Benchmark Senior Living at Forge Hill

I toured Benchmark Senior Living at Forge Hill. I thought the person who runs Benchmark was extremely helpful, knowledgeable, very kind, and compassionate. I thought that the assisted living was well laid out and clean. It looked like a happy environment. She didn't rush me, and she answered every question. I think I asked it three times, and she still answered it well, and she was very good. At the moment I'm going to use that place for my mom's respite care.

The people that I talked to and worked with at Benchmark Senior Living at Forge Hill were excellent. The tour was great. I liked that the eating areas were all very good. They had a great activity list that includes exercise programs and holiday schedules. The rooms were nice. They were good size and very accommodating. The atmosphere around there was great.

Benchmark Senior Living at Forge Hill was pleasant, welcoming, very neat, and clean. The staff was informative, thorough, and pleasant. It felt homey. It was modern and a newer construction, so it was bright and spacious. They had many activities, outings, and outdoor areas where you could meet and greet or walk. The interior was very bright, and they had lots of big windows. There was sunshine coming in that you could feel. There were game rooms, a barber, a salon, movie nights, pool tables, and libraries. They had it all.

My parents moved into Benchmark in Franklin last week. We found the place also last week, and we were able to come to an agreement. They also had vaccination and it kind of prompted us to sign the papers right away, so that they could get their 1st vaccines. They have pretty grounds outside, and they have no steps or ramps to enter and exit the building. Our decision was based on our ability to be able to agree on the price, liking the facility, being able to tour it in person, and availability of the vaccine. As far as the staff goes, I dealt with one person and she was very understanding, very kind and very insightful about a lot of things. We went back and forth with her several times, and she was very accessible to us. We didn't have to wait to talk to her. She always calls us right back if she wasn't able to answer right away. Because of the pandemic, she was the only one we dealt with. We wanted a bigger apartment and we looked at three of them. I felt like most of the bedrooms I saw were really just for one person, as they're kind of small. We were able to find one that is suitable for a queen size bed plus two nightstands and that's a big plus. I haven't tried the food because they didn't want visitors there. They're also serving them in their rooms. The residents are not going down to the restaurant for meals. I'm sure the food service is different, the choices are different, and the temperature of the food when they get to the room is probably different. Housekeeping is included, they do your laundry, your bedding and cleaning your apartment. They'll do them once a week, but you can do your own laundry if you like. The facility is clean and new. It's not a renovated old structure and not an old mill factory that's been renovated. It's a fairly new purposeful building.

I like everything about Benchmark Senior Living at Forge Hill, but I think it should be painted and updated. They definitely should improve the lobby because the furniture's nice, but it’s old. The people who took us around were wonderful. The apartments were adequate. The staff was wonderful and the manager was wonderful. The place was clean enough.

Benchmark Senior Living at Forge Hill was very nice. Their memory care was small, and you had to share rooms with a roommate. Their price was competitive.

Benchmark Senior Living at Forge Hill is clean and well-run, and the meals looked pretty good for an institution. The staff knew what they had and what the good points were, and a couple of times, they gave the bad points too. They have studio apartments, and they explained everything. What's nice about it was it was an independent living, but it's also an assisted living facility. The accommodations were taken care of right then and there.

Benchmark Senior Living at Forge Hill is able to provide a high level of care. The people are very caring, attentive, nice, hard-working, and trying to find anything and everything they can do to assist my parents. They have a very nice private 2-bedroom with a nice eat-in dining area, kitchenette, a den, and 2 full bathrooms, so it works out quite nicely.