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Ravenwood Specialty Care

2651 St. Francis Drake, Waterloo, IA 50702

(800) 558-0653 (Call a Family Advisor)

2.55

(9 reviews)

Offers Nursing Homes

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Reviews of Ravenwood Specialty Care in Waterloo, Iowa

2.55

(9 reviews)

  • Facility

    4.0

  • Staff

    3.0

A Concerned Friend 2

1

May 27, 2022

I am a friend or relative of a current/past resident

I called my friend and I'm not sure if the number was changed so I called the facility. The female that answered the phone simply said "hello" so I want sure if it was Ravenwood. I asked to speak to my friend and was hung up on 4 times! On my 5-8th attempt to reach Ravenwood no one would answer! FINALLY, after the 6th attempt a different female answered. I was upset and told her what happened and she made excuses for this poor excuse of am employee. Now, I STILL sit here waiting for a call back regarding my friend! HORRIBLE AND UNCARING STAFF!!!

Janet

3

May 7, 2019

I am a friend or relative of a current/past resident

I was in Ravenwood Specialty Care a year and a half ago for rehab. It was a nursing home as well. The staff was not responsive and would take 20 minutes to half an hour to come. The rooms were much smaller. They didn't limit visitors, and my roommate would have 10. They give baths three times a week and it's not enough for a younger person. They had some activities, which weren't as good as the other places. They didn't offer bingo or anything. For the size of the place, the activities were limited to 15 people. They had crafts that 7-year-olds could do. They would have people come in and sing, and had Sunday service. I wouldn't go back there. They were not attentive.

Hotrod59

5

December 15, 2016

I am/was a resident of this facility

I would like to thank the staff for getting a whole lot better when I was there in September 23 to November 3 2016. Thank you all. Joe W Hauskins.

kitkat-luckydog

1

November 29, 2016

I am a friend or relative of a current/past resident

Rating made me choose a start rating. They don't deserve even a 0 rating. The worst nursing home I have ever seen. Our friend was placed in this care center and they wouldn't even provide a bed. Was laid on a mat on the floor and left to starve and die. The care center reeked of urine and feces. Not one nurse or aide was caring or kind. How this care center is even doing business is beyond comprehension. Would not recommend even have them care for an animal not alone a human.

Sweetsarah

1

August 28, 2016

I am a friend or relative of resident

I have a family member that is in Ravenswood bright now I am trying to get them out of there I have been in the nursing field for 30 years this is the worst place I have ever seen or been in the staff is rude and they do not do their job properly they do not answer call lights or they shut them off there has been days where they have not gotten their meds when I have complained or went to the director of nursing nothing changes I hope that whoever is reading this does not put their family members in this nursing home

Cyb

1

July 2, 2015

I am a friend or relative of resident

My mother has been at this facility for 6 & a half months. It is absolutely the worst nursing home I've ever been in. I've worked at a few. The 1st time I visited, on Xmas day, I got yelled at by a cna because I asked her to change mom. Mom has been given the wrong meds more than once. Thank God she realized it. Sometimes she doesn't get any meds. She's had call light on for hour or more before it's answered. I wouldn't put my dog in here. I have complained to everybody there & nothing ever gets taken care of. Aids are very rough & uncaring. Trying desperately to get her out of there

paparodent

3

December 12, 2014

I am/was a resident of this facility

Most of the staff is A ok. At night it a nightmare. I have a .nursing aid that does not care about we, the guest or patient. She looks & walks in my room and looks right over a plastic urine thal. Is that is half full unit. This I find to be totally unacceptable. I have a what is a broken wheelchair and is quite impossible to replace. I have what I believe is a pinched nerve in my lower back & the this is a pain that I have never had. All rights to PTL & OR are going well, for a day then after lying on my back for a night, as I will go back to go & not collect my $200. That is my story and I'm sticking to it. RTW, my last MI didn't show any hint of my dack, so i will now look for a 2nd opinion. I do like Ravenwood. This is why only served up with a low ratting.

Joan23

5

August 15, 2013

I am a friend or relative of a resident

I chose Ravenwood for my husband because my daughter's residence is close to this nursing home. He has been there for a couple of weeks now. From what I can see regarding their care and their concern for the patients, I would give them a high rating. Their staff is very friendly and very caring. They are willing to work with me on my husband's diet. Also, whenever I visited this place, there was always somebody there. His room is a little bit larger than what he used to have. I have no problem with his room whatsoever.

Emma 2

3

February 22, 2013

I am a past client of this provider

My mother had to stay at Ravenwood Nursing and Rehab for about a week. I noticed the rehabilitation facility is fine. It seems clean and smells good. But as far as the other units, it's not as clean and it smells of urine. The staff was okay; however, they almost put a band around her when they had to lift her. She just had surgery on her back and they weren't supposed to be using that. They could have injured her. They don't read the chart properly. They just do what they want. The staff needs to get more personalized with the patient's chart. Also, it would be more comfortable to walk through the hall if they could find a way to keep the place fragrant. Last time I went there, it was really nice. My brother went there for rehab. It seems very clean and more comfortable.

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Services and Amenities of Ravenwood Specialty Care in Waterloo, Iowa

General

  • Resident Capacity: 196

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    3.0

  • Staff

    2.0

Medicare Provider Number: 165251
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Ravenwood Specialty Care in Waterloo, Iowa

Ravenwood Specialty Care is a Senior Living provider in Waterloo, Iowa that offers residents Nursing Homes services. Contact Ravenwood Specialty Care for more details on services and rates.

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