The Heritage

Mike S

The staff at the Heritage took care of my mom in her final few years. Caring for patients with memory and faculty loss is obviously incredibly challenging. There are numerous activities for the residents and great efforts are made to provide for social interaction. Mom loved playing Bingo and the staff always ensured that she was able to join in the games. Over the past few years I saw so many examples of love, respect, and dignity given to the residents. We were very lucky to have had our time with the Heritage and will never be able to thank the staff enough.

Reviewer RC#0124b

The Heritage is lovely. They take very good care of my mother-in-law. They're conscientious and kind to the residents. The residents seem very happy, too. She's in memory care and they do a very nice job. She has a lovely sitting room, her own full bathroom, and her own bedroom-all being separate. Then there is a kitchenette, a sink, a cabinet, and a little mini bar fridge where she could have snacks and little drinks on the quick because meals are provided. It's not the newest facility, but it is clean and neat. It has no odors. It's got some more space compared to some other places. They have a very full social calendar with all sorts of things like ice cream socials, music, crafts, and church.

cmlk

This place was unbelievably bad. They accepted my Mom's application and took my Mother's money. I moved her into the facility. They quickly decided she was not suitable-within days. Would not refund any of her application fee, or monthly fee. She paid roughly $3000 for the less than a week she was there. They damaged and destroyed her clothes and possessions in the process of removing her from the room. Without exaggeration, they returned her clothes covered in feces and piled clean clothes, bedding and so on, into the same bags. They severely damaged a brand new refrigerator. Staff here was rude and aggressive.

pamnie

Please don’t bring your loved ones to this facility! Every aspect is just horrible starting with the administrator right down to the food. Our loved one is filthy, malnutritioned and is worse off now since being there. They drug up all their residents so they don’t have to bother with them. Just a horrible place. They put on the charm when families visit But we know different. As far as a memory care unit they don’t do anything with the residents to help them. Honestly I wouldn’t put a rattle snake in that dump! Run run run

Reviewer82719

My father was at The Heritage at Loretto, and it was not good. They had bedbugs. They need to improve on their cleanliness. The elevator stunk, and the floor smelled. These people are all incontinent, and they don't clean enough. He was covered in bedbug bites last summer. He refuses showers, so they just let him go without a shower. For three years, the only showers he got were when we gave him a shower. They didn't have enough staff to take care of the number of people that were there. The staff turns over, and they don't speak English very well. We're stuck there because there were not enough facilities up in Central New York that had available beds. They had a good activities director who tried very hard to get the people listen to music. They refused to do any special diets, they wouldn't do low fat, and they didn't do diabetic. It's old and needs updating of the furniture, the walls, and the paint. It was built in 1925, they had the original elevator, and it smelled. It's just as expensive as every other place.

Silverfish

Overall, the facility was excellent. The entranceway was welcoming and well-kept, with friendly staff waiting to help guide you through the facility. The lobby was well-decorated and didn't feel like a hospital; it felt more like a hotel. The nurse who was with us was also the nurse who was caring for my great-grandmother, and she was pleasant and friendly. There were a few staff members that seemed to be less pleasant, but we did not have a direct experience with them. The rooms were simply furnished and were a little dull. There wasn't a lot of room for personal belongings. However, they did feel nicer than something like a hospital room. Out of curiosity, we tried some of the food and found it to be surprisingly good. We looked into some of the services and facilities provided and found that were plenty of additional amenities for those able to take advantage of them, such as an entertainment room with various activities, and a swimming pool. The only major negative of the facility is that the care staff seemed to have a slow response time, though that could have been due to understaffing.