Brookdale Liverpool

Karen

I toured Brookdale Liverpool. We went up to the one at the window, because it's on a single floor, and he opened up the window for us. We could see inside what the rooms were like, but we did not get to see the entire facility. It looks wonderful it really looks very inviting and comfortable. The man who took us through his name was Nate. Since our tour with Nate, they got another facilitator, and his name was Brian, but Brian has been in touch with me too. The room that Nate showed us was already furnished, because the woman who had the room was moving out, but she's still had her furnished furniture there, and it was small but it was very cozy. I think that it would probably be a good place for a single person, and they would afford enough room for them to have their furniture and be comfortable. The facility from the outside was very inviting, and Nate was extremely helpful. We sat with him in the gazeebo outside for probably over an hour, and he was in-depth as far as describing what they would offer there at Brookdale, how they would care for their clients and he was especially wonderful. We didn't go inside the facility at all. Because we couldn't go inside, I would rate them a 4.5 but I also need to mention that they have been very good about keeping up correspondence with me and from what we saw of the facility and from the conference we had with Nate, I was very, very pleased. I was very impressed with them as well.

Carol

My tour of Brookdale Liverpool was fantastic. The amenities were nice. The dining area was open with individual tables, pretty much like a restaurant. It was clean, tidy, bright, and airy. They have adequate accommodations. The grounds were very well manicured.

mike13041

my father has been at Brookdale ,Liverpool for one year. we had the choice of a few places when placing my dad, and the staff at Brookdale won us (including my dad) over. when we are visiting we notice personalized attention is provided to each resident. i would recommend this assisted living facility to anyone.

Wanda

Everybody at Brookdale Liverpool was very nice. It was very clean and the rooms were spacious. They had cooks in there. They're very welcoming. I would like to put my mother there, but it's all self-pay, and we can't afford it. It's gorgeous. They have Bingo, exercises, arts and crafts, happy hour, and birthday bashes. If they had Medicaid rooms there, we would've put her in one. Everything was clean and maintained. I talked to the lady that puts people in there, the nurses, the girls in the kitchen, and the activities manager. Everybody was awesome.

PrivateInformation

I was impressed with the kindness of the staff and the excellent appearance of the facilities. The comforting home-style atmosphere is preserved by outstanding maintenance and upkeep. The dining services are delightful. The daily assistance and support is comforting.

happy help

Building is falling apart. Constant sewege issues, along with plants growing out of the gutters on the roof. Paint on carpets, messy paint jobs in rooms overall poor quality work building wise. They treat the staff terrible, I would never let a family member stay there.

Provider Response

Charles121577850

Brookdale Liverpool was fine, but it wasn't as engaging as the other place I visited. They weren't that personable, so it felt more or less like a business. It's like going to a McDonald's or WalMart. The room I saw was smaller, which I didn't like.

Ruth121806150

We have chosen Brookdale for my sister. It is very nice, and she is happy. The staff is very nice and very helpful. There are plenty of activities. She does bingo and goes on field trips. The dining area is very nice and clean.

anonymous117900350

The people were very nice at Brookdale, but it was an old facility. It looked like there were more infirmed people, but they were very nice. The rooms were small; they seemed dark to me, and I was turned off by the metal closet doors. However, the staff was very nice.

Provider Response

Caring112381850

Our experience with Brookdale Liverpool has been wonderful from day 1. The staff most the time is accommodating with anything that I've needed continuously right up to today. There are one-bedroom studio efficiencies, which you furnish yourself. They do supply some furnishings, but certain things that you may want to bring in from your own home, you're more than welcome to do. It's been a smooth transition for my mother so far. They have activities all day long, exercise, games, classes, movie times, bingo, Plinko, and other things that they play everyday. Being summer, they do have some outdoor activities. Once a month, they have a family and resident get-together, and I've experienced one of those already. You get to meet the other residents that your loved ones are there with. She is absolutely happy. She has met some of the ladies, they all clicked, and they all seemed to enjoy one another's company, which is most refreshing to me because my mother is in her later years. I've yet to find anything that's hasn't met my needs. They have three square meals a day and housekeeping, and there are certain days of the week that they do laundry for the residents. I was pleasantly surprised.

Caring111998750

Brookdale Liverpool would've been really convenient because it's right in the area where I live. They offered meal preparation and the assistance, especially that my mother needs a lot of memory care and help with medications. It was very impressive. I liked it a lot.

Mary109995250

They were very warm and very responsive. I enjoyed my visit very much. I thought Brookdale Liverpool would be a wonderful place for my mother to be. The room that I saw looked fine. My mom is in an entire apartment right now, and of course this would seem way too small for her, but they seemed fine to me. We saw the calendar of activities and watched them. They were playing bingo, there were people outside in the gazebo enjoying, and the activities that she would be involved in there are very similar to the ones she is involved at in the independent facility where she is right now, and that pleased me a lot.

Caring108142150

We're a little bit disappointed with the staff. They knew that my mother was not really ambulatory when she went in there. She is on 24-hour oxygen, and she needs help to be transported to meals and to activities. We struggled to get her to activities; I don't think she has been to one, and she has been there for two months. I usually go over at least one meal and transport her myself. They're friendly, but they're not giving my mother the help that we thought that she was going to get. They led us to believe that she was going to be just fine. We have had about three meals there, which were OK. They give him a good balanced diet. They do have activities, some music and some elementary children come in and do some things with the senior citizens. She has a private room, which is enough for a twin bed, a recliner, a small table, and two dressers, but too small to accommodate wheelchairs. We can't even get a normal sized wheelchair in the bathroom. They should've taken into consideration the width of wheelchairs in getting them inside the doors. On weekends, they lack staff because they let the people take the weekend off.

Caring76022550

My sister is living here now. She has got a bedroom, a living room, and a bathroom. She pretty much stays in her room, but I know they have a lot of activities there. They have exercise, therapy, and reading sessions. Their food is very good. The location is good because it is convenient for us.

Caring85917750

It is only about twenty minutes from our house. Everybody there is so nice. Everybody talks, and the rooms are very nice. My husband's great aunt likes it there. The dining table always has a tablecloth and everything. They have different activities to do and different exercises. Once a month they have what they call family night, and my husband and I go there every time, and it is free. They have some entertainment, and it is really, really nice. She is very happy there. They have Bingo all the time, charades, and then they all have their morning exercises and watching TV. It is just really pleasant there. They have different things going on all the time. The rooms and everything are spotless. They take and wash the clothes, and the food is excellent. Everything is really good there.

Deb10

The location is convenient for us because it's close and we get to see her easily. The facility is very nice and pleasant. The staff seemed very enthusiastic and very helpful and so far so good, but she has only been there three weeks. She has a room and it is very nicely done. It’s very clean, carpeted, private bath, large closet, enough room for a single bed, a dresser, side table, and a chair. They have a lot going on. They do bingo, music, movie nights, and wine nights. They also go to trips out to shopping and to church. They also offer transportation to medical appointments. They provide three meals a day although they don’t have choices but their menu is good.

Nancy76219550

It is a very clean and friendly place. The staff was good and we even have lunch there. The visit was all good.

Fran9

My mother like the homelike atmosphere when we entered the facility. The people were friendly and helpful. The dining room seemed pleasant. There were many activities to choose from.