Van Duyn Center for Rehabilitation and Nursing

Supportk

Some of the staff is great, but you lack of staffing. One aide at night for 90-110 residents tells me this company does not care for the safety of their residents. Aides tell residents they already went to the bathroom, get back in bed. Reported to the state COCKROACHS, The State is a Joke. They don't care that roachs are crawling over residents in their beds. Residents with Hypertension or diabetic are given regular diets. Extremely high in sodium or high simple carbs. Diabetics getting breakfast sometimes 11am, Lunch 3pm, dinner as late as 10pm. This is usuallyweekends. I can go on and on. Place needs to be closed down. State needs to care for residents to know how they should be treated and cared for. Not lie on documents because there isn't enough time to do proper care, drinks, toileting, washing. The residents loose their dignity.

Annabelle456

I would recommend Van Duyn, the nursing was good and I didn't have to ask for a concierge, they just showed up. I even went to Mass.

Candy723

I would recommend Van Duyn, the LPNs and RNs made my stay more comfortable. The Nursing, Housekeeping, therapy and social work were all great! The concierges even prayed with me.

Ricky G

I was at Van Duyn for rehab, and the nursing, recreation, housekeeping, therapy, and nutrition were all fine. I would recommend them.

Robbie34

I was at Van Duyn for rehab, and the nursing, recreation, housekeeping, therapy, and nutrition team were all great. I would recommend them.

AnnieMay4

I would always recommend Van Duyn. The nursing was good, and I didn't even have to ask for a concierge's help with anything; they always showed up ready to help. I even went to Mass. Thank you for everything Van Duyn

Mishy5

I would recommend Van Duyn, the staff was awesome. They welcomed my mother with open arms when we arrived, the concierge team is awesome, and they made me feel comfortable leaving my mother.

RonnieLL

I feel like I made the right choice by coming to VD! The concierge was great, the social work was great, housekeeping was good, and Nutrition was great, too. For Physical therapy, that gym was off the meter. My therapist really pushed me to excellence. My respect and appreciation for them I could never fully express.

KatyMik

I went to Van Duyn for rehab because I was having trouble walking. Therapy encouraged me to walk again; actually, all of the staff did. The concierge team was kind and helpful during my stay.

happy to be out

The wound care person I had was wonderful! She was professional and caring. My OT and PT were also great! I spent 3 months there, I was released September 2022. The food was horrible! There were a few really good and caring aides. But the facility is under staffed. There were times I was left on the commode up to 2 hours, more than once. Sometimes I wouldn't be helped out of bed until 11am. Many staff were very unprofessional, talking on the phone, yelling at people on the phone when they were there to help. Many, many times my call bell was turned off at the nurses station. I was so glad when I finally got out. I had to find wound care for myself, the social worker I had was absolutely worthless.

GregSw

I would recommend Van Duyn, this was absolutely the right choice! Nursing was fantastic; therapy was phenomenal; the recreation was excellent, and the concierge didn't disappointment. I would return without hesitation!

Eileen R

I would recommend Van Duyn because it's a good place. All the services that I used were good. Everyone there helped me get better.

NickTo

I didn't use all the services but Physical & Occupational Therapy was a good service. All the services were good and the staff that made my stay more comfortable treated me very well. (Melissa-PT and Brittney-CNA).

BLang

I would recommend Van Duyn. My aides took very good care of me during my stay, and my nurses were good at their jobs too. The concierge service was good, and I had never heard of it before coming here. I had a comfortable stay.

StevePar

I was in VD for rehab after having an amputation. The thing that stands out the most is the Therapy Department, they were great! I felt comfortable with everyone I worked with, I would recommend Van Duyn for Rehabilitation.

Danny_B

I would recommend Van Duyn. There were three staff members that made my stay more comfortable; Tarana, Keisha, and Lisa. I had an overall good experience.

Provider Response

Will.N

The nursing at Van Duyn was good. Renee from social work was very helpful. Housekeeping kept my room clean and tidy. Laundry was also very good, and I got my clothes back in 24 hours. Everyone at Van Duyn Center in Syracuse was very nice, and there was very clear communication.

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Greg Swindon

I would recommend Van Duyn Center for Rehabilitation and Nursing. This was absolutely the right choice. Nursing was fantastic; therapy was phenomenal, Recreation was a excellent and the Concierge didn’t disappoint. I would return without hesitation.

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AnnaBrown

I would recommend Van Duyn Center. Nursing was good and I didn’t even have to ask for concierge, because they would show up to ask if I needed anything.

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IdaJ

Van Duyn Center has been good to me. I would recommend them to anyone who asks. I had a good stay. All my services were good snd housekeeping was great.

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CindyFoley

The staff at Van Duyn is kind and caring. My husband felt well cared for and I appreciate all that they did for him.

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WilsonA

The nursing department at Van Duyn was excellent. Social work was good, nd the food was good too. Housekeeping was great, and so was the Concierge. They all met my needs, and I met a lot of good people here

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Joanne Georgiade

The nursing staff at Van Duyn Center was very nice. Moria and the nurse that wrapped my leg were polite, and sweet. Tarrana of Concierge was nice and patient. Housekeeping was good, and kept my room clean and tidy. Laundry was good, and all my clothing always came back.

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DallyS

I really appreciate and am so thankful for the concierge services at Van Duyn Center. Mr. Birds and Tarana have treated me with tremendous kindness. I am very grateful to have them there for me, I am alone with no family nearby and they treat me like family. I am also grateful for Danish’s, a CNA who also treats me like family. The teams on my floor, including nurses go above and beyond.

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martinkeller

Tarana from concierge is wonderful. Nursing staff is overall good. Sally of diet-tech is great, she address all my food related issues. Alif from social work is great, and he encourages me a lot. Van Duyn Center staff loves helping residents and pointing them in the right direction.

Provider Response

WilliamN

Nursing was good. Renee from social work was very helpful. Housekeeping was good, they kept my room clean and tidy. Laundry was good, I got my clothes back within 24 hours which was shockingly nice. Concierge was good, and the communication and everyone was nice.

Provider Response

geob

I have a sister who is currently a resident at Van Duyn Floor 4C. My sister is bedridden and therefore completely dependent on the staff for her meals and personal hygiene. The staff has been rude, and belittling to my sister, making her sit in her own feces, waiting for her meals. During this pandemic it has been heart wrenching to receive countless phone calls of her crying, saying she was called names, and told her to act her age and not soil her pants. I am so disgusted by the actions of the staff that has been appointed to care for my sister. I have made numerous calls to management, only to be told there would be an investigation, then not even being called back on the matter. I am currently working to have my sister relocated. BEWARE when looking for placement for a loved one.

Cinda Trim

The Van Duyn team takes great care of me. I always get my meds on time.

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Abe_

I'm doing just fine here! I really like all my aides and nurses. I am well cared for.

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sarahsavastano

We obviously can't access the facility right now because of the pandemic which makes everything worse. Van Duyn is woefully neglecting my father. They do not answer the call buttons at all and there is nobody there at night. There are no activities or amenities. You're lucky to receive a meal or help when needed. We have had to harass them for my father to receive care. The social/ case workers and the employee John care more about my father's care then the medical professionals do. My father said he left to sit in his own poop all night and then the nurse finally showed up in the morning she reeked of smoke. Not good for vulnerable patients. He is lucky to see a nurse once a day which is a problem when you just had your leg amputated and literally can't move without assistance. We are getting him out as soon as we can. We just hope it's before any worse damage is done. My father said he was told that many of the nurses are out with COVID another HUGE red flag and that is why they are such short staffed. Yikes.

Barb W

My sisters and I have so much appreciation for the staff's dedication. They help us FaceTime all 4 of us weekly to see our Mom.

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Resident231

Staff made my stay more comfortable. Nursing was really good.

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An0nm0us5555

Excellent nursing care! Therapy department was very good as well. I would recommend Van Duyn to others!

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Brobinson108

I dont really know where to begin with my grandmothers stay at this "facility"... In my opinion it was the worst place I have ever been to in my life. When I drove up for the first time, I said to myself " am I in the right place? this looks like something out of a horror movie" and then as I walked inside and up to her floor, things got even scarier. The lobby is nice, which is all the internet shows you pictures of. They dont show the awful run down rooms, that havent been updated since they opened I'm sure. They dont show the holes in the walls, the dirt and scum all over the floors. The stains of who knows what, it appeared to be feces on the curtains and walls. Nobody talks about the awful smell, or the bathroom that smells like cat urine. Or the fact that there is no shower or facility for people to bathe/ or be bathed. The staff is nice, sure but you get the same treatment at the drive through of Mcdonalds as you do from the "nurses" or "Aids" at Van Duyn. I feel that they hired anyone who applied, no matter if they had any medical background or not. She got there at 1:00 pm and by 3:00pm we were asking to get her out of there. We were told we had to wait for her to be evaluated by Physical Therapy, Respiratory Therapy and Occupational Therapy before she could leave...and that they dont work on weekends so we would have to wait until Monday. Never once saw Respirtatiory Therapy, and they dragged it out for 5 days before she could leave for no reason! If she didn't need Oxygen and nurses to come to her house we would have left by 3:00 the first day we got there. The place is just awful. She was held there for 5 nights and not once did she a doctor. They forgot her dinner 2 nights in a row, and breakfast another day ( not that you would want to eat the food there anyway!) When she did recieve meals, they didnt even have her last name correct on the slip of what the food is! Forgetting to feed her wasnt their only specialty. She was sent from St Joes with a detailed list of her medication, and they didnt give her 3 of her medications for the 5 days she was held there!! 2 of them were very important for her Heart!! My mom stayed there with her the entire time because she didnt feel comfortable leaving her there, I wouldnt even leave my goldfish in that facility alone. I feel terrible for the people who are in there that dont have anyone to stay with them and make sure they are taken care of. Quite frankly I'm not sure how this place has not been shut down yet... But whatever you do, DO NOT SEND ANYONE YOU KNOW HERE!!!

Regina Martin

I was very hesitant when I was told I had to come here for rehab, so to have experienced it myself I must say it was such a wonderful experience. I would highly recommend Van Duyn!

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Marian Williams

Therapy was good and accommodating; they quickly identified my mother's needs and helped her.

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grogan

The area and view is beautiful. There is always someone to assist you and knowledgeable. The rooms are spacious. The staff is courteous. They had a haunted house that was cute. They have live music, etc.

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Louise F

I would highly recommend Van Duyn. The nurses are tops all around! My therapy was good.

Linda SC

I would recommend Van Duyn, I really enjoyed the recreation here and rehab. It was encouraging to watch other people get better. The rehab department is outstanding!

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Donald S

You got a fantastic team here! I would absolutely recommend Van Duyn without a doubt! My therapy team motivated me and it paid off! The Concierge was excellent and Nursing was awesome!

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Daisy L

Everyone is friendly, the food is good, housekeeping did good cleaning.

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James99

The food was sometimes good, sometimes bad. There are a lot of really good nursing staff! My stay all around was really good, I would come back and visit

RayRO

The nurses, doctor, social worker, were all very good. Therapy is A+! The staff are very dedicated. Areas to improve on, would be the dryness of the food and timeliness of the laundry. When I first came in I couldn't stand up, now I'm walking all over!

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Barabara S

I wasn't crazy about certain things at Van Duyn Center, including their food and the chaotic construction underway. They've recently experienced some negative PR in the local media as well. In fairness, however, my experience overall was largely positive. My loved one was treated with respect and care and the rehab was more than adequate. We didn't want him there too long regardless, because "their is no place like home" Job well done by Van Duyn

Provider Response

NancyHA

I passed my therapy with flying colors. The food is so-so, but the aides that took care of me were good. My social worker was pretty good too.

Pat La.

The food was excellent, especially after talking with the dietitian. I found the med nurses were good as well as some of the nurses aides. Therapy was very good; I had Patty and Elin and they were excellent.

Ernie M.

MY attitude about being here changed. I was upset at first that I couldn't go back to the other facility, but the nurses here are good and the therapy is outstanding. The food isn't the worst. My room and other spaces were very clean and I enjoyed the recreation activities.

J. Spencer

I was a patient at Van Duyn in January 2018 after a recent surgery. I was in their subacute unit on the 7th floor. Nursing was very good. The food was reasonable, although they should mix it up a bit more (fish and chips, etc). Therapy was very good. The recreation was ok and I did attend bingo on a regular basis. Overall this experience really helped me out and i rebuilt my strength

Josie303

If I could give this place a minus 5 I would. It needs to be shut down. My husband was here for a relatively short time before he was admitted to the hospital for a terrible MRSA infection, cellulitis and a fungal infection of his skin that the doctors at the hospital straight up told me was the result of neglect and poor care. I had to threaten them to get them to send him to the hospital. I do not think he had a shower the entire time he was there. When I learned that his EYE infection was MRSA I immediately notified the supervisor on duty for his floor because it's a very serious, extremely contagious and potentially life threatening condition. Her answer to me was "So what? They's (sic) lots of people here has MRSA. Why you tellin' me?" I think that sums it their attitudes toward their patients. In addition his meals were cold, he was left to sit in a soaking diaper until his skin turned purple and excoriated and his teeth were NEVER brushed, and showers or bathing never happen there. There's so much more to this, but if you have a choice, stay as far away from Van Duyne as you can. I wouldn't wish this place on ANYONE.

Telling it like it is.

Worst facility. Staff is rude, inattentive, and dismissive of patient needs. Food is the cheapest and lowest quality and does not meet diabetic needs as requested. Medical staff even mixed 2 types of insulin in the same syringe to "save time" Unacceptable - especially with the type of insulin being administered, that should never happen. Instructions on box even states this. Excessive wait times for assistance in getting to the bathroom. Many times patient was left with no other option than to go in the bed and then sit in urine and feces for hours until staff would come. Patient was even told "Just go in the bed". Complaints go unanswered and not addressed. Mice dropping in the room, flies under the dome of food when delivered, ......... Management is compliant in accepting this environment This place is inhumane - it should be shut down.

mommamc1995

Horrible place. My grandmother fell on a Monday and would not send her to the hospital until we argued until today, Saturday. For 5 days she layer in her bed with a shattered pelvis and fractured fibula. She is scheduled for surgery tomorrow. Family was never notified of fall.

madashell17

My neighbor and friend passed away on March 14, 2017. He had been home for just a week after spending almost 3 months in Van Duyn. They refused to let the family transfer him to a much better Nursing Home 5 minutes from his home. When he was finally allowed to come home, Hospice was called in to help with his care in his last week. I visited him at Van Duyn. The facility is dirty, and the staff obviously did not want to be there. They were verbally abusive with the patients, and once he was moved to the 3rd floor, he got no individual care as far as we could tell. He laid in his own urine and soiled depends for 3 hours one day. He told me himself, before the cancer started causing memory lapses. He never got treatment for the cancer, even though his wife kept asking the oncologist about it. They finally did a scan that showed he was full of cancer. That's when Van Duyn decided they got as much of his Medicare they could squeeze out of him, and sent him home for the last week of his life. He passed at age 73, far too young by today's standards. Could his life had been saved had he not been in Van Duyn? Probably not. Could it have been prolonged, and even made more comfortable for him and his family? ABSOLUTELY! But, the 'system' failed him. How many more of our seniors suffer far too much pain and indignity than they should, thanks to Van Duyn and facilities like them? I think the factual number would disgust us. The lack of human dignity, squalor, and disrespect exhibited by Van Duyn would not be tolerated if he had been a beloved pet! Our society needs to take a long look in the mirror at how we leave our elderly in these places, and why they are allowed to stay open!

daynas

STAY AWAY!!!! Loved ones will NOT be taken care of. They are ignored and left to lay in their own waste for hours. Employees are terrible!

Palmfam

The care was almost nonexistent. A patient that is unable to get around easily will struggle to do things themselves. They are staffed mostly by CNA's that are not experienced enough to handle what you NEED to be able to handle. No doubt they need to increase their patient to nurse ratio. Not enough staff to help when needed. My family and I went up twice a day to take care of her ourselves. If we didn't, she would be left to sit out in the living area with her head down and no shower or food. Completely unacceptable.

Patricia584856

Van Duyn smells like urine, and you can’t get a nurse or a nurse’s aide to help you to go to the bathroom. You either take yourself, or you wait. There’s not enough care.

nohelpatall

We've had a loved one at VD for quite a while now, and have seen many changes since the CE sold it to a group recommended by Cuomo: Upstate Services Inc. It's gone from being tolerable to disastrous. One of the most important things relatives expect from a nursing facility is that is SAFE; it's become more UNSAFE with each passing day. Though the Administration blames every complaint on the staff - it's not the fault of the staff as much as the Administration, which does put profit over people. There are simply not enough CNAs (aides) to take care of the residents; often there's about 2 to take care of more than 30 patients. LPNs pass meds; they're often doubled and have to pass meds to 60 patients. Visitors on the new "Dementia Floor" (3) note that many of the Dementia patients wandering the halls - are violent. Visitors often see them hitting, punching, scratching, screaming at, pulling hair, of both other patients and staff members. The number of black eyes and bruises is very concerning. And they not only hit others, but constantly go into others' rooms, destroying their property and taking their belongings - which are often never seen again, eyeglasses are a fav. Meal times are especially difficult because the CNAs double as "waitresses", which means they are in the dining area, not on the floors, individually passing out utensils, napkins, meal tickets, etc. - which many "wanderer" patients immediately pick up and carry off. Mealtimes in the dining area are a favorite time for fights to break out. There's simply not enough staff to keep people SAFE, but Profit beats SAFETY here.

Geotool

My wife is in rehab on 7th floor, the staff is overworked, the response to call buttons is ridiculous, the communication between pt and case manager and nursing is non existence, they hold u hostage with excuse after excuse. Pt is overloaded with patients no pt on weekends. The place is way understaffed. Don't go there stay away!

Bogo

I was a rehab patient at VanDyne in Nov of 2014. The food was inedible the staff was mediocre but the Pt and Ot staff was outstanding. As for my overall impression it was a giant game of clue. No one knew what the other one was doing

Caring143

My mother did a couple of stays at Van Duyn for some rehabilitation. They’re overloaded, the staff is overworked, and you can see it on their faces, but you can’t blame them because their job isn’t easy. When I had my mother in there and I went up to see her, it’s basically what I did expect from what I heard. But my mother wasn’t unhappy and she would tell me.

Mardean

We chose Van Duyn probably because my mother had been there for four years and my wife’s mother for seven years, and we were very familiar with the place. My wife had fallen at home and broke her pelvis and was at the hospital right next to where Van Duyn is. She went to Van Duyn for physical therapy and rehab. It was a good time for her to stay; we knew she would be there eventually because she was experiencing increasing dementia. I think it is basically been good and again we were quite familiar with the Van Duyn. We feel that basically, she has had good care there. There has been a transition taking place because Van Duyn had been a county home, and less than a year ago it was acquired. I feel that they do really quite well. I think a nursing home is somewhat limited by the amount of staff they can afford so I guess you don’t see perfection but nevertheless she has been well cared for. It has come to witnessing her limitation to enjoy being there. My wife and I are both clergy, and when she got there they started calling her pastor Carol. She has come to think Van Duyn as her new church. It has made her more content to be there, I would say and she felt she had a purpose in being there. I have never seen a nursing home quite like it. They have a central unit -- a gathering room with a beautiful view down the valley -- and I think they did a pretty god job of encouraging all those were able to come out to have their meals and if they have activities and where they are able to relate to each other. They basically had to take anyone who needed a home no matter how bad their condition was whereas the other homes need to take just a limited number of Medicaid patients. Van Duyn is a home that has had -- as I have observed -- more people in need of greater care.