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Alaris Health at Belgrove

195 Belgrove Drive , Kearny, NJ 07032

(855) 798-2040 (Caring Family Advisor™)

2.3

(16 reviews)

Offers Nursing Homes and Assisted Living

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Alaris Health at Belgrove

Kearny, New Jersey 07032


2.3

(16 reviews)


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Reviews of Alaris Health at Belgrove in Kearny, New Jersey

2.3

(16 reviews)

  • Facility

    2.4

  • Staff

    3.0

  • Food

    2.8

  • Activities

    3.0

  • Value

    2.3

Refuse

1

October 11, 2023

I am a friend or relative of a current/past resident

Alaris at Belgrove in Kearny, Nj is the worst facility ever created. The nursing staff is very unprofessional and rude. They leave patients lying in their own waste FOR HOURS. When you question them about it, “Well you’re not the only patient here.” Yet when you look at the desk they are on their cellphones. The first day we were here they placed my relative in a room where the emergency button did not work and a thin pad next to his bed in case he fell. It’s always the patient’s fault, never the nurses. I am a calm person but all they do is argue with the relatives and the people that they have a duty to care for. The only reason why they received one star is because the physical therapists are outstanding. They are the only ones who care and do an amazing job with the patients. Thank you

Provider Response

We are truly sorry to hear about the experience recounted here. Your concerns are valid, and we deeply regret any lapses in care that you and your relative may have encountered. Our residents' well-being is our top priority, and the incidents you described do not meet our standard of care. We take this feedback seriously and will thoroughly investigate and address the concerns you've shared. Your input helps us improve our services and ensure that all our residents receive the compassionate care they deserve. We're pleased to hear that you've found the physical therapists to be outstanding. We will work diligently to address your other concerns to ensure a better experience in the future. If you have any further comments or questions, please don't hesitate to reach out to our administration team directly. Your feedback is invaluable.

Glenn P

1

April 16, 2023

I am a friend or relative of a current/past resident

It’s just a shame to have to give this facility even a single star! The only way to realistically describe this facility would be “an utter nightmare”! My wife was transferred from Clara Mass hospital for rehabilitation from a surgical procedure. She was place with long time patients where there is 1 nurse per approximately 30 patients. My spouse was on 24 hour oxygen and did not receive oxygen for nearly 7 hours upon her arrival at Alaris and when they provided the tank it was not even turned on. She was also to have 2 nebulizer treatments done which were never given. My wife had called me multiple times claiming she was having difficulty breathing which made me go directly to the facility to figure out what was going on. Upon arriving to her floor I was greeted by a assistant nurse who’s feet were up on the desk while texting someone. When I asked where my wife’s room was, she acted as if I was rudely interrupting her!!! When I went into my wife’s room it was quite clear the was no oxygen available to her. I then proceeded to ask the nurse why my wife was not on oxygen and why she did not receive her treatments? She replied “it’s not my problem I just got on”! I was floored to say the least. When speaking to their so called head nurse, she immediately went and spoke with the acting nurse for my spouse. They actually got into a verbal fight right in front of everyone! Needless to say they supplied my wife with a oxygen tank and had her medication for her nebulizer treatments BUT HAD NO FUNCTIONAL MACHINES to administer her treatments!!! When I started to get a little upset with the situation, I was immediately dismissed by all the staff there in regards to my wife’s treatment. The situation was so bad my wife was laboring to breath and 911 was called by myself to have her transferred back to the hospital where she was immediately put in ICU because of her oxygen being dangerously low! When the police and medics got there, it was made very clear that no oxygen was coming from the tank provided by the facility If you truly care for your loved ones, chose a facility other then this one! In my opinion, they are rude, incompetent and severely understaffed to where they cannot properly care for their patients!

J Fowler

4

November 21, 2021

I am a friend or relative of a current/past resident

Front desk staff is very welcoming and friendly. The facility is clean and the staff that I saw was very efficient and friendly.

John

4

July 14, 2020

I am a friend or relative of a current/past resident

My father got physical therapy at Alaris Health at Belgrove. They were very helpful. The inside of the place was nice, but the outside looked like a school building. The staff was professional and did their job.

annoyed 2019

1

December 10, 2019

I am a friend or relative of a current/past resident

This place is a joke. The workers are lazy with no compassion for the elders. Stay away from this place. My mom instead of getting better she is getting worse. They leave them sitting on Pee for hours in a day. They don’t answer to call buttons but are sitting around having personal conversation. They are very rude. They don’t acknowledge your presence. This place needs a shut down. Or change of staff. I gave one star but in reality is zero.

Stay_Away

2

August 15, 2019

I am a friend or relative of a current/past resident

I dont know how the state can give this facility a 5 Star Rating!!! My mother has been at Alaris at Belgrove for 2 years and 8 months. In the beginning the place was great. As time went on, it constantly went downhill. Latest problem is health care of my mother. Within the past 15 days, she has suffered two "skin tears" more like open wounds, one was not treated for 6 days. Nobody knows what happened. The nurses stare at you like deer caught in the headlights. Windows in the dinning/recreation room do not open. The AC works on and off. Elevators (at least one) don't work on a regular basis. Staff calls out whenever they want, always short staffed. I thought there was a law about staff/patient ratio. The parking lot has been reduced to 1/3 for well over a year. Staff has been told not to park there, they were given letters. Some, totally disreguard and parking for family and visitors is impossible. Managment does nothing! The Recreation staff cares and looks after the residents more than the nursing staff. Sad state of affairs. Wake Up DOH!!! Try surprise visits.

rjq

5

May 15, 2018

I visited this facility

I toured this location a few times, I did not meet the entire staff but those who I did meet were very nice and seemed very professional, all my questions were answered

maru1966

2

November 30, 2017

I am a friend or relative of a current/past resident

This facility needs a big overhaul. It is outdated. My father was there in the summer and the air conditioning on worked in some rooms. My father was there until October and we had to complain constantly. They were not keeping him clean. He developed a very bad rash. His food was dropped off in his room but no one checked to see if he was eating. He has dementia. We had to hunt down nurses and aides to get him changed. There were a handful of staff members who really cared but very few.

Based in fact

2

December 8, 2016

I am a friend or relative of a current/past resident

This facility apparently has no guide line for visiting. If there are they are not inforced. While we limit our family and friends to two people in the room our roommate would have up to five. It's not just their family was inconsiderate but the staff fails to control the healing environment. This is not limited to in-room noise but also the staff and patients that congregate at the nurses station (which features a sign reminding staff to be mindful of the noise level) which is adjacent to patient rooms. Regardless of extra cost, a single room is the best way minimize in-room noise. In other postings CNA's were singled out as non-responsive and detracted by need to descuss their social lives and attend to their cell phones. This is not one hundred percent true but if you hit the call bell and get no response and have to give a CNA a dirty look to get her to put down her cell phone to give a patient attention than there might be a problem. The first sentence on their website is "Founded on a tradition of health care excellence ...". Sadly it should read 'maintaining excellence is too expensive and much work so be prepared for mediocrity in healthcare.'

LadyDi63

1

October 13, 2016

I am/was a resident of this facility

I am a current 53 year old patient @ Alaris Health @ Belgrove. The only reason I came back here again is because of the location. The best part of this facility is Physical Therapy! A lot of the staff are good at what they do except when it comes to the CNA's who do the late night shift starting at 11 pm. I had to have my knee replacement removed because of infection, so now I just have an Antibotic Cement Spacer in my leg. I can walk a walker but I can only put minimum pressure on my leg but I need assistance getting in and out of bed. I pushed for assistance on three different occasions and here is the outcome: The first night that I got here was a Sunday evening. I needed assistance to get out of bed to go to the bathroom . The CNA that came to my room was a young lady. I had to tell her that she has to hold my leg to help glide it from the bed to the floor. She looked at me like I was crazy and then reluctantly put gloves on. She was going to let go of my leg before it touched the floor. Coming back to the bed was worst, I had to again tell her that she had to assist in getting my leg back on the bed also. It was so painful when that was being done. On this other occasion when I needed assistance , the CNA that came in was of the age where they should be retired. I pushed the button for assistance and when she came in I was shocked. I again had to let the 'trained CNA' know that she had to hold my leg to glide it off the the bed. To the floor. She barely made it and that too was a painful experience for me and I think for her too! The following late night experience was by far my worst so far! I pushed the button for bathroom assistance again and low and behold it was the same person from the night before! I again had to let her know that she had to hold my leg to glide it to the floor.That was very painful! Upon my completion in the bathroom I again needed help to get back into bed. I sat on the bed and was waiting for the necessary help to get in bed from the CNA and she's just standing there looking at me! It's now getting very painful for me with my leg down waiting for help and she still just standing there looking at me. I think that she was waiting for me to do it myself! By now it's so painful that I screamed for the nurse to help me and you would think that it being a licensed nurse coming to your aide that it would be alright...WRONG! The nurse lifted my leg so fast to put it on the bed that I literally screamed from the pain! After that I just wanted my pain med shot to ease the pain and I wanted the both of them to get out of my room ASAP! The nurse left and came back fast with my pain med and was about to administer the shot in the wrong location! I being the patient had to tell him, the licensed nurse that they don't administer my pain med through the IV anymore. He went back out I guess to check and when he came back he asked ME where did I want the shot! Mind you I'm in way too much pain by now!

T341771

1

June 10, 2016

I am a friend or relative of a resident

Right now, my sister-in-law is in Clara Maass Continuing Care. I had to get an attorney because she was diagnosed with dementia, and they’re not treating her properly. They want to send her home, but she’s unstable on her legs and lives on the second floor. They just told us last night that she has to pack up and go, and she didn’t have a ride home, so at least she’s still there right now. They told us she had to leave at 11:00 at night, which is crazy. The facility itself when she first went in was OK. But now, she’s calling me up crying all the time. I think that the staff should be friendlier to them. They could be very rude, and it’s horrible. I bring her some personal belongings and other people take them, and I’m aggravated about that.

christinehunkele

1

March 1, 2016

I am a friend or relative of resident

his place is the worst! My grandfather was here twice and the care went from poor, the first time, to absolutely atrocious the second time. The nurses and aides were inattentive (always on their cell phones) and anytime I asked them to do something for him, they made it seem like I was inconveniencing them. When I would ask questions about why there were doing something (the place got his diet wrong so many times I lost count) - they would tell me not to worry. Uhh hello, yes I'm worried, you guys make far too many mistakes! There is a complete and utter lack of communication with patients and family. It's disgusting. My grandfather, who is of sound mind, started having random bruises and contusions that appeared on his arms and legs, and no one could tell us where they were from, not even him. And the place is dirty, like very dirty. The bathrooms that visitors are allowed to use are rarely cleaned, and the pantry - vom. I visited on a regular basis and the same poop on the floor that I notified staff about had not been cleaned. I was told that the cleaning service had off so it would have to wait. DO NOT SEND YOUR RELATIVES HERE. I am so glad we got my grandfather out and will not be sending him back. It's sad because Alaris has a good reputation, just not this one! I will say that I have only heard good things about the physical therapists, and have seen first hand them being kind and patient with my grandfather. Too bad they couldn't be there 24/7 for him and forgo the awful nursing and aide staff!

calp

2

February 29, 2016

I am a friend or relative of resident

I believe that the patients are getting adequate care. Some of the nurses are wonderful; others are just pill pushers. The aides are good and help in many ways. The rehab area is diligent in their work and always pleasant and helpful. The social worker is lacking many skills. She does not return calls promptly and confuses things all the time. She is no help at all. She should be the "middle man" between the patient and their families and only calls when she needs information. Alaris needs a new social worker to help the families not confuse them. She works on her own schedule not with families trying to balance home/work/Alaris/sick family members.

home32

3

March 6, 2015

I am a friend or relative of resident

The lack of communication between Alaris and the family is very disturbing! They were giving my brother the wrong medications and it took them 3 weeks to FINALLY have a meeting about his therapy program. The only dept. that seems to know what's going on is therapy. The social worker and admin staff do not speak to each other, let alone family. This place also doesn't know how to care for a special needs adult. The aide's and nurse's just leave you in your room and hardly check in on you. Or they wheel you out into the common room and let you sit there all day to make their jobs easier. This place needs a complete over haul of policies and personnel. They need to learn to communicate with families much much more than they currently do. I gave 3 stars b/c the therapy group is the only group doing an outstanding job!

Caring83991650

3

September 1, 2014

I am a friend or relative of a resident

My dad and my aunt were at Alaris Health at Belgrove. It seemed like the social worker is doing wonderful work. The nurses are very nice and did their job as much as they can, so I have no complaints, but the doctor was terrible. I think they need to improve the visitation of the doctors. They have to pay attention and be aware of what's going on with the patient, examine the complete body of the person who is sick, according to what is the situation.

Geralynn00

5

July 26, 2011

I visited this facility

I was very impressed with the staff there. They treated the patients like family. They always had smiles on their faces and they never made you feel like they were rushed if you inquired about a patient.

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Services and Amenities of Alaris Health at Belgrove in Kearny, New Jersey

General

  • Resident Capacity: 30

Medicare

  • Health

    2.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    3.0

Medicare Provider Number: 315366
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About Alaris Health at Belgrove in Kearny, New Jersey

Map of Alaris Health at Belgrove

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