Spring Hills Somerset

I had a pleasant visit at Spring Hills Somerset. I didn’t have the chance to look around because they kept feeding us, but the food was good. I had no complaints. The rooms were fine. The staff was very nice. Their dining area was very nice and roomy.

Spring Hills Sommerset was very nice. They had nice people, and the service was good. The rooms were nice. The food was good, and the dining area was very nice.

My aunt is currently living at this community as part of a "30-day trial" program. Unfortunately things have gone very poorly since she moved in. The saleswoman I worked with was rude from the start, so I should have known better. Not only is she rude to me, but she has been extremely rude with my aunt as well, which have now caused panic attacks that keep her up at night. You would think that someone who claims to have been doing this job for many years would know how to speak to a confused senior, but apparently not. The saleswoman, whom I will not name, insists on speaking over me and is very aggressive and hostile while I discuss my concerns with her. ( I get the impression that she doesn't like when an educated consumer asks the right questions). Overall I'm satisfied with the building and the care staff, but the treatment of my aunt from this so-called "community relations counselor" is completely unacceptable and I would not recommend this community to others. No senior should be subjected to the verbal abuse and condescension that my family has experienced.

Overall I like the facility especially for the friendliness, cleanliness and programming and abilitiy to individualize memory care. Continued interaction with the medical, staffing and administration, as problems/issues arise is necessary. The memory care issues may not be resolved because of the disease progression. However, I have found that the discussion will sometimes generate an acceptable solution to the problematic scenario.

I found that Spring Hills Somerset is a very good place. It was a very positive visit. I felt that the staff was very nice. In general, it was all very nice, and for me it was convenient. They do offer a lot of activities, but I know their memory care activities are limited. I just felt that they would give my husband the best care possible. The spokesperson that was there was very friendly and very helpful. The place is very cheerful looking. There's a lot of ground where people can walk and be safe. It's a nice looking, well-kept place. Of all the places that I've looked at, this facility would probably give my husband the best care.

The staff at Spring Hills was nice. They have bunch of activities to offer. Their rooms were big. The price was good and acceptable. Some places were almost $7000 to $8000 a month. Aside from that, they want us to have over two years' worth of money there, which is a lot of money. Then at the end, if we run out of money, and mom is still alive, they can't guarantee that they'll have a place for her. To me, that's crazy. Spring Hills, on the other hand, said that they would find a place for her. So I thought overall, they were pretty good.

My wife is currently at Spring Hills. It is our choice because my daughter and son lives near the place and we want my wife to be in a place where there are people to take care of her. I like the facility. It is great and the staff is very nice.

We had a beautiful time on our tour at Springhills in Somerset. The staff was very cordial and professional. The director and the staff were always helpful to us. They were all out and about trying to get us assisted. They had activities like movies and karaoke which were very nice. They also had a store area within the facility.

Our dad has been lving at Spring Hills for over a year now. The staff and management are caring and completely professional. The facility lays on beautiful and quiet land, is very clean, well kept, and the food is fantastic and of good variety. The most important aspect of this facility are the people that work at Spring Hills. We can't say enough good about them and we couldn't think of a better place for our dad to be living.

Spring Hills seems to be adequate for residents who are mentally fit and socially outgoing. The facility is clean and meals are plentiful and generally quite good. Many say that it is a good place and they like living there. For those who need more direction and support it is a stressful, frustrating and lonely place to live, and they get little support in managing day to day needs and activities. Wonderful-sounding promises are made by the sales staff, but they have little resemblance to reality. My relative had early dementia upon entering. The sales person had no sensitivity to her need for time to adjust to leaving her home of 45 years and pushed her to move with only one week's notice. There was no time to properly organize the move and prepare clothes and other necessities she would need for the rest of her life. Therefore the room was chaotic for weeks afterwards, needlessly adding to her stress and confusion. In addition, there was no time to notify friends and relatives of the move, so good-byes were not said. Promises were made by the sales person to check on my relative every two hours, to come get her and direct her to activities, to plan activities according to her interests, and to introduce her to other residents. I continue to try to get the staff to follow through on these promises. Many interesting and stimulating activities were promised, but there are actually many days when there are no activities planned of interest to my relative, so she remains alone in her room as she was alone and unstimulated back in her home. Further, many of the planned activities don't actually take place, or take place early without the change being effectively advertised. Trips are planned and canceled, due to weather or bus failure, and not rescheduled, leaving residents stranded inside the building There is no concept of hiring a bus so that trips can go forward. We were promised that the laundry would be picked up and returned weekly, with the aid putting the clothes and linens away upon return. Staff forget to put out the laundry for the service, then leave laundry overflowing the hamper and bathroom until the next scheduled service. Returned laundry is left on the bed and not put away. When I have tried to resolve some of these problems, I am treated coolly and do not get the courtesy of a phone call advising of the resolution. My relative sums up her experience by saying that the place "Is terribly disorganized." There seems to be no awareness of the special needs of people with early to moderate dementia. They are mainstreamed with the rest of the residents, in the assumption that their needs are the same (as explained to me by the sales person). Clearly, someone with dementia cannot function effectively in a normal environment without someone giving them individual attention and guiding them. (Note: There is a Memory Care Unit upstairs for those with more severe dementia that seems to be run with the needs of their special population better accommodated.) I cannot recommend Spring Hills for people with mild to moderate dementia.