CareOne at Somerset Valley - SNF

My mother was in CareOne at Somerset Valley - SNF for rehab. Our experience was very good. They just showed very good care in each department. They had good physical therapy and OT. The social worker was good. Everybody was very attentive. They had Covid go through. They separated everybody nicely and timely, and it all worked out. It was very clean. The rooms were small. There were two people in a room, and they're tiny. They're older, but it's what you get around here, I think. I didn't try the food, but she liked everything. We didn't pay anything for the rehab.

This facility was like being in a nightmare. My father was here for only a week before we transferred him out. The rooms are filthy; smell like urine. There is a clear lack of aides and nurses are almost impossible to find. This was before Covid (Jan 2020). My father who had dementia was left unattended in the dining area (wearing his hospital gown) with a tray of food in front of him. He was unable to feed himself and was left alone to figure it out. RWJ Somerset forced this rehab on us saying there was no availability anywhere else (which I later found not true). Once we transferred him, he was able to rehab back on his feet and home a month later.

I was not able to sit up or walk when I came home from there. After 5 weeks at care one I was sent home with a putrid bedsore. They denied that the sore developed at their place and lied about it to me and in my records. IF YOU CARE ABOUT YOURSELF OR FAMILY DO NOT GO TO THIS PLACE!

I see a lot of old reviews and some for the assisted living this is for the Skilled rehab here. My grandfather was here for 3 weeks. When he was admitted he could barley walk with his walker. The PT department was absolutely amazing with getting him involved and giving him therapy 7days every week. The nursing director were very involved not just sitting in their office. Any special request was heard and if they couldn't accommodate they would let us bring everything in. I would highly recommend this facility to anyone looking for rehab. Couldn't thank them enough for getting grandpa home and walking again!

I will say we had a difficult time making a decision to pick a rehab facility during covid times. Reading some of the reviews didn’t help but I do take into consideration that people tend to only review negative experiences but I would like to tell you about our experience. From the start our first chats with Bianca was so detailed and assuring we decided to go with CareOne. We were assigned another social worker also named Bianca Z. She was so caring and kind. Made sure we were able to contact her at anytime. My dad went in for a leg infection after staying at the hospital for 21 days. He needed to regain his strength. The director of physical therapy, Elaine was beyond amazing! I can tell her goal was to get my dad better fast and safely. She asked key questions to how his living situation was to make sure he would go home and be able to function well in his own home. During my father’s hospital stay he ended up having to be on dialysis. They arranged transport to and from the facility and all went seamlessly. Art the director of food was amazing making sure his dietary needs were met. My dad actually said he liked a lot of the foods. The nurses were very diligent with his care. His wound was well taken care of and they did a great job with standard hygiene procedures. He said he always felt clean and clothes were changed regularly. Because of covid he was quarantined for his first 14 days. The facility visitation team, Enite and Will were absolutely amazing! They would schedule window visits for us and made sure we could see my dad daily. Knowing we could only see him though a window was tough but being able to see him when we wanted was amazing. Covid times make for difficult situation but we couldn’t have felt more comfortable that he was in great hands. Communication from all his care team was top notch. We were very happy with our experience and my dad he said he was going to miss the staff. I really felt so much understanding from the team, Bianca, Elaine, Art, Will and Enite really took an interest in our family and treated my dad like family! A very scary and hard decision ended up being really positive and amazing. We won’t forget the people that helped get him better and we are grateful for them. I hope this helps someone make their decision.

While the immediate caregivers are good, the administrators of this facility are especially awful. From the nurse supervisor to the social worker to the billing office, they are uncommunicative, unhelpful, ineffective, and, at times, downright hostile.

My mom spent the last year of her life at Care One Somerset Valley and I always felt she was very well care for and cared about. She was under hospice care for a good portion of her remaining months and I can't say enough about nice they all were to her. I was there a LOT and I got to know the aides, the physical therapists and the nurses there. I felt very good having her there. The food wasn't bad (I tried it myself) and they try to keep everyone engaged with activities. She was on the sub-acute side for 99% of her stay and it's a little clinical but that's to be expected but she was always treated well.

My dad was over medicated n undereducated all at once..not monitored enough w being unstable n diabetic. Therapy is lack there of with mostly having him eat and sleep often. Hard to get nurse and staff to call back and doctor hardly calls me to see concerns. Overcharged me as well..headache and hope things get solved asap. They should have online portal for logs of meds ..food..etc. 😟 rooms not spacious unless a private room. Staff nice but understaffed. They don't have many activities and they don't encourage him. Amenities there aren't much..should offer way more.