Heartland Health Care Center-allen Park

I would never send or tell anyone about this place dirty dont adress any problems I've spoke to manger and several staff members about a brken bed my mother was in they all stated the problem would be taken care of . was there today to see the wheel snap off and my mother almost fell out of the bed thank god i was there it took 1 hour and a half to get her in a new bed where i hurt my back then the afternoon manger says are beds don't have wheels i took the wheel to the nurses station and she stated she didn't know because she dont work the floor. Dont send your love one here. They are under staff need more then 4 aids to cover 44 people but if they get 45 they will get one more aide the nurse don't help

STOP BACK UP DON'T TAKE YOUR LOVE ONE HERE, I wish I would have read first. It is true the food is not good, building is not clean, TV's are on arms that don't move far with a 4 inch screen with snow running through the TV. When I asked the nurse said they had 4 more modern TV. My dad would call me and ask me to call the nurses station and tell them he was hungry or had a headache because they didn't come when he called. Administration wise, the Social Worker does absolutely nothing, I heard from her one time where she made me take off worker to talk to me 20 mins top. No resources, assistance for care afterward give at all. I think the best part of my dad stay was he got a good shave. This place is real terrible. Heartland is a good facility (I heard). This facility in Allen Park, MI has been neglected tremendously. When you walk in a building that is on street level and you have to push 1 not B to go down something is wrong.

I wish I could give this location no stars. I am amazed that this place is still offering "care." Certain members of the PT and OT staff are outstanding. Other than that, this place leaves a lot to be desired. The hospital liaison, told us everything we wanted to hear when we asked specific questions about the ability of the "care" center to meet the needs of the patient. Once there, we found out it takes anywhere from 40-50 minutes for a nurse or aide to respond to a call unless the patient is in the bathroom when it takes them less than two minutes to respond. The beds are old. The televisions are old. The staff tells you they will take care of "it" right away and then goes back to doing exactly what they were doing before... resulting in an ignored request. I asked a nurse to get help for the patient and she told me she would tell the resident's nurse. As I stood there and watched her, she turned away and made no effort to say anything to the patient's nurse even though the nurse she needed to address was standing five feet from her. This place is poorly run. Their motto must be... "Smile and tell the patients 'yes' to their requests and then go back to what you were doing. Wear them down with unresponsiveness and they'll stop asking."

I wish I could give negative stars. I am astonished that this place remains open. Poor care, uncaring staff, just a really pathetic excuse for a care facility. This is the kind of place tht makes people hate nursing homes. THERE ARE GREAT ONES OUT THERE! This is not one.