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Regency At Shelby Township

7401 22 Mile Road, Utica, MI 48317

(800) 558-0653 (Call a Family Advisor)

3.14

(7 reviews)

Offers Nursing Homes

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Reviews of Regency At Shelby Township in Utica, Michigan

3.14

(7 reviews)

  • Facility

    3.6

  • Staff

    3.4

  • Food

    3.0

  • Activities

    3.3

  • Value

    2.5

dw.

4

October 29, 2023

I am a friend or relative of a current/past resident

The Regency has a cheerful decor with wonderful seasonal decorations to lift visitors and residents spirits. The rooms are spacious and our Dad enjoyed the generous meals. Over the three week stay, staff had a variety of suitable activities and games, especially fun is Name that Tune! The nurses and aides that worked with our Dad were great! Friendly, professional, and pleasant. There were even hugs of thanks and farewell. Several times family accompanied Dad to PT to cheer him on and watch his progress. PT staff really know their stuff! A good feature are the enclosed outside courts for a bit of fresh air. Our family would definitely recommend The Regency!

Big Fun

1

October 5, 2023

I am a friend or relative of a current/past resident

Rooms are big and bathroom large as well. Staff is non existent and if they are around, they are not helpful. Worst care possible. Food is even worse. Everything is blamed on Covid, short staffed, etc. that may be true, however the staff that are there are not happy and not helpful. Wouldn't send my dog there

Lawrence

4

September 17, 2023

I am/was a resident of this facility

I was at Regency at Shelby Township. They seemed to know what they were doing. There's a certain amount of waiting sometimes, but they worked pretty hard. They were helpful and they tried to take care of the people. The food was edible. There were nice things, and sometimes they delivered it and you're waiting for things like blood sugars or whatever, it ended up kind of cold. They had some activities. They didn't have that many things for short-term care, but they had some for the long-term care people there. They made a good effort. It's a nice place. They have a rehab place, but they want you to go with a therapist. There's a dining area but since COVID, they haven't opened it up completely. The dining area was nice and quite large. It was mostly paid for by insurance.

carolyn2024

3

June 28, 2023

I visited this facility

The rooms were large. There was some space for clothing and personal items. Interactions w staff were mixed. I never had contact with a doctor. SSW Serena, was patient and helpful. Staff Marche and Q were helpful and attentive. They seemed to really care about the patients' well-being. The food was pretty good. OT/PT staff were willing to answer questions quickly and thoroughly. It was very difficult to contact nursing staff via telephone. Staff may need training on how to assist patients who self-harm.

Debi wink

4

June 18, 2023

I visited this facility

All help friendly. It would be better to have more help for the assistants. They did the best they could. I was grateful for how the staff handled themselves rooms nice and clean

r1ck

2

July 5, 2022

I am a friend or relative of a current/past resident

The PT and OT were very good and polite. So was the Social Worker who helped us out. Some of the nurses were not very attentive until I filed a written complaint. The kitchen did not meet our request on the type of foods my 95 year old mother could not eat, (after talking with them three different times). Plus they missed giving her dinner twice. Poor communication between everyone. One person would tell us mom could get anxiety meds earlier but when we asked for it they said no we had to wait till 8 pm. Mom did get better to go home but Don’t go there.

Pat

4

October 20, 2021

I am a friend or relative of a current/past resident

My father-in-law was in Regency At Shelby Township for rehab, and he's been there probably four times. We liked it because it's close to our families and he knows the therapists and all there now. The only thing was that they were understaffed, and we were a little disappointed with some of the help. This time, it wasn't as great as it was in the past. They have a nice physical therapy room, a big gym, it was a good gym with good-sized machines. That's what we liked about it too, they had good things to use. The therapists were good, and the nurses were good, it just seemed like they were understaffed this time. The food was not that great, quite often it was too cold and he complained, and they finally made sure it was not cold. He wasn't a fussy eater, but he wasn't happy with the food there very much. It was covered by Medicare, so it was a good value.

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Medicare

  • Health

    2.0

  • Overall

    2.0

  • Quality

    4.0

  • Staff

    3.0

Medicare Provider Number: 235710
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Regency At Shelby Township in Utica, Michigan

Regency At Shelby Township is a Senior Living provider in Utica, Michigan that offers residents Nursing Homes services. Contact Regency At Shelby Township for more details on services and rates.

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