maximizing profits and not about elder care. The whole facility would gather outside cafeteria waiting for doors to open, then meals served very slowly with very small glasses of tea or water What looked like a thin steak um slice in a stale hoagie role, one nice lady who sat at the table usually turned down meals for a bowl of rice crispies and I can't say I blame her. If you ever have to put your loved one in a facility, stop in at dinner time mid week for a Suprise visit not a scheduled visit.

Hampton

4

June 14, 2022

I am a friend or relative of a current/past resident

My mom has moved into The Stratford. I chose that place for her because, number one, it is in Chapel Hill, and that's where she grew up, she has classmates there, and she has her two sisters there, and I was thinking that will make it easier for them to visit. Number two, as far as the facility, it is a good size, not too small and not too large, and their one-time community fee was not as exorbitant. My mom is in a shared room. It's nice. It has a sink and a bathroom within that shared space. The caregivers and the administrators are attentive. They seem to be active. They are on par with everybody else. I looked at the activity board and the activities would be the typical stuff. They have exercise, socializing, card playing, and some kind of little activities. It seems there's a weekly outing like to botanical gardens and that kind of stuff.

James Forbes

1

March 20, 2022

I am a friend or relative of a current/past resident

I am a friend of a resident who was placed by the state in the Stratford. As a neighbor, I discovered that my friend had dementia and was unable to pay her utility bills and conduct adult activities. The state placed her in this facility and assigned a guardian. She was admitted with only the clothes on her back. The state sold her house, car, and all belongings to pay for her care. Assigned to a bare bones room with no no personal clothing, I allowed her to select a wardrobe from LL Bean and Landsend, her favorite clothiers. In addition, I bought a recliner, reading lamp, chest and end tables. She was also provided with a radio and echo dots, which she thoroughly enjoyed. After the the Covid restrictions were relaxed, I discovered absolutely everything was gone, even her collection of crosses. The director told me my friend leaves possessions around and the large items may have been moved to the basement. She advised me to put labels on the replacements and take pictures, which I have done. Since she is a devout Catholic, I take her to Mass each week. and my wife washes and styles her hair. Maryann is dressed in old clothes that do not fit her. When I ask that she wear the clothing marked with her labels, I am told they have no control over what she wears. Many of the personnel are rude beyond belief. I have met some that are courteous, professional and caring, but they disappear after a few months. The rude ones seem to last. We have been banned from taking her to church in the future. Last week it was bruises, this week because she comes back drunk . I am so sad that my friend must spend her final days in this place. Please consider this review before you assign a loved one.

sgtpep57

2

July 20, 2019

I am/was a resident of this facility

The room stinks The staff have their favorites and I'm not one of them. They are just making my life even harder then it was The food so far, bad just bad

suprised

1

January 24, 2019

Other

Had been visiting a relative there and am shocked at what happens here. In the dining room and in general. The medicine givers seems to have no regular schedule and are overworked. The few meals I have seen are horrible, dirty table cloths utensils as well as glasses. I was shocked to witness a girl pick up the plastic glasses with her fingers in each glass to put ice in them. Several residents say the food is getting worse. Power goes out and there is no backup generator or emergency lighting. Residents,many in wheel chairs have to push heavy doors open to enter the courtyard.Love to see a local new station visit here. Do Not place your loved one in this facility. They must clean up their google reviews.

Betannia

1

October 30, 2018

I am a friend or relative of a current/past resident

Avoid this place. Bad management that is unresponsive to concerns. My mother is often left with nails not cut for months (unless we do them). She has alzheimers and forgets to wash, hence feces get trapped under her nails and fungal growth sets in. Many residents who defecate are left soiled sitting around in their poop. Laundry room is too small, thus staff cannot keep up with dirty laundry. Memory care patients are in a prison. They never get to leave the building or are taken for walks. They do have a separate enclosed courtyard but that is neglected. Do not be fooled. The plants in that courtyard have been brought in by a volunteers---who also care for them. Ditto for the wall art. Birdfeeders etc. The management only spends money on the areas visitors see. Staff do not encourage memory care patients to at least get to the enclosed courtyard for fresh air. Rather, the staff use it for themselves when they want to smoke. There are some very good staff here, but the good people get demoralized by what they see. Hence, lots of staff turnover. If we could afford it, we would take mom elsewhere.

barbara617384

4

May 20, 2017

I am a friend or relative of a current/past resident

My father is in The Stratford. They are very upfront about the cost. My father gets three meals a day and has a private room, which I think is good for my dad. They have a doctor on call who comes once a week and checks all of the patients. They have a monthly calendar of activities like bingo games and trips for all of the patients to take advantage of. They have two snacks a day. Some of the staff is informative, and some of the staff does not know much. However, the last time that I visited my dad, there weren't many people watching the patients; I was told that they were having a meeting, which was a really scary thing because when I got into my father's room, the floor was wet. They sent the director over and I talked to her, and she was very nice. Other than that, I think they are doing a great job.

WantTheBestForNCPatients

2

April 22, 2017

I am a friend or relative of a current/past resident

Finding a caring and effective place for a loved one that is elderly or suffering from dementia and who is living on a limited income is difficult. Unfortunately, The Stratford of Chapel Hill is not a place to consider for this type of care. The grounds of The Stratford facility are kept clean and very presentable. Residents who are not in the dementia/Alzheimer’s Disease wing can often be found sitting outside the facility in the front entrance canopy area where there are flowers and some scenery. There is adequate free parking available for family and guests. Inside The Stratford, the facility is split between two distinct sections. The first section contains the lobby, administrative offices, and assisted living areas for senior who are at various stages of independence. The lobby opens into an initial area where there are Administrative Offices and a reception desk area. The staff can be easily contacted in their offices without an appointment. The reception desk is not often in use; however, a staff member in the area monitors residents/guests entry and exits. All areas are kept clean and appear to be well-managed. The second area of the facility is the dementia/Alzheimer’s care wing. It is a restricted area. This wing is where The Stratford’s performance in effectively caring for its patients deteriorates. When approaching the wing, there is an acrid smell. Once in the wing, the smell’s intensity varies while walking past certain rooms. The rooms appear to be clean except for the offending smells. The residents/patients in the first section of The Stratford appear to be in good to reasonable physical shape. The residents/patients in the second section do not appear to be taken care of as well. Patients in the second section can walk freely, but they can be found in soiled clothing that needs to be changed. Some patients have bruises and cuts or appear to be feeble and have lost significant amounts of weight. Others appear to be in reasonable health. Patients confined to their rooms are in varying states of cleanliness hygienically. These patients do not receive the attention they should get. The staff at The Stratford are polite, friendly, professional, and attentive to the requests of the residents and guests when they are made. High staff turnover is a problem in the dementia/Alzheimer’s Disease wing. On the evenings and weekends, the staffing numbers are greatly reduced putting into question the adequacy of care for its residents/patients. A reduction of staff in the first section may make sense; however, a reduced staff in the second wing does not. The meals and snacks at The Stratford appear to be nutritious and are served at regularly scheduled intervals. In the dementia/Alzheimer’s Disease wing, there is no individual assistance for the patients having difficulty eating. Medications are administered according to individual resident/patient requirements. The Stratford provides a van and staff assistance for getting resident/patients to their medical appointments. The Stratford notifies family when their loved one has been taken to the hospital for a health emergency. Doctors and nurses visit the facility at routine times. Family members are notified when medical issues are discovered. The Stratford has the potential to be a great operation, but it needs improvement. Most of the improvements are needed in its dementia/Alzheimer’s Disease wing. For this reason and others listed above, The Stratford can only be given two stars.

Caring111796750

5

August 27, 2015

I visited this facility

My mother liked Shepherd House because they had a little bathroom in the room. It had a pull chain in case you needed help getting in and out of the shower or in case of emergency. The staff were all very friendly. They remodeled it since I was there, but it looked pretty then.

Hosscollah

4

May 8, 2015

I am a friend or relative of a resident

My mom is at The Stratford, and their staff has been great. The rooms are kind of ensembles right now, and they are in the process of refurbishing the building inside. With their activities, I know they have bingo, and they do have somebody to come every now and then.

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Services and Amenities of The Stratford in Chapel Hill, North Carolina

Costs

  • All Inclusive Rent

Room and housing options

  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • Dining Room Shared Meals

About The Stratford in Chapel Hill, North Carolina

Residents and their families appreciate the personalized care and attention provided by staff at The Stratford in Chapel Hill, North Carolina. Nutritious meals and snacks are prepared on-site, and residents remark on how tasty the food is. Families appreciate that dignified help with daily life tasks such as bathing, bathroom visits and mobility assistance are rendered as needed by skilled caretakers. A separate memory care wing is available for those with Alzheimer's, with a small outdoor garden for residents to enjoy. Families compliment the private rooms designed specifically for seniors to move safely around.

Map of The Stratford

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