Medilodge of Southfield

Caring daughter

This place has improved a little bit, cleaner and neater than 2 years ago. They need to have activities for the residents. They need to do something about the quality of food and it's a huge issue that that food is served cold 75% of the time. It's ridiculous. Under staffed and high turnover rate.

Linda

I toured Medilodge of Southfield. When I left a message, I didn't get return calls. However, during the tour, the staff did pretty good. The rooms were very neat and big. The dining area was very nice. I think they provide pretty good physical therapy.

esiuol

I am unhappy with the care that is given to my relative. If I were to place the care on a scale of 1-10, Medilodge would get a zero. I'm particularly concerned about the quality of care given to the residents by the staff. Residents are allowed to sit in their rooms alone without a television on, or any communication with the staff. My particular experience is with a resident, who had a bowel accident and was never checked, and allowed to wear her soiled and dirty diaper, until it began to fall off. She sat in her BM ALLLLLL day,and had a second bowel movement. The stinch was so bad, that I summoned the staff about the issue. The staff came in, pulled a curtain around her bed, and proceeded to change her diaper. The odor was horrendous. Common sense suggests, with the amount of urine and bowel, the resident should have been taken to the restroom, and privately washed up and changed, especially since there were visitors. The patient deserves the dignity of not being embarrassed and taken to the restroom for cleanup and changed. Staff should treat patients like they would want to be treated. Medilodge should be training they're staff on how to properly care for their patients. It shouldn't matter whether you're rich or poor, you should be treated with dignity. The room was dirty, the floor was sticky. There was no trash can visible in the room or bathroom. Patients clothing were balled up and tossed in the bottom of the closet. Closet was filled with extraneous trash, and the odor permeated the room and hallway. Everyone could smell it, but no one came to find out why. As long as I was there, I saw no activities. Just residents sitting around, and staff continuously on their personal cell phones. This place needs to have staff that actually cares about the residents.

A.B.

Medilodge Of Southfield is a nice place. The people are friendly, and they have a very professional staff. I like it so far. They help my mother with meals, medicines, and keep her active. The layout of the place is OK, and the building is a good size.

Rshelton

If I could give a worse rating than 1 I would we had a tragic experience at this facility long story short our grandfather was admitted to this facility after a slip and fall incident we explained to the facility that he needed to be secure and looked after. The day of him being admitted to this facility we got a call at midnight saying he passed away at 9pm and they had no records of who to call and no knowledge of when the incident happened when we arrived they said he fell and hit his head and on the room blood was all over the floor and curtains the room he shared with 3 other patients was covered in blood from what they say was a slip and fall. We visited him the day before he was transferred and he was fine no wounds or cuts or bruises when we arrived here had bruises all over his head and a gash on his forehead I highly recommend looking for another facility of you have a loved one who you care about this tragedy could have been resolved simply by the beds having hand rails or having staff that care about the patients this simple lack of responsibility by the staff and administration will forever effect our family and will be receiving legal investigation in poor handling and trying to cover the blood stains floor with equipment I really hope this helps this may not be a common issue but it's one you should consider

diamond12

While at MediLodge of Southfield I had great care. The physicians were very attentive to my needs. I was informed about all care that was going to happen. The therapy department was wonderful. And I am now back home and doing great.