Ridgeland Place

Joell

Brookdale Ridgeland was really in need of a cleaning and renovations. The chair arms were all dirty; the front door looked like it needed repainting and the brass was all tarnished; a lot of other doors had scuff marks, bumps, and kicks, which a little soap and water could have helped; and they only had one elevator. The place was just not worth my visit, but maybe somebody else would love it. I think they had a scent throughout the lobby that was either covering up the dirtiness of the place. They may have had good people but maybe not enough to keep up the facility's care or maybe the administrators didn’t see what I saw because they’ve been there too long. There are some renovations they’re supposed to get in the next year or two. I think it requires better upkeep. The room wasn’t anything to brag about. It was an odd shape with a low wall separating the kitchen area from the bedroom area. It looked like a studio but with a low wall, which made the place look confined. Some people may have liked that, but my mother's sitters keep her bed looking good and her place is neat all the time, so I don’t know if it needed to have a wall because it made the place confining. Also, there was not enough light; there’s hardly enough light in these places, which I don’t understand because older people have a hard time seeing. The rooms weren’t great.

Anonymous Visitor19

The staff at Brookdale Ridgeland was very nice to us during our visit to the community. It’s small but very nice. I saw two very nice, unfurnished rooms. I was hoping to get my father in.

Laura111759750

I really liked Brookdale Ridgeland. They had a very homey feel to it. Everything about it I really liked, and I liked the lady who was running the place. She seemed to sincerely care about the people who lived there. She showed me a bunch of different things that they did to bring everybody together, and most of the people who stayed there seemed pretty happy.

Herbert4

We chose Brookdale Ridgeland (Formerly Emeritus at Ridgeland Pointe) because of the cost of the facility, the atmosphere, the size of the rooms, and the quality of service. The staff is great. The experience is great. There are different activities, and the staff is caring and pays attention.

NancyHanks

I chose Emeritus at Ridgeland Pointe because it's closer to a relative, and it is close to my doctors. There are good carers, and there are also those who are not committed or kind. Their rooms are fine. Their activities are more limited. The activities director is very young and inexperienced, and they are absent a lot, so that is one of their weaknesses, but the food is well prepared and edible.

Provider Response

glenda7618

The Emeritus at Ridgeland Pointe was very nice and they are like family there. The rooms that I saw were okay. I did not have lunch there, but they wanted me to come back and have lunch. The dining area was a large open space with tables and all. Just having that one visit, I'd have to say I had a very good impression of this place. It was just like a big happy family, so I think that was what stood out for this facility.

Caring87937650

The staff at Emeritus Ridgeland Pointe was outstanding. They were very nice and accommodating. I chose them because they were more focused on what I really wanted and needed for my parents. They followed up like they said they would. They were very professional, and they seem to be very flexible in working with my budget. We got a really nice 2-bedroom overlooking a courtyard. I was very impressed with the transportation they have for my parents, taking them to the Walmart or to doctor's appointments. They serve three meals a day, they have housekeeping and, once a week, laundry. I like the activities, and they have one activity that my dad really likes. He calls it the Romeo Club, where real old men eat out. So they take them out once a month to go to a little café or restaurant. It could be a plus if they could maybe have a newsletter or send an email out to the family. A lot of times for me to find out what's really going on day-to-day, I have to go to billing or call them. Sometimes it can be challenging due to my work schedule. So it would be nice if I had an email or newsletter that kind of pops up and gives me some information.

Diane84777250

My mother was at Emeritus at Ridgeland Pointe. I like the looks of it. It was also in my mother's price range. The environment was good. The facilities were fine. All the staff that I met was very nice and friendly. However, when my mother's health deteriorated and she needed more care, they didn't have the staff to take care of her needs. They had plenty of activities. Unfortunately, Mother wouldn't be able to take part in them. As to food, sometimes it was good and sometimes not so good. I had many complaints from my mother regarding food.

Carnation

Staff were very friendly, facility clean and resident content.

magnolia39

My mother and father in law were residents of this facility for 4 months and our experience was horrible. The floors are sticky and the hallway smells like a urinal. While some of the employees do seem to try, there is not nearly enough staff on hand to meet the needs of the residents. We would ask for something to be taken care of and 9 times out of 10 it was not done. So many things disappered from their apartment. The times that we were there during a meal, the food looked and smelled completely unappetizing. I wish somebody had told us about how bad this facility was before we wasted $5000 of non refundable deposit money to move them in only to be searching 4 months later for somewhere else to go. If able, I would not even have given this one star.

KahaAlpha

My aunt has lived at Ridgeland Pointe for around a year and she is very happy. She always says how she never wanted to live at one but Ridgeland Pointe gives her a chance to feel like she is at home and be free.