Brookdale Northbrook

Larry

Brookdale Northbrook was very clean. I was impressed with the spaciousness of the area. The tables were not on top of each other. They were very articulate, knowledgeable, and polite. They knew their business. They're the best at following up with me. They gave me sample food to bring home, and it was very tasty.

Barbara

Brookdale Northbrook was very nice, very clean, and seemed well-run. The lady introduced me to the staff and gave me a tour of the place. They were very nice and a lot of them had been working there for many years. We looked at a one-bedroom apartment, and it was very nice. She pointed out all the things that would be available and answered our questions. We were impressed. She was very helpful. They also do a lot of activities. She gave us a schedule and told us how they arrive at doing certain activities. They get input from the residents on what they want, which I thought was nice, and the same thing goes with the menus. They had a real nice choice of daily menus, and a very nice dining room. The landscaping outside was very nice, too. You can take walks or sit outside in the nice weather. It's very pretty.

Laurie

Brookdale Northbrook was very nice. I like the setting where it was located. It's right within a townhome subdivision so it's not in an industrial area, which was nice. If you wanted to take a walk outside and walk through the neighborhood, it was lovely. We were able to have lunch there, and the food was very good so that was a plus. We looked at the independent living and the staff showed us 2 apartments and it didn't have the finishes that I would have liked. It wasn't as nice as the place that we'd put our deposit down in. The building itself just wasn't as updated as I would have liked either. I just don't feel that I could have been happy living there. It had the services that my husband needed, but so does the place where we've put our deposit down. She showed us an apartment and we were looking for a 2-bedroom and 2-bath. The only issue was as soon as we walked in, I could hear the noise from the highway. It was in the location that was upon the highway, and I couldn't live with the noise. I wouldn't be able to have my windows open so I didn't like this aspect of it. They didn't have another apartment which was a 2-bedroom, 2-bath and in another location, that would face the back of the townhome subdivision or the gardens, which was quiet. They didn't have anything like that at all. What they have that I liked was they had this thing that when later on, if my husband would have needed assisted living, they have an apartment where you could start as independent living and if you need assisted living, you can stay in the same apartment. You wouldn't have to move again. But there was a waiting list for that, and so there was nothing available. I think they would have to put in nicer finishes in the apartments. There was a service too that they offered where you could have your car valeted, but there was a fee for it. It was something like $40 a month but in the location that we've put our deposit down, the service was free. We didn't have to pay anything. Also, my husband is a veteran and the place we've chosen will be taking off 7% of the rent that we have to pay for his portion every month. At Brookdale Northbrook, they don't do that. What they do is they put my husband's picture on the wall, a picture from him when he was in the service. I think the 7% off would be a lot more beneficial to people than having your picture put on the wall.

Provider Response

Sara Peiken

My sister, age 78, entered the Assisted Living at Brookdale Northbrook in the fall of 2019. Unfortunately her health declined. She died in Dec. of 2020. I am a nurse and my husband a retired physician. Brookdale impressed us with their excellent staff in all their departments. While at Brookdale, we eventually utilized their Home Health Care Department and added Brookdale Personal Caregiver Services. Hospice care occurred in her apartment toward the end. We had frequent contact with the Nursing Director of Assisted Living, who helped coordinate the excellent care her staff gave as well as made sure other services were coordinated if necessary. Without a doubt, my sister’s health care and needs were individualized and given in a very caring loving way. My sister was an avid horsewoman. Horses and the loving care of her cats were an integral part of her life. An example of Brookdale’s loving care, was a visit by a horse my sister knew well at the loading dock of this facility, with the help of the Nursing Director of Assisted Living coordinating. This occurred despite my sister’s health limitations posing challenges. We felt overwhelming gratitude for the recognition of how this contributed positively to her physical and emotional recovery at the time. Covid 19 issues were also met quickly at Brookdale. The very low positivity statistics are a testament to their concern for the safety and health of their residents. The life and care my sister had at Brookdale comforts our family during the grieving process.

Barb K.

my mother is a resident - her apartment is very nice - very clean - staff is great - newsletter each day keeps the family abreast of facility details - especially during Covid- would highly recommend this community.

Paula Rodi

My mom has lived at Brookdale Northbrook indecent living for a few years. I will be forever grateful to this loving Community. Mom chose a one bedroom apartment. The space is very inviting, with a living room , kitchen and bathroom. There are 3 large closets and the apartment is designed well for the residences. I have never heard any negative comments from any residents about their homes. Brookdale is welcoming. From the minute you walk in you are greeted by a friendly competent person at the front desk, who knows every residents name. The facility is well maintained and inviting. I have never met a more caring and concerned staff. From the director to the maintenance crew, you won’t find a more dedicated, caring group of people. They listen to all the residents concerns. There are weekly chats available for residents to discuss everything from menus, activities general concerns etc.. Given these crazy times my review will focus on the handling of the pandemic because that’s where we are. Brookdale Northbrook was quick to respond to safety measures. It is amazing to me when a watch the numbers in other senior communities soar, Brookdale kept the numbers to staff and residents to almost zero. Employees and residents are monitored daily with temperature taking. Accommodations are made and changed as Illinois requirements change. When allowed, activities took place with limited numbers fro current events, exercise, bingo, WiFi bowling to name a few. (When not in Covid there were many activities, lectures, food demos etc.) When on shut down the activities are made available on a Brookdale channel where activities, lectures, movies etc are streamed. Meals were delivered to rooms when the dining room closed but opened on a limited bases when it was safe, and closed again when it wasn’t. Visitors were given the opportunity to visit, through windows, outside when it was safe and on a limited bases inside when it was safe. The activities staff are available with devices to help residents connect for Zoom, FaceTime, etc for family events, religious services a quick hello to name a few. I could go on but just wanted to give a feel. I do not live near my mom, I am in California. I can’t explain what peace Brookdale has given me. I know my mom is safe and well cared for. As her needs change they adapt to her care. I will never be able to thank this community enough. They will always be heroes to me.

Sandy Gubin-Luskin

Brookdale of Northbrook is the second senior community our father has lived at. It has exceeded our expectations. Director. Steve S., as well as, directors of the residents, activities, dining room, exercise, transportation, maintenance, and receptionist exhibit “beyond business as usual.” daily. The community is well kept, It’s bright atmosphere makes it very welcoming for family and friend visits. All staff treat the residents with extreme compassion, dignity and humor. Placing a parent into senior living is one of the most difficult times. Thank you, Brookdale of Northbrook, each and every staff member, for helping make the transition a happy one. Bob G & Family

Weinfam

If you are looking for a place with a very attentive and caring staff, this is it!! I love that it is not a huge place. Everyone in the staff knows my mom and I love that!!

Sheila

We found Brookdale Northbrook, but we have not moved in yet. The staff was just wonderful, very accommodating, the living atmosphere is very nice, and laid out very well. They have activities on the main floor, they have speakers, trips, exercise, and art activities. The apartment is very lovely, two-bedroom, and clean. We had a meal in a lovely dining area, and their food was excellent.

Selma3

Brookdale Northbrook was the nicest of all the places I've visited. It was very clean, but they did not have a gym. The dining area was nice and big.

Anonymous118611050

I was happy with Brookdale Northbrook. We are seriously considering it still. The staff was very professional, very accommodating, and flexible. They were very good; they were very understanding of the situation that my father is in. We saw the barber shop and the spa. They had some things that made you feel more at home.

Jill B.

I liked Brookdale. The people there were very nice, and it’s not far from me and her friends. The grounds are nice. They have a nice outside area, and there were a lot of people sitting outside and walking. They were having an ice cream social the day we were there.

Paula49

We have visited Brookdale Northbrook. It was very nice. The rooms and apartments were beautiful, spacious, and updated.

Phyllis41

Brookdale was lovely, and I liked it. The whole crew is marvelous, they can’t do enough for you, and the apartments were beautiful. Everything about it was great, and the food was good. They have a full kitchen in the apartments. The dining room was beautiful; they have a café and a private dining room. They have wonderful exercises, games, tours, lectures, entertainment, outings, and card rooms. They have doctors and nurses. The help was impressive, it is secure, and they have 200 people there.

Charlotte13

The staff was very nice and wonderful. When I walked in, a woman told me it was a great place. I was not able to eat there, but their dining room was nice. I liked how their different activity rooms were set up. I also like that the cars were park not too far from the building. However, I didn't like set up of the apartments. The bedroom and the bathroom were both very large, but the living room was small.