Brookdale Bellevue

Offers Assisted Living and Memory Care

24 Reviews
4330 Onondaga Boulevard, Syracuse, NY 13219
Call (800) 385-2527
Brookdale Bellevue (800) 385-2527

Reviews of Brookdale Bellevue

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Assisted Living Reviews for Brookdale Bellevue

January 06, 2016

By live on

I visited this facility

The review page would not let me give less than 1 star, but I would give it a negative 5 stars. As a visitor, residents have come to me for assistance because there is never anyone around to help them find their rooms if they become disoriented. I'm a retired RN and feel that a nurse there that routinely takes orders and gives diabetic medication at the facility has made some very negligent errors, from not questioning a doctor's order that was contraindicated and caused serious side effects, to not giving a diabetic patient her injection. The food is low quality and there isn't sufficient input from a dietitian. Some food has been served cold that should have been heated (potatoes). This has been reported to the health department. When the husband of a couple fell and was taken by ambulance (called by a staff member) to the hospital, the next day a staff member asked the wife why she didn't inform the day staff about it. Apparently the staff members don't communicate properly among themselves and felt they could blame the wife with dementia for not reporting the incident to the next shift. Over the counter medications are only given with a doctor's order, but they don't get the orders for the resident. They also rely on family members to pick up prescriptions and bring them to the facility which is rather inconvenient. There is no nurse in the building after 7:30 pm, RN or LPN. There are the usual bingo and sing-a-longs done at all these facilities. I would not recommend this place if you can possibly avoid it. They do not have family updates/meetings and instead try to hide information about the residents from the family members by claiming HIPPA restrictions.

Provider Response

We appreciate you sharing your concerns with us. Please be assured the safety and well-being of our residents is our first priority, and we have shared your feedback with our regional team. We would like to learn more about your experience, and hope you will call us at 877-400-5296.

September 07, 2015

By Caring112926950

I visited this facility

Brookdale Bellevue was very nice and clean. The people were very friendly. The apartments were small but clean. I like the location, and the atmosphere was very friendly.

July 31, 2015

By Marianne17

I am a friend or relative of a resident

Our overall experience with Brookdale Bellevue (Formerly Emeritus at Bellevue Manor) has been very pleasant. Everyone is very helpful and attentive to my father. He has been there just a couple of months now. The rooms are kept up clean and neat, and there's plenty of room for him. The dining room is nice, and it's plenty of room too. Everyone knows where to sit, and the food is excellent. They have a great monthly schedule. There's always something going on. He really likes the masses because they provide a mass a couple of times a week.

July 13, 2015

By Susan113781450

I visited this facility

I visited Brookdale Bellevue. The staff was very helpful and informative. They gave me the information that I needed and gave me ideas on what to do. There was an issue of not taking meds, and they gave me an idea on how they went about helping the patients with the importance of taking the meds. They had several levels. The rooms looked like standard rooms. It was small with a queen size bed, and a bathroom attached or in the room. It was almost like a hotel room. It has enough space for a TV. They had activities all set-up on the wall. I knew she mentioned they went out to the malls and different things. They had bingo, but I didn't really look at the activities scheduled for the month. I walked through their dining room. They had two set-ups -- one for people who were a little bit more independent which was on one side of the building and those who needed a little bit more help could go to the other side. It was basically a large room with round tables. It was set up like a restaurant, and they had their meals from a menu.

May 26, 2015

By Allen8

I visited this facility

We did visit Emeritus at Bellevue Manor, and the place seemed OK. We had a good tour around the place, and I was happy with the presentation. The staff treated us very well. We saw their rooms, and they looked very good as far as I could tell.

September 26, 2014

By Diane99455450

I am/was a resident of this facility

I am a resident of Emeritus. I like the atmosphere and the staff. They are all very happy and nice. The care and services provided are great. The food and the dining area are excellent. They have all kinds of activities and they also have a shuttle.

September 23, 2014

By Caring95172050

I visited this facility

What impressed me at Emeritus at Bellevue was that they are taking care of the residents well and the people seemed to be happy there. For the price, the room is really adequate. They clean the room once a week and they have three meals a day. They had game and exercise room. The director of the place talked to me as well, and if my dad needs to go a place, I know where it would be.

July 29, 2014

By Caring89442350

I visited this facility

Emeritus at Bellevue Manor was a decent facility, I guess. We weren't overly impressed, but at that time they would not take Medicaid, so everything stopped. We looked around, and it was fine. The rooms were smaller and kind of closed-in. There were not a lot of places for patients to go socialize or anything. I think, just from a patient's standpoint, they need to offer more activities.

June 04, 2014

By KateK

I am a friend or relative of resident

My parents were residents of Bellevue Manor for 6 months last year. They thrived under the excellent care there. I had never seen my mother (who has dementia and was in the Memory Care Unit) so happy, healthy, and engaged in many activities. I feel that the staff were her friends, not just staff. As others have posted, the atmosphere at Bellevue Manor was bright and welcoming; the smaller community tends to be friendlier and homier than other residences I have seen. I think that having assisted living and memory care at the same facility is a plus. I am grateful to all who work(ed) there - from the Director to the nurses, aides, office staff, maintenance staff – everyone! Each went above and beyond in their personal caring for my parents. The food was very good, there were always activities, the health care excellent. I thank the Bellevue Manor staff, and all caregivers to the elderly or sick. You are a blessing! I highly recommend Bellevue Manor. .

May 29, 2014

By Caring84869550

I visited this facility

We had taken a tour at Emeritus at Bellevue Manor. The place would have served sufficiently for our mother, had they had an available room, but they didn't have one. The staff were fine. I also happen to know a friend who had her mom there, and she thinks they do a fine job. They do activities all day long.

April 22, 2014

By Catherine11

I visited this facility

Emeritus was very warm. I was instantly thrilled by the atmosphere in the lobby. The recreational director showed us around. The residents knew her. I was really excited how it was such a lovely, welcoming atmosphere. It was lunchtime, and the food smelled really good. There was nothing that they didn't want to show me. There was no holding back. Certainly if I was able, I would want my parents to be there. The rooms were great. They were able to show me one resident, and she actually had a cat. It was really cute. So she was happy to show us off the room, and I thought it was great. They have like a Sunday drive or trip where they can just go and take a ride or church once a week. If I could make it happen moneywise, then I would just have them there in a heartbeat. It's safe and friendly. I wouldn't have concerns about anybody's safety or well-being or somebody being neglected or abused.

January 27, 2014

By Nancy76219550

I am a friend or relative of a resident

We visited Emeritus at Bellevue Manor and my mother ended up living there. We were very happy with the selection. They have an exercise class every morning. They have a devotional thing for the residents. They do cooking, they go shopping, and they go out on day trips. They do a lot of nice things. They have the bingo and the games and the crafts. My mom loves the food, loves the people, and she's very happy.

January 04, 2014

By We trusted what we were told, therfore my Mom Lived here ....unfortunately

I am a friend or relative of resident

In my experience this place is about profits only, not the residents care / respect / well being. Medicine distribution not on schedule & as a family you need to monitor that any changes in meds actually occur, The "assistance to meals as needed" - they will, but make it known to the resident that it is an inconvenience. My mother, who had no memory problems became concerned about asking for assistance with getting to meals, or if she felt ill - she would hesitate to use the "call button". This is because she was told many times that maybe you need to go to the "memory care unit" It made my Mother fearful to ask for the help she was entitled to. Please consider looking into other providers/establishments when considering assisting living for your family member. The only reason I give it one star, is for the activity director. If I rated her alone - she would get 5 stars. The only bright spot of this facility.

July 29, 2013

By Ross1

I am a friend or relative of a resident

Fifteen months ago my 84 year old mother was living independently and still driving. She then had an issue with her heart that put her into the hospital for 2 weeks. When she came out of the hospital she had significantly deteriorated and was no longer able to live on her own. We tried two other assisted living facilities before finding the memory care unit at Emeritus at Bellevue Manor (EBM). She has settled in very nicely at EBM. The biggest difference between EBM and the other two facilities is the maturity and attentiveness of the EBM staff. The staff is highly professional and caring, and truly treat the residents with respect and dignity. Also, the EBM is relatively small so that all of the residents and staff are able to get to know each other very quickly. My mother has had a rough year, but in the six months she's been at EBM she has stabilized, gained weight, and is very content. We are very happy with this choice.

September 01, 2012

By MarBuzz

I visited this facility

I was checking this location for my mom. Very clean and bright. Lots of things going on. The marketing person and head nursing supervisor met with me. I was impressed with the facility. I am hesitating because they were very anxious and it is really a way from me. I read reviews so am a little weary.

August 13, 2012

By caring7032

I am a friend or relative of a resident

The one thing we're disappointed in that facility is the doctor came in and there were restrictions to what food my mother was given, like the orange limes or the stuff that you really can't eat. You should've known not to eat it and the people there just don't seem to understand and how their nurse come in and said "yeah, yeah" but a few days later it was back to not as being good as it could be. Mom is fine. She understands what some people are saying and that seems to work all right. Her room is okay. One thing that is really decent with this place, is when I moved her in there, we set up her room exactly how her bedroom was at home including all her furnishings and fixtures, and they had no problem that I put up all kinds of shelves. Then we had to change rooms because she had to go to lock section for memory care. I basically didn't move everything over there and rehung up the shelves and stuff, and they were fine with it. Cleanliness is poor there though. They don't keep the place cleaned up. We had complaints on and off with them. We talked to them about it. They should improve on cleanliness and about the residents' food. The food is an issue because sometimes they give people in the memory care section like a whole piece of chicken breast to somebody that's so frail. They can't cut it up and it's a problem. They should prepare foods that are suitable for these people.
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Memory Care Reviews for Brookdale Bellevue

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Services and Amenities of Brookdale Bellevue

Room and housing options

  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Party Space
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Medication Management


  • Offsite Activities
  • Religious Services

Guest services

  • Guests At Mealtime
  • Overnight Guests


  • English


  • Minimum Age: 65
  • Pets: Yes

Training Areas

  • Memory Care Training
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About Brookdale Bellevue

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.

What Makes Us Special

Our community features all private apartments with private bathroom. Home-like environment, staff longevity, family oriented, monthly family parties!

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Brookdale Bellevue

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