Question 1

What ongoing senior care training does the staff receive?

Accepted Answer

Staff receive all mandated yearly training including but not exclusive to CPR, First Aide, cognitive impairment and mental illness, basic food safety,emergency/disaster training,fire/life safety,infection control,resident rights,health and psychosocial needs of older adults, and resident assessments and service plans.

Question 2

How does White Oak Village at Normandy keep residents' families informed about their loved ones?

Accepted Answer

Families and residents are free to call, text,or email the owner/manager 24/7 with suggestions or concerns.

Question 3

What safety features or security measures does White Oak Village at Normandy offer to assisted living residents?

Accepted Answer

Alarms and locks on all doors. Doors and windows recently replaced throughout the house with safety locks.

Question 4

How does White Oak Village at Normandy keep residents' families informed about their loved ones' health?

Accepted Answer

Families are called with any significant changes to their loved one's mental, physical or emotional health.

Question 5

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

Initially, the primary care physician does the assessment. Caregivers, assisting living manager and delegating nurse reassess as changes occur or at least yearly.

Question 6

What programs or activities does White Oak Village at Normandy offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

Daily current events and discussion, games, coloring, gardening activities, puzzles, daily exercise and walking programs, reminiscing activities to mention a few

Question 7

What ongoing training does the staff receive in dementia care?

Accepted Answer

Staff has yearly classes in dementia care. Caregivers have been with Ivy Manor Normandy 8-20 years.

Question 8

What safety features or security measures does White Oak Village at Normandy provide to protect residents who wander?

Accepted Answer

alarms, locks, ring camera

Question 9

Describe the neighborhood around White Oak Village at Normandy. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

Beautiful older wooded residential neighborhood, Normandy Heights

Question 10

Describe the overall population of assisted living residents at White Oak Village at Normandy. What is their average age? What are their favorite things to do?

Accepted Answer

Elderly population ranging in age from 62-92 years of age. The residents love to engage in conversation,listen to music, garden,eat delicious food, watch television etc

Question 11

What transportation services does White Oak Village at Normandy offer to assisted living residents?

Accepted Answer

WE offer emergency transportation. Public transportation can be arranged to the Senior Center in Ellicott City.

Question 12

What programs or activities does White Oak Village at Normandy offer to enrich residents' well-being?

Accepted Answer

Musical programs, chair yoga,tai chi, pets on wheels, games, puzzles, coloring, one on one activities

Question 13

What makes the chef or dining program at White Oak Village at Normandy exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

90% of the meals are healthy, dietitian approved. We receive regular input from our residents and families for menus.
 Because we are a "family" we are able to customize individual wishes within reason. Special diets are accommodated.

Question 14

What places are near White Oak Village at Normandy or within walking distance for assisted living residents to enjoy?

Accepted Answer

Ivy Manor Normandy has 2 homes in the same neighborhood within walking distance of one another.

Question 15

What is the care staff-to-resident ratio at White Oak Village at Normandy during daytime and nighttime hours?

Accepted Answer

Daytime 1-4 ratio and nighttime 1-8 minimum and more often than not 1-4

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Frequently Asked Questions

What ongoing senior care training does the staff receive?

How does White Oak Village at Normandy keep residents' families informed about their loved ones?

What safety features or security measures does White Oak Village at Normandy offer to assisted living residents?

How does White Oak Village at Normandy keep residents' families informed about their loved ones' health?

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

What programs or activities does White Oak Village at Normandy offer to keep residents engaged? How does the staff engage residents' long-term memories?

What ongoing training does the staff receive in dementia care?

What safety features or security measures does White Oak Village at Normandy provide to protect residents who wander?

Describe the neighborhood around White Oak Village at Normandy. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Describe the overall population of assisted living residents at White Oak Village at Normandy. What is their average age? What are their favorite things to do?

What transportation services does White Oak Village at Normandy offer to assisted living residents?

What programs or activities does White Oak Village at Normandy offer to enrich residents' well-being?

What makes the chef or dining program at White Oak Village at Normandy exceptional? What kind of menu can assisted living residents expect?

What places are near White Oak Village at Normandy or within walking distance for assisted living residents to enjoy?

What is the care staff-to-resident ratio at White Oak Village at Normandy during daytime and nighttime hours?

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