CareOne at Wall

Juliet 1061

Go anywhere but here. The place is dirty, bugs on floors, food is deplorable and staff do not care one iota.

Francesco

The service at this facility leaves a lot to be desired. The staff does not attend to the needs of the patient in a timely manner. For the first twenty-four hours of my wife's stay, we found that the staff is not as attentive to the patients' needs as they ought to be. One of the problems is that the facility is understaffed and this may be the reason why the service is not efficient.

LaurieAdler

My aunt was in CareOne at Wall for over a month. First she was in rehab then her condition worsened to the point that she was on hospice care. I don’t even know where to start to describe the amazing care she got there. We looked at a few facilities and decided to keep her in Wall because of all of the wonderful nurses, aides, rehab professionals, speech pathologist, social workers, etc.. in Wall. Their compassion and expertise are exceptional. The facility is bright and clean and everyone always has a smile on their face with a positive attitude. They also have excellent Covid protocols in place. Our family has a great deal of experience with long term care facilities and this facility is one of the best we have seen. Shout outs go to CJ, Angie, Anne, Beth, Tiara, Frank, Amanda, Ashley, Billy, Carmen, Paul, Serge, Lov, and anyone else I may have inadvertently missed! The facility is so well staffed it’s hard to keep track of everyone! Thank you’s go to everyone for keeping my aunt comfortable, clean and pain free; and helping us go through such a difficult time. CareOne at Wall is an exceptional facility and I highly recommend it.

RosieD

This facility has to be one of the most awful places I have ever been too. I have told nurse Asia that my mother was left in soiled clothing all day and she did nothing about it. My mother developed a decubiti as a result. I placed a mark on her sheet to see how often they were changing her linens. They didn't change her sheets for 2 days. The nurses and aides are useless. I tried to go to the director Juvie, but she was equally as incompetent as her nurses. Do not send your loved one to this facility. Do your research. There are much better places to send the ones you care about.

joconnor2118

A lockdown is very difficult for both the patients and their families. It’s times like this that brings out the best and the worst in people. Kim’s understanding and compassion definitely helps ease my mind. She is never to busy to listen and help. I am thankful for her presence at Care One

GirlFromHowell

Care-one Wall review I have nothing but praise for Care-one at Wall. In April 2020, when I was diagnosed with Covid, I really didn’t realize just how sick I actually was. After trying to fight it at home, I checked into Care-one for their care. I thought I’d go in for a few days but I was there for 17 days. The first few days are a memory blur for me, I was just so exhausted and feverish. But for the last 2 weeks I have to say the staff were very caring, professional and cheerful. The rehab girls were fantastic, encouraging me while at the same time being aware of my limits. Nurses came in to check up on me in between the times they needed to come in to give meds, etc. They, along with the doctor assigned to me, tried a couple different antibiotics to help me and finally settled on a mix of two, one being the Hydroxychloroquine type of pill. I really attribute those meds and Care-one for saving my life. I can only imagine what the end result may have been if I had stayed home and tried to deal with the virus myself. So, 5 plus stars from me.

rrmmpp

My father left there after 90 days with cognitive deficits, weak and no plan. No matter how many meetings we had, therapy and nursing could not get their acts together. Laundry could not get clothes back to his room despite having his name on them. Therapy equipment was broken and there was no therapy follow through with the nursing staff. When the staff thought I was on hold twice!!!! I heard the nurse/aide yelling at other patients to just be quiet . So disrespectful . Would DEFINITELY NOT recommend!

rannie

Left a relative with memory issues alone too often. Was there to rehab after the flu and wound up with a broken hip!

noname82

Not keeping family informed of what's going on, no call backs

Dar-Z

Not my first stay in a rehab facility,but certainly the best. Physical Therapy staff were caring,attentive,and got me on my feet.OT and PT really knew what they were doing. Nurses and staff were great.

Anonymous0611

I visited the independent living level of CareOne at Wall, and I myself would want to join them. I really was very impressed. It was clean, it smells clean, the people I saw seemed happy and the rooms were very nice. The gentleman who took me on the tour was very informative and helpful with answering a lot of my questions.

DHTaylor

Horrible experience for my family. We since moved my father and he's doing better in 3 days than he did in 23 days in care one. He lost 20 or more pounds during his stay. The communication between them and us was slim to none. My father was ignored most of the time. One night he wandered outside in the pouring rain and the doors locked behind him. No one from the facility notified us or provided an incident report. So many more issues that I could be here all day writing!! The OT and PT staff Nichole and Anthony were great and so was nurse Sue and Aid Kevin. This facility basically threw us to the curb. Told us to find a new facility because we were Medicaid pending. Within 2 days I found a new facility and received a call from the nursing director Louise saying now we could stay. I declined.. she also apologized for all the poor communication and everything that had gone wrong . A little too late for apologies!! Try told us my father was not salvagable and needed to go into palliative care. Hes now walking on his own in the new facility and gaining weight back.. any longer at care one and I would be planning a funeral right now not writing this review. Do not send your elderly family member here you will be sorry!!

jenandmolly

My mother stayed at Care-One for one month under hospice care. The staff was so inattentive that I had to hire additional care givers to come in to take care of her because I could not rely on the staff at Care-One. Often times I would walk in to find the phone out of reach and the call button on the floor. The staff rarely, if ever, tried to engage my mother in conversation or even refer to her by name. The water my mother was given was from the tap. Her dietary requests were rarely met and even when they were the food was inedible. While all of this is horrible, it pales in comparison to the lack of air conditioning on the second floor. In the summer months the air conditioning is non existent. Three days before my mother passed away the temperature in her room was 85 degrees. It was inhuman to treat someone that way. While I was a strong advocate for my mother, many at the facility have no one to vocalize their issues and they are left to scream for help in the halls. In most cases, their screams are ignored. I'm surprised Care-One has not been shut down by the Board of Health or sued by one of their patients. Care-One made what was the most difficult time in my life and my mother's life even worse. If I felt my mother could have been successfully moved, I would have moved her to another facility within the first week. The management should hang their heads in shame treating the elderly in such inhuman conditions.

marfar73

I have been associated with this facility for about 6 years now. My mom startred rehab here after having surgery. She now lives there in the nursing home section as opposed to the rehab unit. I have been happy with the care since the first time . They have a low turn over of employess which says alot about a facility of this nature. That speaks highly of management being in management myself. My mom of course has her struggles getting use to being there now full time but that is to be expected. I visit nights because of my work hours and they have always been open to that which is appreciated. I would refer anyone to this facility if they were in need of advice as my self being my moms caregiver for years and always was looking for resources and advice myself.

Karen B1

This facility is only for those that are ambulatory. If you need a high level of care stay away. My husband could not feed himself and was assigned a feeder. In one month he lost 30 lbs, was dehydrated and needed to be hospitalized to correct what was just a matter of being fed.