San Martin Senior Living

Robin

We were very impressed. It was very clean. They had a lot of amenities and the rooms looked great. I just really liked it. The person that was supposed to give the tour wasn't there, so one of the ladies took us around. She was really good, but she couldn't give us any technical information. All she did was show us the facility. That's all she could do, but she was great. She told us one thing that we did not know about respite care though, that we could bring my mother-in-law there to stay for a week/two weeks and see what the facility is like. I would like to go back there and talk to somebody, because I think my mother-in-law would like it. I also liked the dining facility. The way that they made it look like you were at a restaurant and you were out eating. They have a menu that they can choose from. So, that was kind of good.

Provider Response

Judy L.

If you were a person who was totally independent, it might be a good venue for a person to live. However, if you require any care whatsoever, they are lacking sorely. They make promises that they can't deliver consistently. For example, checking on people that need to be checked on regularly every two hours, even though they say they're going to, they do not. I personally found my mom in very difficult situations where she'd been on the floor Lord knows how long, and I would have to go and find staff to help me. I do not recommend them for anybody who needs care. As far as socialization, if you are totally independent, it's probably a very fun place. They have activities and they have an open kind of happy hour on Friday nights. Their food is mediocre. As far as my mom, it was absolutely the wrong place for her and I was horribly disappointed in the care that was given to her, which is why I pulled her out. They had activities but my mom did not participate. If you need care, I do not recommend them at all.

Provider Response

Stacey

It was incredible, and I wish my parents were open to moving there. It was wonderful. It would have been a beautiful place for my mother to stay and live out her life after my father passes, but they did not want to move out of their home yet. The staff was great. Shannon, who showed us around, was friendly. I would live in there if I could. The apartments were nice and some of the ones we've visited were not so nice with the painting and the carpeting and stuff, but this one was very, very nice. The carpeting was nice, the painting, the cabinets, and all of the interior look of the apartments and the layout were really nice. The dining room was beautiful. The place was clean. They had a beauty salon, movie room, they do games, and they have puzzles sitting out that people just come over and participate in for as long as they want. It was a beautiful place. The hospital was right across the parking lot. For me that was a great location. It had lots of things around it.

Provider Response

ntrincilla

My parents just moved into this facility yesterday so I can't say much yet but what I do know is from the woman who helped us get into the place Jackie to the caring sweetest medtech Anna, even Daryl and Vicky helping the residents with the day to day , minute to minute needs, heck even the woman greeting you at the door Nancy is a doll. I feel like my parents will get the care they need here because there are very caring people running it. If anything changes I will let you know But I have a feeling I will just be writing better and better updates.

Linda Tennis Lady

The facility and rooms are really nice. The most spacious 1 bedroom apartments in the Las Vegas valley. The staff who has day to day interface with the residents that I came into contact with where extremely nice and helpful. My sister moved into this facility July 31, 2020 and unfortunately passed away on August 30, 2020 so she did not enjoy any of the activities they offered during the pandemic. She did have her meals mostly in the dining room though and would rate the food as average to good. We had a rocky beginning to her stay as I had to insist many times that she be taken (she used a walker and wheelchair) to the dining room for meals. For some reason, they initially took her meals to her apartment even though she tested negative for Covid-19 before taking up residence. Even after a discussion with staff that she should go to the dining room, she had one or two meals still in her room. She was also under hospice care while there and a hospice aide and nurse visited her a few times a week. On at least one occasion, I was notified by the hospice aide that she still had her clothes on from the day before (my sister also suffered from the very beginnings of dementia) so it appeared that no one helped her get ready for bed nor changed her clothes. I am not sure what her level of care would have been had she not had vocal advocates. There was a significant staff turnover that occurred there during July and August. The new executive director had just started and they had to hire a new maintenance person and a new business person. So some of the turmoil I experienced could have been the result of this staff turnover. In addition, mistakes were made in the initial payment calculation which took until mid October to finally resolve. Again this could be because of a new financial person and lack of financial processes. My interface with the executive director and business office was very pleasant but should have been avoided by better business practices and follow up by management.

Provider Response

mreese

Shannon, Kiel and Lisa made this transition for all of us, very easy. They are very professional and kind. The rooms are clean and nice and the decor is beautiful! They also have a very attentive and helpful staff, which makes us all happy and relieved!

Provider Response

Nancy

The quality of service is amazing. So attentive to both me and my mom's needs. The staff is warm and attentive. So pleased that I selected this facility for her.

Provider Response

Helga

My husband is in here. He's well taken care of there. They helped us move the furniture into the room, and we saw everything. They were extremely helpful and friendly, and they bring in things that he wants. Everything is perfectly fine and we're extremely happy. Under normal circumstance, they have a gym, games, entertainment, and a snack bar. It's a very nice place. It's a little pricy, but they do everything for me and the only thing I have to do is make the doctors' appointment, they take him, and they pick him up.

Provider Response

ESimonet

We cant say enough good things!!! Shannon and Kiel are the BEST, and couldn't be more helpful during such a difficult time for all of us, putting mom in Memory Care is tough. THANK YOU, THANK YOU BOTH! M&K

Larry

Staff is great, meals that are included in the cost of living here are poor, sometimes cold and service is slow. Sometimes an hour before placing or getting your meal. I am actively searching for alternative locations to move her.

tmj42471

This place is awful. I am a very diligent daughter of an elderly father who cannot move on his own or speak due to a stroke. I was fooled by the beautiful facilities but after poor care, VERY rude management and my father being injured in suspicious ways, I pulled him out.

Terry

Very nice place that felt warm and welcoming. We are not ready to move my mom in yet, but might be in the future at some point. Will come back for sure when we're ready.

Provider Response

Jennifer

My dad moved in, and so far, it's very good. He has physical therapy three times a week, they have socials, card games, movie theaters, and he loves the dining facilities. They serve three meals, but they have an open kitchen for sandwiches and salads. They have a nursing staff, and they deliver his prescriptions to his room if he needs them. They've been very good.

Gerald

It is brand new, gorgeous, and beautiful with no hang-ups or issues. We didn't choose it because of the price and didn't have a swimming pool. The sales staff was very knowledgeable and friendly.

CLP612350

I lived here, but the rent had gotten out of line, so I moved on. When I went back this time, I saw a number of improvements, like renovations to the rooms. The staff was very friendly, quite responsive, and nice. They knew me, and I had a really nice, warm feeling there. They play bingo and a lot of cards. They’re painting and cleaning all the time. It’s a good-quality place. It would have been my first choice, but it was a little too expensive for me.

Tina823231

We went to visit, and we were seated in this comfy and cozy area. It had very pleasant furnishing, and it was very nicely decorated. It was very pricey, but I'm sure it was well worth the price because it was very ritzy.

Read

Dad moved in 2 weeks ago. It’s the one he picked out of the ones we went to -- the one he felt most comfortable with. We like the employees, and the people there seem to be very pleased with the lifestyle provided. The food is adequate. The rooms are comparable to the market.

Joe235031

It was like a 5-star hotel and absolutely beautiful. It was apartment-style living with large and spacious rooms. It had a full restaurant with not only buffet but restaurant-style eating as well. It was really very nice. The staff was wonderful and very friendly.

Kim444057

The staff was very friendly. The rooms were definitely clean, and it was the best apartment out of them all. The residents looked happy and extremely busy. They have a lot of activities.

Debbie486814

Robert moved into here about a month ago. I like their waiters, and he likes the food. It was gourmet type, but it costs less than the others. The rooms were a lot larger, and they have a movie theater room, an exercise room, and a spa.

William886178

It was really nice and very beautiful with nice, high ceilings, and it was nicely furnished. The rooms, the people, and the dining room were very nice. They even had a salad bar that you could go to and choose whatever you wanted to eat. The staff was very nice. It was a very nice facility. They had independent and assisted living. You don't feel any claustrophobia in there. It was very spacious and attractively done up.

LorettaHNXXZ

It was excellent. The dining room was great and felt like going to a very exclusive restaurant. It was very nicely done. They had a movie theater and outings at least once a week.

Hazel8

It seemed nice, but there's no way I can afford it. The lady that showed me around had started just that week, so she didn't know too much. But she did know the price, and it starts out at over $3,000, and I can't afford $3,000 a month. They showed us around the different things they had there, and I know they had church services and movies.

Cynthia116388450

The staff at was very professional and caring, but not pushy, which was important to my boyfriend. We talked to about four of the residents, and we were quite surprised at how open they were about the things that they really enjoyed there. Everybody had wonderful things to say about the staff and the facility. They had a lot of amenities, like a gym, planned trips around the area, connections to cruises, and bus trips. They offer a lot of different classes, not just in physical therapy, like craft classes and other things that might interest elderly seniors. The only drawback we found is that they do not have covered parking. As a whole, I thought it was a wonderful facility.

Caring110639550

My mother has been living in here for the last month, and it has been pretty rocky. She went there twice directly from rehab. She was about three weeks out from a significant stroke, and I feel that she was not as medically stable as they are used to receiving at that facility. I was over there all the time, and within eight days of her being there, she had another stroke. She was quite sleepy, and they did check on her frequently, but the fact that she just wanted to sleep all the time went rather undetected, and she got very dehydrated and that contributed to the next stroke. There was also some confusion around her medication administration. She was not medically stable enough that their system could respond to the quick changes in her medication regime. We were not going to give her a blood thinner dose for the day until we had the home health nurse come and check her INR. The nurse came, we got the reading, and as I went to find the nurse and tell her what the result was and what the doctor wanted them to do with her medication, my mother went to the dining room to have dinner, and they gave her the evening dose of blood thinner. The doctor had faxed over orders to hold the blood thinner and not give her any for that day because her blood was too thin. So, the system wasn't talking to each other in a timely enough fashion to prevent something like that from happening. A resident should probably be pretty rock solid stable medically before going into this kind of living environment. I feel like I was overpromised. The rooms are very nice, and the bathrooms are gorgeous. The facility itself is beautiful. It really does entice you to put your loved one there. The residents all appear immaculately cared for -- the ones that are out and about. Everyone is well dressed and clean, and it is a cheerful place. The residents seem to be real happy there. There are loads of activities -- movies, trivia, bingo, book club, card games, church services, a beauty salon on the premises, they had a lady that comes once a month and sings, a lot of musical activities, and shopping trips to Wal-Mart or to the drugstore. The quality of the food is very nice to even exceptional, but they're a little lax on their abilities to provide medical diets. The longer we've been there, the more I'm pretty convinced that she is not getting a low sodium diet, and that's something that I have to address. Also, there was a little bit of overpromise on the food availability. When my mom had her second stroke here, the medication tech had come to give her her morning dose of medication and as my mother sat up to take her medicine, she was struck with intense vertigo. Instead of the medication tech immediately calling a nurse to come and evaluate her, she said she'll come back later and give her her medicine. Two hours later, she came back. My mother was too out of it to even hit a call button for help. I went over, I assessed her, and I called 911 for her to go to the emergency room.

Caring101665250

I am living now here. It is clean with beautiful windows, which I need for my birds, and my birds are my children. The staff is very nice. The people here are very nice. The food goes up and down. Sometimes it is really good and sometimes it is not good, but then, you have a menu that you can pick-up and you don't have to stick to what they are giving you. We have transportation that takes us to doctor's appointments, Mondays to Wednesdays. Thursdays to Sundays, they take us on trips to stores, casino, park, you know, they take us all over. They have a lot of activities here. I have been here for two and a half years here, and it will be three years in January. I love this, but right now we are having problem with the food going up and down and we just gonna have to see about that. I guess it has a certain supplier that they buy from, and it is tweaking getting the proper food here. We pay a lot of money and we expect to have decent food. They are working on trying to get the proper food in here.

Dean4

This community was smaller, a little older, but more comfortable and more homey. Everybody is friendly. Everybody knew everybody's name. All the people and residents are helped in whatever they needed. There was a junior suite that's very nice that has a bedroom, a little sitting room, kitchenette and bathroom. It's very comfortable. They have bingo. They have a little library, a room dedicated to movies and a place to do hair and nails. The dining room is quite adequate for a fair number of people. Very nicely setup. They have a hot table and they make it into a buffet for salads. They have a pretty good menu when I looked at it. It looked clean. There are people working all the time making sure it's clean. It's so much better than all the others. There's a very large patio in the back just off the dining room. If they'd had it covered, it would be probably an improvement but that would be a big task.

Cass1

In my opinion, this community was the best facility in the city. It had nice large rooms. It had the best dining room with the best menu. The food was the best I had tasted. The only thing that I didn't like was that they didn't have the room that I described where I could bake. But they had everything else and that was perfect. The staff was very nice. I couldn't find any better staff than them. I liked the architectural design of the place. I would definitely recommend this place.

B.M.

My husband is here and I'm very satisfied with it. I like the way the facility was set up. He shares a room with someone but it is set up in such a fashion that there is like a stairstep partition between the two and it's plenty big. There is also a private bathroom, so you don't need to go down the hall to go to the bathroom or for a shower. He has his own TV, recliner and closet. We thought at first we were going to go to a private room, but it went out just fine. Besides that, it looks very homey. Their staff have a very caring attitude and disposition and for residents with Alzheimer's, that's not easy. I like the people first of all.

Caring 0794

It appears to have good facilities, better food and have more activities for residents. The rooms were nice.