We just moved my father-in-law into Victory Hills Senior Living. Unfortunately, he just went into hospice care yesterday so we actually have to clean out his apartment already in less than a week's time.
It was fine, he liked it, and didn't want to leave. When we first went in for our tour, the office manager said, "You probably saw on the reviews that we've had bedbug problems." I said I didn't, but she was honest with us and said that it used to be really bad but they got it down to 10 percent. In a few days we were there, we didn't notice anything, but I had a gentleman that was sitting outside, an elderly man that said he wished he and his wife had never moved in because of the bedbugs. I said, "So you do have them." He says, "Oh, yeah, I got bites all over my arms," and he showed me his arms. We just bought a bunch of furniture just for my father-in-law to move in and we're not even going to keep the furniture. We're going to put it outside and put "free" on it because we don't want to take it and risk any chance of bringing that home. Our personal experience was fine, but honestly, after he told me that there is still an issue with it, obviously we won't be there long enough to know.
The staff was great. The office manager that we dealt with was very nice. I don't know how this is going to go once we tell them today that my father-in-law was going to go. We just signed a year lease. I hope that there's not going to be any problem with getting out of that.
The second night in, we had some thunderstorms and heavy rains, and it rained. It leaked and there was a puddle on the floor from the living room window, but maintenance came and cleaned it up pretty much right away, so we didn't have any issues with them. I don't know what they were going to do to actually fix the problem, and so that it didn't keep occurring.
They didn't do food, it's independent living. I don't know about the dining but I saw a room, and to me it looked nice. There were tables and it was all set up, but I never saw anybody in there. It's almost like it was closed off, not to be used. I could be wrong, but I never saw anybody sitting in there.
As far as activities, I don't think they really do activities. You pay a $500 community fee, and that goes towards the library and the common area that families can come to. We had to pay that $500 and basically wasted our money.
Over the weekend, I believe it was Saturday, there were a couple of tables set up and somebody there was selling jewelry. I saw quite a few ladies going over and looking through the jewelry. They invited me over, but I didn't need any. That's the only thing I saw going on.
Provider Response
We at Victory Hills very much appreciate you taking the time to share your experience with us. Your input is important to us as we strive to offer the highest level of service. If you have additional questions or comments, please feel free to reach out to the Administrator directly.
Sincerely,
Victory Hills