Brookdale Liverpool

Offers Assisted Living

29 Reviews
4055 Long Branch Rd., Liverpool, NY 13090
Call (800) 385-2527
Brookdale Liverpool (800) 385-2527

Reviews of Brookdale Liverpool

29 Reviews Write a review
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Assisted Living Reviews for Brookdale Liverpool

April 06, 2017

By happy help

I am a friend or relative of a current/past resident

Building is falling apart. Constant sewege issues, along with plants growing out of the gutters on the roof. Paint on carpets, messy paint jobs in rooms overall poor quality work building wise. They treat the staff terrible, I would never let a family member stay there.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

March 31, 2016

By Charles121577850

I visited this facility

Brookdale Liverpool (formerly Emeritus at West Side Manor) was fine, but it wasn't as engaging as the other place I visited. They weren't that personable, so it felt more or less like a business. It's like going to a McDonald's or WalMart. The room I saw was smaller, which I didn't like.

March 28, 2016

By Ruth121806150

I am a friend or relative of a resident

We have chosen Brookdale for my sister. It is very nice, and she is happy. The staff is very nice and very helpful. There are plenty of activities. She does bingo and goes on field trips. The dining area is very nice and clean.

December 30, 2015

By Sharlene2

I am a friend or relative of a resident

When my mother first went to this facility, it was Westside Manor. It was an excellent place for her to reside. It was like a home away from home. Everyone was happy and had a positive attitude. The food was excellent food and there were a lot of choices. Since Brookdale bought Westside Manor out, attitudes have changed, employees leaving, cut in staff and hours. Quality of food and choices have declined. Large rent increases. I hope there is enough staff to handle residents in an emergency. I am so disappointed, I don't want to put my mother through another move at her age of 88. This whole place is turned into dollar signs, and has forgot the "Caring"!!

Provider Response

We are sorry to hear that your experience with us is not meeting you and your loved one’s expectations. We appreciate you taking the time to share your concerns and hope you will call us at 877-400-5296 or email us at to discuss your concerns in greater detail.

December 20, 2015

By anonymous117900350

I visited this facility

The people were very nice at Brookdale, but it was an old facility. It looked like there were more infirmed people, but they were very nice. The rooms were small; they seemed dark to me, and I was turned off by the metal closet doors. However, the staff was very nice.

Provider Response

Thank you very much for your feedback. We are happy to hear that you had a good experience with our staff, but sorry to hear that you were not entirely pleased with the rooms. We would encourage you to revisit our Liverpool community. Please feel free to give me a call at (315) 453-7911 if you would like to further discuss your thoughts and/or concerns. Sincerely, Mark Guida Executive Director

August 27, 2015

By Caring112381850

I am a friend or relative of a resident

Our experience with Brookdale Liverpool (Formerly Emeritus at West Side Manor) has been wonderful from day 1. The staff most the time is accommodating with anything that I've needed continuously right up to today. There are one-bedroom studio efficiencies, which you furnish yourself. They do supply some furnishings, but certain things that you may want to bring in from your own home, you're more than welcome to do. It's been a smooth transition for my mother so far. They have activities all day long, exercise, games, classes, movie times, bingo, Plinko, and other things that they play everyday. Being summer, they do have some outdoor activities. Once a month, they have a family and resident get-together, and I've experienced one of those already. You get to meet the other residents that your loved ones are there with. She is absolutely happy. She has met some of the ladies, they all clicked, and they all seemed to enjoy one another's company, which is most refreshing to me because my mother is in her later years. I've yet to find anything that's hasn't met my needs. They have three square meals a day and housekeeping, and there are certain days of the week that they do laundry for the residents. I was pleasantly surprised.

August 22, 2015

By Caring111998750

I visited this facility

Brookdale Liverpool (Formerly Emeritus at West Side Manor) would've been really convenient because it's right in the area where I live. They offered meal preparation and the assistance, especially that my mother needs a lot of memory care and help with medications. It was very impressive. I liked it a lot.

July 13, 2015

By Mary109995250

I visited this facility

They were very warm and very responsive. I enjoyed my visit very much. I thought Brookdale Liverpool (Formerly Emeritus at West Side Manor) would be a wonderful place for my mother to be. The room that I saw looked fine. My mom is in an entire apartment right now, and of course this would seem way too small for her, but they seemed fine to me. We saw the calendar of activities and watched them. They were playing bingo, there were people outside in the gazebo enjoying, and the activities that she would be involved in there are very similar to the ones she is involved at in the independent facility where she is right now, and that pleased me a lot.

June 28, 2015

By Caring108142150

I am a friend or relative of a resident

We're a little bit disappointed with the staff. They knew that my mother was not really ambulatory when she went in there. She is on 24-hour oxygen, and she needs help to be transported to meals and to activities. We struggled to get her to activities; I don't think she has been to one, and she has been there for two months. I usually go over at least one meal and transport her myself. They're friendly, but they're not giving my mother the help that we thought that she was going to get. They led us to believe that she was going to be just fine. We have had about three meals there, which were OK. They give him a good balanced diet. They do have activities, some music and some elementary children come in and do some things with the senior citizens. She has a private room, which is enough for a twin bed, a recliner, a small table, and two dressers, but too small to accommodate wheelchairs. We can't even get a normal sized wheelchair in the bathroom. They should've taken into consideration the width of wheelchairs in getting them inside the doors. On weekends, they lack staff because they let the people take the weekend off.

December 15, 2014

By Caring76022550

I am a friend or relative of a resident

My sister is living at Emeritus at West Side Manor now. She has got a bedroom, a living room, and a bathroom. She pretty much stays in her room, but I know they have a lot of activities there. They have exercise, therapy, and reading sessions. Their food is very good. The location is good because it is convenient for us.

July 29, 2014

By Henry10

I am a friend or relative of a resident

My mom moved in at Emeritus in the fall of 2013. We were comfortable with the layout and with the price, and they made a very good impression. In general, her experience there has been positive. The food is satisfactory. As a matter of fact, food has improved since she has been there. The highlight of this place is that the staff is very responsive. Everyone is friendly and supportive. Everyone listens and they do what they can. However, there are times that it appears as though they are pretty short-staffed. However, my mom is very pleased with the action and interaction with staff members. One thing my mom would love to see though would be more activity choices. Bingo and trivia get old fast. However, they have hired an assistant, somebody who is there to pick up some of the activity responsibilities when the director is out on field trips with some of the residents. Overall, I would say my mother was pretty satisfied with their activities though it feels like there could be some more enriching activities to look forward to during the day. Her room is a private room. It is small but it is perfect size for her. She has her own bathroom, so it seems fine. Living environment is fine. There seems to be plenty of room for large group as well as small group activities. The dining room seems to be very spacious. The actual physical layout of the building seems to be fine.

July 19, 2014

By Todd3

I am a friend or relative of a resident

The staff at Emeritus at West Side Manor is phenomenal. They are excellent. We met all the people. The recreation person and the person who runs the show are both wonderful. I have nothing but good to say. They answered all our questions on the spot. My mother-in-law moved in there in March, and it has been wonderful. They have things every day, like exercise programs and games. They bring them to doctor's appointments. The other thing we like is that they have assembly night once a month where we go in and eat with everybody, which is nice. The food is fantastic, and it's a big plus. They have their main course; they have choices, and stuff for people who have special dietary needs. It is really just like your own home. So, you can come in and out any time. I highly recommend them. I can tell you right now, if you can get in there, you are darn lucky because you are going to love it.

June 25, 2014

By Caring85917750

I am a friend or relative of a resident

Emeritus at West Side Manor is only about twenty minutes from our house. Everybody there is so nice. Everybody talks, and the rooms are very nice. My husband's great aunt likes it there. The dining table always has a tablecloth and everything. They have different activities to do and different exercises. Once a month they have what they call family night, and my husband and I go there every time, and it is free. They have some entertainment, and it is really, really nice. She is very happy there. They have Bingo all the time, charades, and then they all have their morning exercises and watching TV. It is just really pleasant there. They have different things going on all the time. The rooms and everything are spotless. They take and wash the clothes, and the food is excellent. Everything is really good there.

June 17, 2014

By Fred17

I am a friend or relative of a resident

My son-in-law's father is at Emeritus at West Side Manor. The admissions people were very gracious. They presented a lot of information, answered any questions we had, showed us the room, and introduced us to some of the staff and the residents, so it was a very easy process. From what I hear, my son-in-law's father is enjoying the stay. The staff is very caring and supportive. Also he said the meals are great. The activity schedule is a full one, and he is enjoying that, too. He has made some new friends. Everything seems to be going quite well. The rooms are comfortable, and he is allowed to do a certain amount of personalization of the area. It seems to meet his needs quite well. I would definitely recommend them.

February 28, 2014

By Deb10

I am a friend or relative of a resident

The location of Emeritus at West Side Manor is convenient for us because it's close and we get to see her easily. The facility is very nice and pleasant. The staff seemed very enthusiastic and very helpful and so far so good, but she has only been there three weeks. She has a room and it is very nicely done. It’s very clean, carpeted, private bath, large closet, enough room for a single bed, a dresser, side table, and a chair. They have a lot going on. They do bingo, music, movie nights, and wine nights. They also go to trips out to shopping and to church. They also offer transportation to medical appointments. They provide three meals a day although they don’t have choices but their menu is good.

January 27, 2014

By Christine59618761

I visited this facility

My husband and I visited Emeritus at West Side Manor. The place was beautiful and I love it. We got a room for mom there and we even signed the contract. They repainted the room. They put new carpeting, a new heating, and a new air conditioning unit in the room, but unfortunately mom was not able to set foot in there because she died. The staff there was wonderful. I've eaten there and the food was very good.

January 27, 2014

By Nancy76219550

I visited this facility

Emeritus at West Side Manor is a very clean and friendly place. The staff was good and we even have lunch there. The visit was all good.

July 24, 2013

By Caring06050721

I am a friend or relative of a resident

My mom went from rehab and moved here in Emeritus at West Side Manor. It is a little change for her, but she is acclimating there right now. Everything is very clean and everybody is friendly. The staff also is very helpful and they answer all of your questions. Emeritus is a better fit for my mom; however, they could improve on their quickness in responding to the call button.

July 24, 2013

By Dorothy21

I am/was a resident of this facility

Emeritus is very homey and it has a lot to offer as far as activities. It is relatively close to my home and I have a very spacious room. After having been here for two years, the food is pretty bad. I like the staff and the residents; they're wonderful people. We have multiple activities which are enjoyable and we take field trips on a bus. I am very happy here and when I move it's going to be very hard.

June 25, 2013

By Fran9

I visited this facility

My mother like the homelike atmosphere when we entered the facility. The people were friendly and helpful. The dining room seemed pleasant. There were many activities to choose from.

May 28, 2013

By jlrb

I am a friend or relative of a resident

My mom was at Emeritus at West Side Manor. We chose it because it was close to home and there were a lot of advantages that we thought were essential. The place was very nice, clean and well-staffed. They had a lot of activities and she had her own private room.
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Services and Amenities of Brookdale Liverpool


  • Rent Plus Care Fees
  • Assisted Living Starting At: $3455/month

Room and housing options

  • Studio Apartments

Dining options

  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Garden And Patio
  • Resident Parking

Health services

  • Medication Management


  • Offsite Activities
  • Religious Services


  • English


  • Minimum Age: 65
  • Pets: Yes
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About Brookdale Liverpool

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.

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Brookdale Liverpool

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