Norwegian Christian Home & Health Center

lildeb

The staff was helpful, considerate and informative. The rooms were spacious and clean. My aunt said the food was good and always enough for her to eat. Administration called you back whenever you left a message. Everyone was very helpful

Joseph

I was at Norwegian Christian Home & Health Center last year. I was very happy there. Very nice place, and very, very caring staff. They provide physical therapy, and it's good and adequate. I liked the food, they were nutritious, but they weren't appealing. I was in a shared room. It's very clean, very comfortable. The staff was responsive to my needs. Beautiful outdoor area. There was a garden, a gazebo, and a pond. It was lovely. It's well-maintained. There's a gym for physical therapy. If you needed to go, you could pay for a van to come and get you in a wheelchair.

Daughter of Current Resident

I am a daughter of a current resident - my mom. I think that her room is very nice and I feel like she's happy in assisted living. The staff is very caring and helpful and they are easy to interact with. They have plenty of things for the residents to do and a beautiful safe garden where they can sit and enjoy themselves. Every once in a while they are understaffed but that is expected at times as people call in sick, etc. Overall I feel comfortable with my mom being there and I feel she is being treated well. I would recommend the Assisted Living facilities.

Provider Response

Patti

Norwegian Christian Home & Health Center is very nice. It's like a home and had a very warm atmosphere. The people, the tour person was very nice and the staff was nice. It was a nice facility, they had a garden that people go out into. They also had activities somewhat limited due to Covid, but the people seemed happy. And in assisted living, they had the freedom to move around so we also liked it. The person who assisted me was helpful, friendly, answered my questions, was happy to show us around, and gave us good information. The facility wasn't as modernized as the other one we toured, but it was clean.

Provider Response

CBG. CHRIS

I will start off by saying that there are some good people who work at this facility and they actually try on their own and they want things to get better but sadly there is NOTHING any of these people can do on their own to accomplish this. Let me say that we could not get my father out of this facility fast enough and my father and family were beyond relieved once we did get him out of Norwegian Christian Home and Health Center .My Dad was very alert and very aware of his surroundings ,mentally he was very sharp but physically he had issues. He had 2 very bad shoulders and almost no arm strength so he had very limited use of his arms and hands ,I Thank god he was able to dial his cell phone to call me so that he could make our family aware of what was going on , as I can only imagine what happens in this place to people who cannot speak or who do not have family to speak up for them ? Our dad was legally blind so he needed help with each meal as he had an incredibly difficult time feeding himself , which BTW he had to do with each meal because this place is so under staffed especially on weekends that no one would help feed him, FYI they have one aid or nurse taking care of 35 patients on weekends = fact But they will swear to you that this is not the case and that they are not understaffed as I was told this many times. Although my dad originally was admitted with wounds on his feet he also had developed bed wounds / sores on his tailbone and back and while at this facility those only got worse. I made countless calls to the nursing station as I Now know the number by heart and I went thru all the proper channels from calling the nursing station to social worker to nursing administrator to administrative secretary to administration themselves ,an administrator BTW who still to this day has never returned my call. The one day that I showed up at the front desk and asked to see him ,I was told he was in a meeting all day and again “ someone will get back to you “ so for that I say thanks again Tony I hope you enjoy this glowing review of your place. I could write a book on this place and my Dad was only in Norwegian for 2 weeks but sadly it was 2 weeks too long .Dad had to feed himself and he sat in feces ,on most days for hours at a time and especially on weekends, ask me about his Father’s Day last year where he spent hours ( not an exaggeration) on a bed pan or ask me about the days when he literally laid in crap for hours despite ringing for a nurse or how my phone calls to the nursing station went ignored. The worst part about all of this is due to Covid my family and I were not allowed to go in and visit our dad and take care of these things ourselves or we would have done so in a heartbeat and we would have held the staff accountable face to face rather than by useless phone conversations. Maybe if Tony had returned my phone call or if one of the many promises by his staff of “ I am so sorry that this has happened and it will not happen again “ had not been broken I would not of taken the time to write such a lovely review on this page. In a nutshell if you are considering this place for a loved one or family member, it is a HUGE mistake and try somewhere , ANYWHERE else as if I could have given this place zero stars I would have. Let me close with this , In a perfect world the administration of this place who never returned my calls should IMO Before their life is over have to spend a few days in a place such as this and endure what my dad and my family experienced,,,we can only hope that Karma is a real thing.

Connecticut 2019

It has been one year since my aunt was in the rehab facility. It has taken an entire year to heal the bed wounds she received in this place. She was left on her back a good part of the day and not given the rehab attention required. Once I removed her from this place she improved greatly. Look I know these people are over worked and you could see some we’re doing their best. If this facility can not meet the needs of their residents, they should hire more help or take on less residents. The only good thing about this place was that it was very clean.