Northpoint Village of Utica

Jean31

My nephew has moved into Northpoint Village of Utica. He is getting care with bathing and medications. They have an a la carte menu, so you pick what you need, and as things increase, you can add or take away. I would say it's senior living with assistance because it's not totally assisted. I go there frequently. Now he's only 3.8 miles from my house. He used to be like 37, and I'm his legal guardian and his aunt. I went there on Christmas Eve, and he wasn't doing well. When I was leaving, they were all concerned about him. They have reached out to me to check on his condition. They want everybody to feel like family. There are no private balconies or patios. They have common areas because they are like family. I thought he was going to have such a hard time, but the second day he was there, he was like, "I love it here." He has made friends, and he gets involved. It is such a positive, nurturing community. Everybody there is simply delightful, and you know they like their job. I highly recommend them. It's outstanding. I love everything about it. It's so homey. It's comfortable. I have nothing bad to say about that facility at all. The people working there are just simply delightful. My nephew looks forward to seeing them. They're very attentive. When I had to go, and I said, "We've got a change in medication," and they said, "It's no problem." They control all his meds, so I don't even have to worry about that anymore. They take care of it all. What they do is, you can go ahead and eat with the resident, and there is a charge for guests, but the food is all homemade, and it's delicious. We were supposed to have Christmas dinner, but I had to take them to the hospital. However, they had the dining room set up so festively, and they had entertainment. There's something to do all day long. What really touches me is, people are in the lobby, like they've got a lady who will play the piano. It's very homey there. It's so clean. There are no smells. They have recently updated carpeting and furniture, so they keep it top-notch. My nephew's apartment was redone completely with new carpeting and a paint job. It's brand new. Activities are awesome. The activities director there is simply delightful. She's so full of life, and every day, they have different activities. They have outings, too.

Cindy

Northpoint Village just didn't fit our needs. I was looking for a two-bedroom with two baths, and I had special concerns about both bathrooms having a walk-in shower. A lot of these facilities, including this one, have these bathtubs that are not adequate for my mom, in my opinion. I would have been worried about her safety. The staff was very nice, though. They also had their dining facility, and they did activities.

Provider Response

Goats

My mother is a resident. The rooms are beautiful, including all common areas. The staff is all very nice. The atmosphere is very pleasant. Each apartment must be well sound-proofed as it is quiet walking down the halls. My mother enjoys Bingo and is looking forward to better weather so she can sit out in the courtyard or on the balcony. The laundry rooms are conveniently placed. My mother has loved all of the food. Her only complaint is that they provide too much food!

Provider Response

Melissa

We found Northpoint Village of Utica. We chose them because it was very clean and the apartments were large. It has a lot of amenities and the price point is good. They also offer additional services like caregiving services and medical or nurse services if needed. My parents will be moving in. We were able to view the facility. They were taking COVID precautions, which were very good as well. They also have a 24/7 concierge service.

Provider Response

mrsfasmor

This is a wonderful place! The staff are very kind, caring, and attentive. Lots of activities for residents to enjoy. Clean, nicely decorated, .My mom has a 2 bedroom apt. That is comfortable.

Joyce

My mother is a resident of Northpoint Village of Utica. My mom is currently in independent living, but she gets some assistance, like they come and give her medication and they bring her breakfast. My mom loves it there, but the problem is they don't have memory care. It's starting to become a problem, but she doesn't want to leave there because she has friends there. The staff is very nice. They know that she's always confused, they are always willing to help her, and they're very good to her. I really have no complaints about the staff. My only problem is she just needs more help than what they can give to her. Every time I need to get a hold of my mom, I would call them and tell them that my mom probably forgot to charge her phone because I couldn't reach her, and they would go up there and tell her. Anything I've ever called them for, they have always helped me. I wouldn't rate their food very high. I wish they would have better food. The activities are fine and my mom likes playing bingo every day.