Bickford of Shelby Township had a lot of turnover of administration in the time my mother in law was there. The building was designed nice, until they had some building issues that they never should have had. They had pipes freeze that caused flooding in the place. This was like their sixtieth facility, and many of them were in the Midwest, and they encountered that twice. It flooded the lobby area and the activity room, and it took months for the repairs. It was just an ongoing debacle basically there.
She actually waited for the building to be completed before she moved in as one of the first residents. They delayed their opening because they had put together the kitchen wrong, they had to tear out the kitchen floor, and redo it before they could get the certificate of occupancy.
The food was excellent though. They had salon services but the thing they didn't have together was they had promised that within a 25 mile radius, they would have provided transportation for them to continue to go to their doctors' appointments and stuff, but because of their turnover in staff, it didn't happen. With the family members complaining enough, they finally got it together after four or five months. They said, "If you make your appointments on Wednesday afternoons, we'll have somebody drive you.", but that wasn't the amenity that they said it would be. They didn't have a dedicated bus driver and they were pulling the guy who was the gardener/maintenance guy to drive the bus on Wednesday afternoon to take people. Bickford never had their act straight.
Provider Response
Debbie, we are very sorry to hear about your mother-in-law’s experience with us. Please contact us to discuss your concerns further. We look forward to hearing from you soon.
