I came to this facility postoperatively to be rehabilitated after total knee revision I arrived at 8pm didn’t receive pain medication until 2am AMD then again at 6 am .
I was met with a Physical therapist the next day who asked me impertinent questions and a
Speech pathologist of which I did not require speech services the staff on duty try their very best being over worked under paid .
I sought help from Maryland Board of nursing who Referrred me to another agency which I am following through with as well this facility is antiquated in the times I never received my pain medication as of this writing and it’s late afternoon
I have recently received my morning regular medications so if you desire to have you health neglected this is the place to go . Just imagine I came for short term rehabilitation this is. Facilty designed to care for our seniors and I’m sitting in a room with a lady who had stench of urine coughing like she invented Covid yet the lack of care is commonplace were in trouble . The rooms need to be updated the entire facility needs to be torn down and remodeled
Provider Response
We are disappointed to hear that you did not have a more positive experience with us at FutureCare Charles Village. Please reach out to us on our Customer Care Line and we will be happy to connect you with the appropriate person.