Sunrise of Shelby Township was very busy, very active, it was a little smaller in size, and a little pricier over our budget. The staff seemed to be okay and attentive. The rooms were small, there's variety of food, but we didn't have anything there.
Sunrise of Shelby Township
Offers Assisted Living and Memory Care
28 Reviews
46471 Hayes Road, Shelby Township, MI 48315
Call
(800) 385-2527
Reviews of Sunrise of Shelby Township
Assisted Living Reviews for Sunrise of Shelby Township
February 11, 2020
I visited this facility
July 22, 2019
I visited this facility
Sunrise of Shelby Township had smaller rooms than the place we ended up choosing. They had two-bedrooms with one bathroom. Their rooms and bathrooms were smaller and weren't as handicapped accessible as other places. They had a really small handicapped bathroom by their laundry room, and the shower is no bigger than that what's in the room. Their tub looks like a very new and a high-end kind of tub where you can put someone who's in a wheelchair from the side, and the side goes up from the bottom. They have a lot of food options and would have been able to control my mom's diet because she's diabetic. They hav hot meals, and they have other standing items like sandwiches and different things available if you don't want what's being served. They give the residents more options for the food. They have one dining hall where they all eat. This community is double the size of the place where my mom is at now, but they have more staff members. It's a nice community with decent staff and decent food.
July 02, 2019
I visited this facility
Sunrise of Shelby Township was a beautiful place. The activities they had were astounding. The menu and the rooms were gorgeous. They're empathetic with what we were going through and were explaining things. The rooms were spacious, clean, and airy and had windows. It wasn't like a nursing home. It was like a little apartment inside the building. It's like a cruise ship.
January 19, 2019
I visited this facility
The rooms at Sunrise of Shelby Township were small and my husband and I were considering sharing a bathroom with another gentleman. It was very pretty, well done, and very clean. It just didn't seem to fit into our budget. We were there at lunchtime, so the dining room was very full of people. None of the rooms had any cooking facilities except a microwave and a small refrigerator. They had people in the exercise room and there was one person in a rehab facility, but it was the size of a closet, with not a lot of equipment in it. Most of the staff members were excellent.
December 28, 2017
I am a friend or relative of a current/past resident
I have visited my friend on several occasions who is on the third floor during the day and evening. The place looks better with the remolding. I personally would not put my family member there due to some of the staff's rude behaviors and lack of empathy for the people they are caring for especially in the evening. My friend seems to like the food very well and their room.
Provider Response
Hello P.F. Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise especially in regard to the interactions with evening staff members. Please do consider emailing Information (at) SunriseSeniorLiving(dot) com with further details so we may follow up. Thank you & Happy New Year. - The Sunrise Team
November 09, 2017
I visited this facility
Everyone seemed nice. The people living there were clean, happy and engaged in activities. The food seemed great judging from the many choices they have. The place is a Little worn down which isn't what I expected for such a high dollar company. But they did say they will be remodeling soon. You can tell it's a good place just by the feeling the staff gives you. The young man that gave me a tour was great and seemed to believe what he was selling. He was polite and informative. I was introduced to lots of people.
October 28, 2017
I visited this facility
Tables in the bistro area were very worn out. The whole place seems cramped, overdone in a old fashion Victorian decorating style with outdated burgundy and hunter green colors. Make sure when you're touring you meet the Executive Director-I saw him out of the corner of my eye but he wasn't introduced to me and he didn't stop by to meet me. The true quality and caring within any of these places starts at the top.
Provider Response
We are sorry to hear about your experience at our community. We take your comments very seriously and would like to speak with you further to learn more about your experience. Please consider emailing information (at) sunriseseniorliving (dot) com with your contact information so that we can reach out to you. Thank you, The Sunrise Team
May 09, 2017
I visited this facility
I really liked Sunrise of Shelby Township. It was a very well-rounded, reasonably priced community. We saw a couple of other places, but this is the one I liked the best.
October 24, 2016
I visited this facility
Sunrise was nice, it was clean, and they had doctors that come on-site. The guy that I met was very nice, he answered my questions, and he toured me through the facility. However, I didn’t like how the rooms were laid out. They either had a single size room or a common space to be shared by the residents.
August 02, 2016
I visited this facility
Sunrise of Shelby Township's director was nice, but I didn't like the place at all. It was way overdone, had so much junk in it, and so many pictures on the wall. There was only one bedroom closet. It looked like a Victorian mansion with a porch going all the way around and a patio, but I would never stay there. It seemed that the people were really sick.
Provider Response
We’re sorry to hear that you did not have a positive experience. Please contact us at information (at) sunriseseniorliving.com so we can better understand your concerns. –The Sunrise Team We are sorry to hear about your experience at our community. We take your comments very seriously and would like to speak with you further. Please email information (at) sunriseseniorliving (dot) com with your contact information so that we can reach out to you. Thank you, The Sunrise Team
April 02, 2016
I am a friend or relative of resident
Do not move your loved one into this facility! Avoid trusting your loved ones to this "care" facility, This place is a mirage... the decor is pretty and the sales personal are great at marketing this is as a wonderful place to live, but it is all for show. The memory care floor workers are not adequately trained and they treat the residents terribly. At any given time, they have 30 or so residents seated in front of a television. It makes me sick to think our elders are treated so poorly, especially when they are suffering from such an awful disease.
Provider Response
We’re sorry to hear that you did not have a positive experience. Please know we care deeply about the safety and well-being of our residents. Please contact us at information (at) sunriseseniorliving (dot) com so that we can learn more. –The Sunrise Team
December 30, 2015
I visited this facility
We visited Sunrise of Shelby Township for my father. The building was beautiful and it looked like it had many amenities. The rooms were nice and big. The place was beautiful.
November 30, 2015
I visited this facility
Out of the three places I visited, Sunrise would have been my second choice. It was a very nice place. It was probably the prettiest of all and real close by. I just felt afraid that mother might be a little bit isolated because of the way they were set up.
November 30, 2015
I visited this facility
Sunrise of Shelby Township was more like a quaint home where everybody was together. It looked very nice.
November 22, 2015
I visited this facility
Sunrise was a very nice facility; it was our second choice. The staff seemed attentive to the residents. It had an old-fashioned, colonial feel to it. Someone was playing the guitar when we visited, and they have cards, bingo, and some exercise equipment. The dining room was nice, and the menu had a wide variety to choose from plus daily specials.
September 06, 2015
I visited this facility
We visited Sunrise Of Shelby Township. It was a very nice facility. They evaluated my mother and deemed her necessary for memory care, but they did not have an opening for memory care. Nevertheless, they had great activities, and it was a great place.
June 15, 2015
I visited this facility
They were really good at Sunrise of Shelby Township. The hallways and the dining room were beautiful, but the apartments were not as nice. The lady who gave us the tour was very nice.
March 31, 2015
I am a friend or relative of a resident
I have already got one for my aunt, and she is already set. Sunrise is very nice, and the services are excellent. They have friendly staff and excellent services, and there are plenty of things for them to do. My aunt loves the food as well.
February 23, 2015
I am a friend or relative of resident
Sunrise is nice place. It's clean and comfortable. The staff is caring and enthusiastic. My relative lives in the Reminiscence Neighborhood (memory care) and I feel that she is safe. She is quite content. The staff spent a lot of time getting to know her and they went out of their way to make her fit in and feel at home. They are aware of her strengths and work those in to her daily routine. They also know her likes and dislikes. There are many activities to do. But the residents do not have to do them all. They have things to do for a wide range of abilities and offer frequent entertainment. The food is very good. They also have a cat and dog there, which the residents seem to like. The drawbacks are that it is a little pricey there and there is limited parking.
June 17, 2014
I am a friend or relative of a resident
I have my mom in now at Sunrise of Shelby Township. She moved in a month ago. The facility is very good. It's approximately only 3 miles from my house, so that's a good thing. Everybody working there is very kind and very caring. The place is clean and well taken care of. My mom has only a bedroom by herself. She shares a bathroom with another lady, though. Some people have much bigger rooms, and some people have smaller rooms. Their activities are pretty good. They have it all signed up for one month ahead of time so you know what's going to be going on. They have outings, and you can go out if you want.
May 27, 2014
I visited this facility
Sunrise is very beautiful but pricey. It’s fairly new, and it has a beautiful building. When you walk in the lobby there’s a very nice coffee bar for the people, and any time, they can sit down. They have a separate sitting room for those in memory care, and lights on the ceiling for them to meditate.
December 29, 2013
I visited this facility
I really like Sunrise of Shelby Township. The staff was great. I saw their activity schedule. I walked around their dining room. I walked around outside. They had really nice facility and places for the residents to go outside. I really like that.
December 03, 2013
I visited this facility
My family and I looked into Sunrise of Shelby for about a month, before making the very difficult decision, to place her there. The sales associate was wonderful; we made a deposit and were planning on moving mom in this week. Unfortunately, we were notified a day before move in, that they no longer could accept mom, for reasons they couldn't "really disclose". Had we known there was any potential of this happening, we would have been prepared, and looked for other options or had a back-up plan. But now we are in a very bad crisis situation due to Sunrise. Sunrise let my family down greatly, and wasted a lot of our very valuable time as well. Again, this is something that has been a sure thing for a week now and we are still confused as to how this could have happened. Again, Sunrise never notified us of mom being 'denied' and of this being a potential situation at all. Very disheartening.
Provider Response
We're very sorry to hear that you did not have a positive experience with our community. The safety and well-being of our residents is our top priority and we are committed to the highest quality of care for each resident. We’d like to learn more from you - please contact us at information@sunriseseniorliving.com. –The Sunrise Team
October 29, 2013
I am a friend or relative of a resident
Mom was at Sunrise of Shelby Township for respite care for a short period of time. The quarters were much more closed, which I think too small for the number of residents that they have. She was not comfortable there at all. For someone that needs their space, this place just wasn't working for us. Their food was cafeteria institution food. The employees though were very nice, friendly, and eager to help. However, they didn't seem quite as well educated in geriatric patients with dementia or Alzheimer's.
August 14, 2013
I am a friend or relative of a resident
My dad used to be at Sunrise of Shelby. They changed caregivers all the time and they were rude. We ended up not trusting them anymore. They were sending my dad to the hospital for very simple things.
January 30, 2013
I visited this facility
I really liked Sunrise. This is where I would love to be placed when I get to that age. There was a lot going on, it was busy, it was energetic. They have a house dog which I absolutely love.
August 14, 2012
I am a friend or relative of a resident
My husband is still in the same facility in The Sunrise of Shelby Town. He's been there for over a year now. He likes it there. He seems to be happy. The only thing that I'm complaining about is the parking around there. It is very bad for me. It's very difficult for me to be walking and looking for parking. However, I did call the corporate office and complained to them about it. So supposedly their working on it. I do like the place but they're very, very expensive. The staff has been doing very good. The doctor asked my husband, "Are you happy here?" and he said, "Yes!". With regards to the food, you can get food any time you want. Breakfast, lunch and dinner. They have snacks in between breakfast and lunch and snacks between lunch and dinner. And if you want something else you can request like a sandwich maybe. I would recommend them to others.
Memory Care Reviews for Sunrise of Shelby Township
May 10, 2019
I visited this facility
Sunrise of Shelby memory care was very nice, clean, and well-appointed. The person who gave us the tour was very knowledgeable and good. The only knock that I would say is that the folks who are put in memory care seem like they are restricted to the upper level of the facility. They also had a la carte pricing. It looked like they had a singalong class that was geared for memory care residents. They seemed like they did a good job in trying to engage the residents.
Questions about Sunrise of Shelby Township
What ongoing training does the staff receive in dementia care?
Sunrise’s onboarding program includes comprehensive classroom training on a range of topics, from dementia care to the fundamentals of assisted living and resident care. Additionally, team members receive hands-on training and continuing education throughout their careers. This training includes areas such as memory care, activities of daily living, infection control, falls, privacy, and resident rights.
Describe the overall population of assisted living residents at Sunrise of Shelby Township. What is their average age? What are their favorite things to do?
While our residents’ ages vary, they particularly enjoy our Sunrise Live With Purpose™ programming, which includes activities like art, music, learning, community involvement, physical activity, and more. We have adjusted some of our regular programming to further promote the health and safety of our residents and team members throughout the COVID-19 pandemic. We have done so in accordance with federal, state, and local regulations and health authorities.
What programs or activities does Sunrise of Shelby Township offer to enrich residents' well-being?
Our dedicated activities team engages residents based on their individual preferences. Activities can include art, music, learning, community involvement, and physical activity.
What places are near Sunrise of Shelby Township or within walking distance for assisted living residents to enjoy?
We are a short distance from the "Golden Corridor" where you will find a variety of shopping including Lakeside Mall and Partridge Creek.
What transportation services does Sunrise of Shelby Township offer to assisted living residents?
We provide scheduled transportation services for residents. Please contact us to learn more.
What makes the chef or dining program at Sunrise of Shelby Township exceptional? What kind of menu can assisted living residents expect?
We believe that quality food is an essential part of our residents’ overall well-being. Our dining program features well-balanced, homemade meals using fresh ingredients. Our highly trained, in-house chefs speak regularly with our residents to learn what menu items they would like featured in the community. From BBQ to tacos to seafood, you can expect a diverse menu with an exciting variety of cuisine.
What safety features or security measures does Sunrise of Shelby Township offer to assisted living residents?
Our residents enjoy senior-friendly living spaces designed for comfort and safety, including an emergency call response system. We assess residents every month during wellness visits to determine if they will require additional safety with an individual emergency pendant.
How does Sunrise of Shelby Township keep residents' families informed about their loved ones?
We provide regular updates via mail, phone, and email. Our team members also help our residents video chat with their loved ones on Skype and FaceTime. Through our electronic health record system, our team members can easily see and document information such as residents’ care delivery, medications, diagnoses, and activities of daily living, among others. As a result, when authorized family members contact our care team with questions, we are able to provide timely updates.
What ongoing senior care training does the staff receive?
Sunrise’s onboarding program includes comprehensive classroom training on a range of topics, from the fundamentals of assisted living and resident care to dining and activities. Additionally, team members receive hands-on training and continuing education throughout their careers. This training includes areas such as memory care, activities of daily living, infection control, falls, privacy, and resident rights.
What programs or activities does Sunrise of Shelby Township offer to keep residents engaged? How does the staff engage residents' long-term memories?
Our Life Enrichment Managers get to know each resident’s unique preferences, hobbies, and life experiences to help them experience meaning and purpose each day. Residents engage by participating in a variety of programming, such as art projects, crafts, puzzles, and other creative and cognitive activities. By combining current research on social engagement and brain health, and building upon our Sunrise Live With Purpose™ programming, we offer memory support programs that focus on strengthening and maintaining our residents’ cognitive abilities. These programs leverage things like physical fitness, occupation-based activities, and daily journals to help residents find meaning and purpose every day.
What techniques does Sunrise of Shelby Township use to support memory care residents during mealtimes?
We are committed to creating a familiar, pleasant, and dignified dining experience for our memory care residents. Our dining rooms are warm and inviting with fresh flowers, linens, and soft music. Fiestaware china, finger foods, and contrasting table linens are among the tools that promote independence. Residents are presented choices visually, allowed time to make their selection, and given their chosen item quickly after the selection has been made.
How does Sunrise of Shelby Township keep residents' families informed about their loved ones' health?
We provide regular updates via mail, phone, and email. Our team members also help our residents video chat with their loved ones on Skype and FaceTime. Through our electronic health record system, our team members can easily see and document information such as residents’ care delivery, medications, diagnoses, and activities of daily living, among others. As a result, when authorized family members contact our care team with questions, we are able to provide timely updates.
Describe the neighborhood around Sunrise of Shelby Township. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located in a residential area with Lakeside Park apartments next to us and condo and homes to west. Hayes Road also offers some small shopping centers as well.
Services and Amenities of Sunrise of Shelby Township
Dining options
- Room Service For Meals
Features
- Resident Parking
- Security Gate
Cleaning services
- Laundry For Clothing
Health services
- Nurse On Staff: Available During Business Hours
Languages
- English
General
- Resident Capacity: 106
- Pets: Small Pets
About Sunrise of Shelby Township
Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.
We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.
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